Post # 1
Bees, I need some outside perspective here. We hired our DOC’s off of a wedding website (either the knot or weddingwire) based on good reviews and they were a reasonable price. However, on our day they literally did nothing but stand there. First of all, for the rehersal, we had talked about them helping out with it and coordinating it based on what we had discussed. Instead they sat in a pew in the church and let the priest direct it. He was unclear about a few things, so I asked them if they would run us through it all again, just to make sure, and their response was that “it was fine, they’d help us on the day” I gave them the last 2 checks for the musicians the next day and they left.
The day of the wedding, they showed up late to the church in jeans, sneakers and backpacks. My bridesmaid who is a personal trainer and wears sweats every day to work even commented on how out of place they looked. They did nothing on the day. My husband was asking them to go find the priest, or to grab the groomsmen some water and their response to him was “that’s not what we do”. They weren’t in place when the mothers were walking down the aisle (my mom was coordinating getting grandparents and mothers down the aisle) and so my Mother-In-Law walked down with a program over a special boquet for her husband that recently passed. In all the pictures, all you can see is that program. They should have at least taken it out of her hands and put one at the pew for her, but they were no where to be found. Then while we were taking pictures they came and asked my mom for the payment for the musicians. I told them that those were the checks I gave them last night, and they must have given them to the priest instead of the musicians who got paid seperately. So my mom wrote 2 more checks and I had to call and cancel the original ones on Monday. They left during pictures to set up the reception. Luckily my parents and their friends went to the reception early because when they walked in the coordinators had done nothing. My mom, dad and their friends were running around and moving chairs and putting out silverware, and doing all the things the coordinators agreed to do while they were just standing around. They looked bored and uninterested in the whole reception, my Maid/Matron of Honor lined everyone up to be announced and their “clean up” was to take everything off the main table and throw it on a table in the back. They didn’t do anything that we agreed to in our earlier meetings (I even paid for an extra meeting to make sure we were all on the same page).
I am really disappointed in them, and my husband wants to write a bad review as a warning to other couples. I totally see his point, but they are working their way into this and I know they rely on those reviews for their business. We had a really big wedding (300 guests) with a Catholic ceremony and a seperate reception and I think they just weren’t ready to take on all of that work. I know I am not going to leave them a good review, and a friend was hoping to book them for an upcoming wedding and I told her not to, but is it okay to leave a review with how dissappointed I was? I don’t want to start anything and I don’t want to call them useless in the review, but I also don’t want people with a big wedding booking them.
Post # 2
Sunshine024 : it is always ok to leave a bad review! So long as it’s a fair assessment of their services in relation to what you contracted them for you aren’t doing anything wrong.
Post # 3
Of course you should leave a bad review. And also ask for your money back. In fact, I might try to leverage a refund in exchange for leaving a bad review. They didnt do their jobs.
Post # 4
Definitely feel free to tell the truth. I’d also contact them directly and let them know what you experience was. It’s actually helpful to let a business know what they did wrong, that way they can address it (assuming it’s a reasonable issue) and head off more bad reviews.
Post # 5
I think it’s okay to leave a bad review in this case. It really sounds like they did absolutely jack shit. I had a very reasonably priced DOC and she was so on the ball it was amazing. Like to the point of noticing I didn’t have the g&t I’d requested after the ceremony and getting that drink into my hands as fast as possible lol. She ran our rehearsal, and on the day of the wedding, was putting out fires left and right that we had no idea about until our post mortem with her a few weeks later.
If you want to assuage your guilt about the bad review, you could always call or email them to express your disappointment and give them a chance to respond privately before going public with it. But that’s not required.
Post # 6
I totally would write out your concerns. No need to get nasty, but I would write does things you wrote here. I was disappointed in my DOC as well, but she still did at least all of those things yours didn’t.
If all of those things are in the contract, than I would totally write about it. I know how you feel, I also feel bad for saying something negative about others, but putting that aside, the dealbreaker for me would be the disinterest you described. One thing is to be new to everything and to want to please you. Put that would most likely result in them moving around too much, maybe getting nervous and trying very hard. If then some things went wrong, now that would be different for me. But it seems like they need to change their attitude and maybe a not so good review can open their eyes.
Post # 7
- Wedding: April 2017 - City, State
Leave an honest, fact based (not about how you felt about their work, but what they actually did and didn’t do) review. Other couples should know what to expect working with them, and it’s not your responsibility to protect their fledgling business. If they want good reviews, they need to do good work.
Post # 8
Hell yes leave a bad (accurate) review. People need to read about others’ experiences to know what they’re getting.
Post # 9
Yes, you can leave a bad review. Just make sure it’s honest, fact-based, and leave out too much personal emotion.
This is why as a wedding photographer, we are SO PARTICULAR about who we refer as planners because they have the ability to make or break the day. So many people like to consider themself a planner and really have no idea how to make the day successful. When it comes to vendors it really is a “you get what you pay for” service and if they seem reasonable and too good to be true they probably are.
The only thing I will say in their defense is the church. I know from personal expereince that most churches don’t allow a planner/coordinator to conduct a rehearsal. Some churches are ok with it, but most are ususlly very specific about only *their* church coordinator or minister/priest conduct the rehearsal. That may not have been the case as your event, but just something to keep in mind.