(Closed) Does anyone use Virgin Mobile?

posted 6 years ago in The Lounge
Post # 3
Member
116 posts
Blushing bee
  • Wedding: August 2013

I am in Ohio and I have Vm. I have no complaints about the service. I dont have dropped calls or anything. Just make sure she gets a quality phone, because the cheaper ones can be a headache at times.

Post # 5
Member
1108 posts
Bumble bee

I have VM in southwestern VA.  I had a heck of a time transferring my number, and I still miss calls that don’t connect.  Sometimes it happens that I can’t even call, becaus I don’t know.

I don’t have any major complaints other than those (seriously, why have a phone if you can’t send/receive calls).  It’s been from NJ to ???, no reception whatsoever in any mountains/ski-areas (probably that whole GBRO in WV business).

If the service were a smidgen more reliable, it’d be awesome.  Tmobile has a 4G $30/month plan, but only 100 minutes of talk.  VM is working on their 4G rollout.

Post # 6
Member
676 posts
Busy bee
  • Wedding: November 1999

I have had VM for 3 years now and they are great. I got them when I lived in southeast VA and I moved to middle TN and I haven’t had any problems in either place. I reccommend them to pretty much everyone I know.

Post # 7
Member
925 posts
Busy bee
  • Wedding: April 2014

@surkim:  I’m in the process of transferring my old number (from Verizon) to my new VM phone… how long did it take for you? They said 24-72 hours… is that pretty accurate?

Post # 8
Member
1108 posts
Bumble bee

OH gosh.  No.  I transferred from Verizon.  Ok, so maybe it was “transferred” in that it wouldn’t work on Verizon, but it sure as heck didn’t work on VM.

I spent a good few months complaining about how I couldn’t call out, or how I couldn’t get calls, or how it would ring busy, or how there’s no point to having a phone if really it doesn’t work as a phone, ever.  

There have been days where I’ve started to worry that “maybe there’s been some sort of major accident”, because I get messages that I can’t dial out, or all circuits are busy.

Supposedly the more recent issues have been a result of sprint upgrading their network.

I’m still paranoid that I’m not getting all of my calls, and Fiance told me just the other day that he got a “this number has been disconnected” message.  I transferred to VM in January of 2012.

Post # 9
Member
292 posts
Helper bee
  • Wedding: August 2013

I’m in Michigan,  in the suburbs about 30 minutes north of Detroit. I’ve hade Virgin Mobile for about two years. Overall, I love it. I do drop calls occasionally, but only in one specific spot where the towers are far away (which happen to be my house 🙁 such is life). No issues elsewhere. I would highly reccomend it. The few dropped calls are worth not paying $70 a month, which I refuse to do on principle.

 

Post # 10
Member
154 posts
Blushing bee
  • Wedding: September 2015

I use Virgin, switched to them a year and a half ago and I have been happy the whole time! No problems, good coverage. I even had an issue with my phone and went to the store, they were very helpful with their information and said to try to just get a new one from Apple, which I did, but said if Apple wouldn’t cover it for some reason they would try to figure something out for me. 

This is in Canada however, so I’m not sure how much they differ.. 

Post # 11
Member
433 posts
Helper bee

@kmarie719:  

I was on pay-as-you-go with Virgin for about 2 years a while ago.  I’m in Canada, I loved their customer service and never had any problems with service.  I had to switch to another company once I switched to a contract with an iPhone.  For just a basic phone to use for the occasional call or text it’s a safe bet.

Post # 12
Member
542 posts
Busy bee

I transferred my Verizon number to vm in jan 2012 too, but the $300 phone turned out to be a total turd, anytime the WiFi was turned on, it reset the whole phone, as in, factory reset, lost everything, every single time. So I took it back to radioshack and got boost mobile,  which is pretty much exactly the same network and everything as the virgin mobile, but I thought perhaps they have better programmed phones without the wifi glitch. So my new phone and service worked fine.

Except getting texts from Verizon numbers. It took me almost a month to realize I wasnt getting any incoming texts from Verizon people because my boyfriend and my best friend both had non Verizon phones, and I normally talk to them everyday, so nothing seemed off at first. Until people started asking me in person why I never return their texts anymore. So I asked the boost mobile customer service about it, and they insisted that all my friends who were Verizon users had forgotten how to text correctly and they were doing something wrong from their end. Yes, they really insisted this.

Finally after continually calling everyday, I finally got some wonderful person in India who knew exactly what was wrong and he fixed it, yes, of course it was something on their end, that was not in my control, as I had always been suggesting.

But, I will say this, half the service for half the price. Meaning, you get what you pay for. My phone won’t ring inside my house now. Never had that issue with Verizon,  but I’m just not will to pay almostn $100  a month for 1 phone bill anymorw.

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