DOC's did nothing, okay to leave a bad review?

posted 2 months ago in The Lounge
Post # 2
Member
7106 posts
Busy Beekeeper

Sunshine024 :  it is always ok to leave a bad review! So long as it’s a fair assessment of their services in relation to what you contracted them for you aren’t doing anything wrong. 

Post # 3
Member
560 posts
Busy bee
  • Wedding: September 2018

Of course you should leave a bad review. And also ask for your money back. In fact, I might try to leverage a refund in exchange for leaving a bad review. They didnt do their jobs.

Post # 4
Member
723 posts
Busy bee
  • Wedding: January 2016

Definitely feel free to tell the truth. I’d also contact them directly and let them know what you experience was. It’s actually helpful to let a business know what they did wrong, that way they can address it (assuming it’s a reasonable issue) and head off more bad reviews.

Post # 5
Member
7778 posts
Bumble Beekeeper

I think it’s okay to leave a bad review in this case. It really sounds like they did absolutely jack shit. I had a very reasonably priced DOC and she was so on the ball it was amazing. Like to the point of noticing I didn’t have the g&t I’d requested after the ceremony and getting that drink into my hands as fast as possible lol. She ran our rehearsal, and on the day of the wedding, was putting out fires left and right that we had no idea about until our post mortem with her a few weeks later. 

If you want to assuage your guilt about the bad review, you could always call or email them to express your disappointment and give them a chance to respond privately before going public with it. But that’s not required.

Post # 6
Member
459 posts
Helper bee
  • Wedding: March 2019

I totally would write out your concerns. No need to get nasty, but I would write does things you wrote here. I was disappointed in my DOC as well, but she still did at least all of those things yours didn’t. 

If all of those things are in the contract, than I would totally write about it. I know how you feel, I also feel bad for saying something negative about others, but putting that aside, the dealbreaker for me would be the disinterest you described. One thing is to be new to everything and to want to please you. Put that would most likely result in them moving around too much, maybe getting nervous and trying very hard. If then some things went wrong, now that would be different for me. But it seems like they need to change their attitude and maybe a not so good review can open their eyes.

Post # 7
Member
3245 posts
Sugar bee
  • Wedding: April 2017 - City, State

Leave an honest, fact based (not about how you felt about their work, but what they actually did and didn’t do) review. Other couples should know what to expect working with them, and it’s not your responsibility to protect their fledgling business. If they want good reviews, they need to do good work. 

Post # 8
Member
113 posts
Blushing bee
  • Wedding: January 2018

Hell yes leave a bad (accurate) review.  People need to read about others’ experiences to know what they’re getting.

Post # 9
Member
6863 posts
Busy Beekeeper
  • Wedding: September 2012

Yes, you can leave a bad review. Just make sure it’s honest, fact-based, and leave out too much personal emotion. 

This is why as a wedding photographer, we are SO PARTICULAR about who we refer as planners because they have the ability to make or break the day. So many people like to consider themself a planner and really have no idea how to make the day successful. When it comes to vendors it really is a “you get what you pay for” service and if they seem reasonable and too good to be true they probably are.

The only thing I will say in their defense is the church. I know from personal expereince that most churches don’t allow a planner/coordinator to conduct a rehearsal. Some churches are ok with it, but most are ususlly very specific about only *their* church coordinator or minister/priest conduct the rehearsal. That may not have been the case as your event, but just something to keep in mind. 

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