Post # 1
I have worked in both retail and the restaurant biz, so I know how tough it can be having to put on a happy face all the time and dealing with people’s BS. My SO and I went out for dinner at Olive Garden the other night. I know it’s not a ritzy restaurant, but I feel like you should always expect to be treated at least relatively well no matter how much you’re spending.
Our waitress had a bad attitude from the start. She was rude, took our orders down wrong so we had to send them back, and we had to ask her repeatedly for refills. She was only waiting on one other table and we noticed she treated them poorly, too, so it’s not like she was stressed and having a hard time.
What aggravated me is that at the end of our meal, my SO tipped her as if she had given us pretty good service. He said it’s just the right thing to do, but I totally disagree. I worked my ass off when I was a server to earn good tips; I didn’t just see it as my right to receive a tip if I had a bad attitude or did a poor job.
Do you tip regardless of the type of service you receive?
What’s the point in busting your butt and giving good service if you’re going to receive the same tip regardless?
Post # 3
I tip 10-15% and speak to the manager when I have poor service. I ordinarily tip 20+% every time we eat out.
Post # 4
I usually tip 20% so if I get horrible service (that is totally the server/bus boy/etc) fault, I’ll go down to 10-15%, depending on the degree of awfulness.
If I have a problem with the food but the server is fine I tip the same amount. It’s not the server’s fault the food wasn’t good.
Post # 5
My standard when eating out is always 20%. Occasionally we will leave more if the server is really awesome. But if service sucks, we just leave a smaller amount. Maybe 15%, or maybe 10% if it was really bad.
Only one time have I ever not left a tip.
Post # 6
@beekiss: Same for me. I generally do tip less if we get poor service. Although, I have to say, that doesn’t happen too often for us. Maybe we just don’t go out enough, but I think we usually have good service.
Post # 7
I tip 20% at least regardless. If the server was exceptional I will tip more. I consider a tip a requirement regardless of what the service was like. However if the waitress/waiter was rude the entire time I will say something to her/him when I leave. Nothing too mean or snaky just, “I hope you start having a better day” or something like that. If its really bad I’ll ask to speak to a manager.
Post # 8
@SuperKate: Yeah, I don’t blame the server when food doesn’t come out right. That’s not fair, I’ve seen people treat the server like it’s their fault.
Post # 9
I still tip, I’ll do 15% if they just take a long time to take my order or forget to bring the water/straw/whatever I requested. If you have a bad attitude you get 10%.
Post # 10
I always tip but it is completely reflective of the service. At that point, I might have said something to the manager or called in later.
Post # 11
15% for bad service, 30% or more for good to exceptional service. I have actually had such deplorable service that I not only didn’t leave a tip, but I spoke to the manager and got our whole meal comped, and never went back again. That was the only time I didn’t ever leave a tip though
Post # 12
I don’t…otherwise, what’s the point? If you tip the same regardless, then it doesn’t leave any differentiation between crappy service and excellent service. If I have really really good service, I’ll usually leave between 20-25%. Regular good service is between 15-20%, bad service is usually about 10-12%. I’ve only ever left no tip once, when my group of friends and I were literally ignored by the waiter for like 20 minutes, not given silverware, food came out at different times and was cold, etc.
Post # 13
Just to clarify here: I’m referring to the SERVER’s attitude and service, not the food. I agree it’s not the server’s fault if the food is crappy.
Post # 14
I really hate how everyone and their dog expects a tip these days. I usually tip a dollar or two less than my average tip if the service is bad. If the service is really good I’ll give more!
In Japan they do not accept tips. We left some money on the table for a tip and they actually ran out of the restaurant after us to give us the money back. They still provide great service and don’t expect anything extra? That’s my kind of society.
Post # 15
I’m with the majority here…I tip, but not as much as if the service was good.
I’ll have to ask my mom about this one, too. About a month ago, she went to her favorite resturant where she and my father frequent, and they had a new server. This young woman had a horrible attitude, and when my mother finally asked for her to fix the order (it came out really mixed up, mom tried to deal with it and then decided to just ask nicely for it to be fixed – my mom is not ever mean), the server got really mad. When my mom asked for a coffee refill as well, the server brought the coffee back and when my mom drank to the bottom, the woman had lined the bottom of the cup with goldfish crackers out of spite!! It was so strange! I’ll have to ask if they left a tip that night…
Post # 16
I tip around 22% for good-great service. Anything that the server does to hinder my dining experience brings the tip down to a 17% tip. Still pretty good, but I can’t justify tipping a lot when I didn’t fully enjoy myself.