Post # 1
My goodness! I didn’t think it’d be a “task” trying to get ahold of my vendors, or to try to get them to call me back!
The lady for my horse & carriage has NOT called or emailed me back & I’m trying to give her time because I know she’s busy, but it’s been close to a month! Sheesh! It’s not an emergency bc we’re already booked…but I mean, if you want to stay in business…you should call your customers back!
& my photographer too..he kept making promise after promise at when the pictures would be ready, and each time he told me it’d be ready ::this date::, & when it wasn’t ready, he didn’t even have the courtesy to call & let me know! It took him like 2 months to get my pictures back when he said it’d take less than 1 WEEK.
I know you other bee’s have to have this problem!
Post # 3
Oh no I hope you hear from them soon! If you still can’t hear from them, I would consider trying to get the BBB involved since you paid for a service and you should get it!
Post # 4
Ugh, unfortunately, this happened to us, too. But I’m seeing your date is soon approaching! We had a TON of trouble contacting vendors in the lull period (between booking the vendors and before that two-month rush before the wedding). Sometimes, after you sign, they just ignore you until one to two months before the wedding because that’s when they start to focus on their clients more. I’m don’t think it’s right, but that was the trend I was noticing with us!
Post # 5
It’s NOT right! I hate it! But they better tighten up, that’s all I know! LOL…my wedding planner has been pretty loyal, although when I send her emails to try to speak about a specific thing she often overlooks it & brings up another issue. My other vendors have been a dissapointment 🙁
& I didn’t even think to contact the BBB…I may just do that!
Post # 6
I had the same problem with my cake lady. It was like pulling teeth to try to get ahold of her (she never answered her phone) or to get her to call me back.
I agree with you, they are busy, but they do need to make time to call their customers back otherwise enough bad feedback can affect their reputation. You’d think once they got to a certain “busy” threshold in their career, they would hire someone as a backup assistant or something, to help keep in direct contact with customers..
Post # 7
@queenbee: TRUE! They need to figure out how to maintain their business! Or they will get bad feedback, I honestly haven’t even talked to my cake lady, I’ve got to get on this!
Post # 8
I agree….in particular with our photographer. Initially, she would call/email with lightening speed with she wanted us to sign, but when I contacted her last month; it took almost 2 weeks. She replied that this was the busiest time of year for time; I don’t care, I have paid in full and expect a timely response!!
It will be interesting to see how she is as the date draws near; I do know that I am not recommending her to anyone