Post # 1
Hey Bees – any advice or thoughts would be much appreciated. Basically, I am considering breast augmentation and have had two consults with this one plastic surgeon. I got a great feeling from her (and I like the idea of a female plastic surgeon ). Her office staff, although nice, I was finding a bit pushy (asking me to rate my vist online after a first consultation, frequent follow-up calls), but I understand plastic surgery is a business so this didn’t raise any red flags for me.
However, today I received the strangest phone call and I’m feeling really confused and angry about it. The incoming call was on my cell from a local number I didn’t recognize so I let it go to voice mail. I listened to the vm right away, and the voice said:
“Hi rusticchic212, I’m Mrs. [plastic surgeon’s last name]. Cindy from Dr. [surgeon’s last name again] told me to call you. You probably know why I’m calling. Please call me back at _ or _.”
The voice sounded to me like a woman in her 60’s or so, and my immediate thoughts are that this seems like the plastic surgeon’s mother (same last name as her, older woman), and if so, why the f* is she calling me (and why was my number given to her)?! To make matters even stranger, I received another call 15 minutes later from a different local number I did not recognize. I let it go to vm again, only to hear another message from “Mrs surgeon’s last name.” When I heard in the vm that it was her again I was hopeful she was going to apologize for the mix up, but nope! She just left another message asking me to call her back.
So I ask you Bees; what in the actual f* is going on?! I hate talking on the phone and so I’m not about to call someone back who I don’t know when I don’t understand the purpose for their call. If she called from the office number maybe I would think she worked there (but everyone at that office uses their first name), but she’s not. I feel really violated to be honest. I don’t understand why the surgeon’s mother (presumably) is calling me and why the office or doctor would give her my name and number.
Darling Husband thinks it’s best if I email the office politely asking what that was about saying I was confused, but they have no listed email address for them. I suppose I should call the office then and inquire about this (what a waste of my time), but still, WTF?! Am I crazy for being so bothered by this? Isn’t it illegal for a doctor’s office to give out your information?!
Post # 2
rusticchic212: There’s only one real way to find out. Call her back. I’m dying to know….perhaps there is a legit reason?
Post # 3
It could also be that she works in the office and is doing a follow up call. I’ve seen lots of wives and family members working in a family members medical office so I would just give the office a call and find out what it’s about.
Post # 4
The least time consuming and dramatic way would be to just call her back…maybe its a mix up.
Maybe its his wife and another patient wanted the perspective of someone who had had augmentation surgery and the front-desk mixed up which patient it is. Thats my first thought.
Either way I can’t think of any nefarious reason his mother/wife would be calling you. Just call back and find out – you’re causing yourself a lot of unnecessary stress and drama.
Post # 5
weatherbug: haha, it’s 10pm where I live now so it’s a bit late to call now I think…maybe I’ll call tomorrow
Post # 6
Thanks ladies, you’re making me feel better…I’m very weird about receiving unsolicited calls from strangers. I left it off with them that I would let them know if I wanted to move forward and schedule the surgery so it’s still a bit pushy I think, but I’m sure I am causing myself needless stress over this. Darling Husband doesn’t understand why I didn’t call back, or why I hate the phone so much.
Post # 7
- Wedding: November 2009 - New York, NY
rusticchic212: Isn’t it illegal for a doctor’s office to give out your information?!
It is, but you don’t know if that’s what happened. HIPAA regulations are very strict and any respectable practice knows better than to play with that. Just call the office and ask the purpose of the calls.
Post # 8
I’ve had my breasts done and I find it really weird that this is happening to you. Although I think this says a lot about your surgeon. I had consultations with a few different people before deciding on my surgeon and I ended up going with the one that was less pushy but still very helpful if I had any questions. Why? Because although it’s a business, he’s good at what he does and has enough clients so doesn’t really “need” my money so he nor anyone in his office was pushy – they didn’t need to be as they’ll still be fine without me as a client. I find the ones that are really pushy are the ones itching for clients which could only mean one of three things: 1. They are just starting out and don’t have all that much experience and need all the clients they can get, 2. They are not very good at their job and so don’t have anyone referring other people so need to actively secure clients themselves or 3. They are all about the money and don’t give a sh*t about their clients. I don’t think I’d want to go with anyone who falls into any one of those categories.
Please let us know if you do call back though because I’m really curious as to know what it’s about. It would be kind of creepy if she’s from your area and offers to catchup over coffee or something to try to coerce you to go ahead with the surgery.
Post # 9
rusticchic212: Btw, she may actually work for her daughter (if in fact she is her mother) so technically they’re not breaching any privacy laws because she’s a part of the business anyway. Surgeons often have non-medical staff as a buffer (like a customer relations rep). If she doesn’t work for her then yeah, I’d make it a problem for them because it would be not only immoral but ILLEGAL.
Post # 10
You could just google the number she called from Or asked you to call back on. If it comes back linked to the surgeon’s office then chances are, it’s official business (even if it’s pushy salesmanship). They might have a phone bank of multiple numbers.
Post # 11
- Wedding: April 2015 - Miami, Fl
She might be a back office worker in customer service department. I work at a doctors office and we have 9 lines that we dial out from! Also the doctor’s brother, uncle etc work in our office too. It is against HIPAA to give your phone number out.
Post # 12
I agree that it may be an office line but at some back desk that won’t be the same number as the receptionist you normally call. I seriously doubt any doc is going to risk serious lawsuit or issues with the board of medicine for a sales pitch call so the assumption would be that this person works at the office.
Post # 13
i vote to just call back, its no big deal. find out what she wants.
Post # 14
She probably just works for her daughter’s practice. Just call them back or email them.
Post # 15
rusticchic212: I’m sure she works there. Particularly since she has the same last name as the doctor. If you’ve had 2 consultations it seems reasonable to call to follow up. As far as not calling from the main office number- most physician’s offices have several lines, also a lot of people occasionally work remotely.