- 4 years ago
- Wedding: May 2014
My husband does. Do you have a specific question?
@thejucheidea: Whoa I have no idea why my post is empty! Sorry about that.
I sell my used textbooks and old books on Amazon quite frequently but two of my last orders got mixed up and they both received each others books. I notified them both when they get the package to write “Refused-Return to Sender” and I will get the issue fixed. One of them did so, but the other just wanted a refund. I gave them a refund but I never received back the wrong book (I know, I should have waited until I got the book back before giving him a refund but he was really angry and I didn’t want a negative review or an A-Z claim). Then he tells me he put the book in the mail and thanked me. THEN the next day I get an angry e-mail from him saying he paid $12.90 to send the book back to me and it was my mistake and he wants me to refund him for shipping costs! If he wanted me to pay for shipping, we could have made arrangements and I would have given him postage for media mail OR he could have just Refused the package like I requested and it would have cost him nothing.
I feel like he is just trying to get more money out of me even though I gave him a refund immediately and have done everything to fix this mix up.
Oh and I should add, the book he received only cost around $3.00 to ship in the first place…so how in the hell does it cost him almost $10.00 MORE to send it back to me?
@BakerBee16: My fiance is a professional book seller (has a store and everything) and Amazon is a large part of our income. We have a few employees and this has happened exactly twice to us. One was a similar, but not exact, situation to yours. If you do this as a hobby you may not be able to but I would just eat the difference and send him the postage. It’s a few bucks to keep a postitive rating which in the long run will make you more money than you lost on this one books postage. We have also needed ot buy a comparable condition book from another seller and have it drop shipped to our original customer’s address with copious apologies (once again just eating the price difference). It’s a cost of business but I’m sorry it happened to you.
@springbride23: It sucks that I’m going to have to eat the shipping price because after I refunded him for the book, pay for another shipping postage to get the right book to the other girl, I made .88 profit from the two sales. So the $12.90 will have to come out of my pocket and I’m already a broke college student. Ugh.
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