(Closed) Does anyone else have serious anxiety in dealing with customer service people?

posted 6 years ago in The Lounge
Post # 4
Member
342 posts
Helper bee
  • Wedding: October 2012

As I worked many jobs as CSR for different companies, usually I just want to make the customer happy, and sometimes it does take work, cause the CSR has to probably get approval on things.  I know it can be sort anxiety ridden but they are just people too!

Post # 5
Member
1774 posts
Buzzing bee

I used to be kind of like that! Not so bad, but still.

 

Fist of all, working customer service helped immensely. I feel like I am better equipped to know what I’m entitled to as a customer. It’s not that hard to not be a jerkface, so I get really uppity when CSR people are mean.

 

That won’t solve the immediate problem.

 

Do you have anyone who can help you? A friend maybe? I’ve had friends jump in when I start to flounder and they get it done. 

Also, never be afraid to talk to a manager or call back again if you need to. 

Post # 6
Member
8042 posts
Bumble Beekeeper
  • Wedding: December 2013

@worldtraveler:  I worked in customer service while I went to school, and as long as you’re polite, the CSR usually only wants to help you. You have to realize that they’re just people.

I’m not the most outgoing, social person, and definitely get nervous in dealing w. people, but as long as you’re polite, what’s the worst that can happen? The person can’t even see you. If they think you’re dumb, so what? They deal with hundreds of people a week. It’s not like you’re any different or memorable vs. anyone else. If they are rude to you, or you’re not getting anywhere, ask for a supervisor. You’re right – it’s a part of life, so you should learn how to deal w. it. I don’t think anyone particularly enjoys dealing w. these things, but you can do it.

Can you write out a bit of a script beforehand so that you have an idea what you’re going to say? Anticipate potential issues that may come up so you have an idea how you’re going to deal with them.

Post # 7
Member
1269 posts
Bumble bee
  • Wedding: September 2013

What works a lot of times is silence before you speak. If they say something. Just take two seconds to think abou they said and what your response it. Then answer. If you feel like the CSR is not caring or is rude, then ask to speak to the manager. You are in control of the conversation most of the time. When it’s a company that cares about their customers, you most definitely are.

I agree that you should write down your points and tick them off. If they have counter points, tell them to hold on a second, and sit there until you can think of what to say. Then say “I’m back, sorry….” and continue the talk. 

If you feel cornered, just assert what you want. If they try to talk you into keeping something, just keep repeating “I really just want to x.” If they won’t give you what you want, ask for the manager.

When I had to deal with AT&T, I always had to talk to the manger. When I’d get a new free phone, they always wanted to charge me $30 or so for  activation. I was like, Oh, hell no. I had the account for over 10 years, and I was not charged it. Each time the rep insisted. Each time, I said, “Well, just let me talk to a manager.” The manager would do it right away. Once I even told a rep, just get the manager to do it, cause I didn’t feel like talking to the manager. She tells me she can’t do that and the manager won’t do it either.  I almost busted out laughing, but I told her to just put the manager on the phone then. Of course I got what I wanted.

I have a certain fear of these things, too, but sometimes, especially when I know I’m right, I really just assert it and don’t care who gets mad. crooked or uncaring sales people try to use your fear to your advantage to get over on you. That thought alone ought to make you want to be assertive.

 

 

Post # 8
Member
4583 posts
Honey bee
  • Wedding: October 2011

I can partially relate. I have a major irrational fear of phone conversations in general (besides close family and DH). I’m much better about discussing things in person, for whatever reason. 

Post # 9
Member
1722 posts
Bumble bee
  • Wedding: July 2015

I DO!!! and I have even worked in customer service before, over the phone and in person.  Just keep telling yourself they are there to help you, give service to the customer.  Most good customer service people will do whatever they can to help and remember they may not like it as well just like me 🙂

Post # 10
Member
1856 posts
Buzzing bee
  • Wedding: March 2013

I have major social anxiety and LOTS of issues on the phone (I even made a thread on this a few months ago, and lots of other people have the same problem). It takes me a lot of time and a ton of courage to make phone calls for things like this. I’ve worked in customer service (both face to face and taking calls) and I still don’t feel confident doing these things. Half the time I’m more likely to be willing to take an hour out of my day to go talk to someone in person than on the phone…

No tips or suggestions, but you’re definitely not alone!

Post # 12
Member
1280 posts
Bumble bee
  • Wedding: January 2012

OP glad it worked out in the end….as a former CSR And CSR manager I always tried to make my customer’s happy so just remember CSR’s are there to help.

 

The topic ‘Does anyone else have serious anxiety in dealing with customer service people?’ is closed to new replies.

Find Amazing Vendors