Post # 1
I went to dinner with some friends the other night & our service was HORRIBLE! We had to wait 15 minutes for drinks because the hostess forgot our order, the food was subpar & we barely saw our server. When we did see her she had a huge attitude like we were a big inconvenience.
Anyway… when the bill came one of my friends said they weren’t going to tip. I told her that I always leave 10% if the service has been bad, but I do follow up with the manager.
I’ve always followed: 10% bad service, 15% good service, 20% great service
She said no way was she tipping & that I was crazy to give the server a penny over the bill. I worked in a restuarant in college & I know that the tips are split between a lot of the staff, not just the server.
So what would you do if you had terrible service? Leave something small or nothing at all? 🙂
Post # 3
I tip, but like dollar or two where as if I got good service I would leave a bigger tip.
Post # 4
Oh this is a hard one. I know that in most restaurants over here that tips get split, 50 to the server and 50 to be split between the rest of the staff on that shift. So I always leave them something (I don’t do percentages, it really depends on how much the meal cost and what change I’ve got). On average I tip about 15-20% for a good service and 5-10% for a bad service. But I have walked out of a restaurant without tipping – the service truly was awful though. If it weren’t for the fact I had already been drinking wine I would have got up and left.
Post # 5
I’ve worked as a server, so I’m a pretty good tipper, in general. For me to not leave a tip at all, the service has to be HORRIBLE. I can actually only remember doing this twice, and the last time, the whole table complained to the manager because she tried to add gratuity to the checks (there weren’t enough people for that, she knew she was going to get a bad tip). She got nothing, nada, not one red cent from anyone at the table.
Post # 6
I have not tipped before but rarely. once we wrote on the tip line “we had to go to the bar to get our own water” the waiters were talking to each other it was really slow and we waited 20 minutes!
Post # 7
I always leave something, just so they don’t think I forgot but know that I left so little because they sucked so bad! 5-10% max if they were bad.
Post # 8
Yes I do usually still tip. I’d say I follow your guideline, 10% for bad service, 15-20% for good service, maybe more if it was truly great!
Post # 9
well, technically the word “tips” stands for To Insure Proper Service… so I significantly decrease my tip when service is bad… but having been a waitress for several years, I always give SOMETHING for a tip…
Post # 10
I don’t think it’s ever right to not tip. That tip money gets tipped out to other employees- hosts, bus boys, etc, at many restaurants.
If you have enough of a problem to want to not leave a tip, I would ask for a manager. Usually they’ll comp something or give you a card for a free entree next time or something- saving you $$.
When I would mess something up (it happened!) I would expect a 10-15% tip. However, right now 20% is supposed to be the tip you leave for good service (and trust me, even making 20% in tips, servers still barely make anything… it sucks!)
Post # 11
I tip very low when I don’t like the service I get. If I don’t leave one ….the server had to have really p’d me off.
Post # 12
as someone who worked retail the tips thing always really bugged me. when i went out of my way, carried things to peoples cars etc, i still made minimum wage, but the girls making lattes next door made tips, just for doing their job.
Post # 13
Okay a few things… first- make sure you are blaming the waitress for what is actually her fault. The hostess forgetting something or the food being bad is not her fault. Her ignoring you though, is.
I was a waitress for years and I have an opposite view of most people who have been waitresses who say “I always tip better now because I know how hard it is.” I say “I tip what I think is fair because I know it just isn’t that hard.” Sorry– but I worked for several years at two different (busy!) restaurants and compared to other jobs I’ve had, it was not a hard job for the money I made. I’m not saying that I was always a perfect waitress, didn’t screw up, didn’t ignore a table sometimes… but when I did I knew it was 100% on me so I didn’t feel bad at all when I got a crap tip from that table… I gave crap service and I got what I deserved.
All that being said, i never leave no tip because I feel that could be misconstrued as an oversight. if I get really bad service I leave a tip as a message. I once filled out a credit card slip to leave $0.10… because that is what her service was worth to me (I actually went behind the counter and got my own drink because she disappeared for half an hour and no one else came by that I could flag for a refill). So, I base my tip on what the waitress is actually in control of and I tip appropriately from there. 10% or less for really bad, 15% for kinda bad but she might just be really busy, 20% for average, 25% for great.
Post # 14
In my opinion, a tip is a gratuity: ie, a “thank you” for providing a service. If the service is poor, then I try to consider the reason why. Was the server new? Was the restaurant unexpectedly crazy busy and was my server running around trying to serve everyone and just couldn’t quite pay enough attention to my table? Or were they just rude (like in your case)?
I think if they are blatently rude or act like they could not care less about you or the service they are providing, then no, they do not deserve a tip. They are in the service industry, and that means that they are paid to smile and to be accomodating to you. If they cannot do that, then they do not deserve a “thank you” (ie, a tip). It does not make sense to me to reward bad behavior.
*And splitting tips is restaurant-specific: I think it it far more common for servers to keep their individual tips and then be responsible for tipping out hosts, bussers, and sometimes kitchen staff than it is for the tips to be pooled and then split amongst all.
Post # 15
@kjpugs: In my province servers start at $8 an hour & they go up 50 cents a year. There’s no such thing as a servers wage in Canada. I think thats one of the reasons people tend to tip less here. When I’m in the US I always tip more knowing that their hourly wages are next to nothing.
One of my closest friends is a server & she only has to tip out 2.5% of her total sales. In a 4 hour shift she usually makes over $200.
Post # 16
I’m usually a very generous tipper. 16%ish for good service and 20% for great service. If the service is bad I leave around 10%. However, I read once in an etiquette book that if the service is just HORRIBLE you are supposed to leave 25 cents as if to say, I didn’t forget the tip but this is all the service was worth.