- 9 years ago
- Wedding: August 2013
As a general rule, I DO NOT engage with ANY vendor that does not post numbers on their website.
I’m frankly not interested in a sales pitch. Either I like you and can afford you and want to hire you or I don’t, and I hate wasting my time contacting someone JUST to find out if they’re in my price range. It wastes their time as well, and it seems it’s mostly the more expensive ones who want to withhold information anyway – like other posters, if I don’t see numbers, I assume it’s out of my price range. (This is vendors in general, not photographers specifically, but photographers fall into this category.)
I have even skipped over contacting photographers who I thought would be utterly perfect for me and my wedding, unmatched in “fit,” in love with their images… but did not list prices so I assumed it was too much and went to someone else. I’d like to note that if they listed prices that were slightly above my range, I would probably have contacted them anyway and seen if there were any options below that (very basic packages that may not be listed.) But with no starting point, I’m not taking the time.
For my own wedding, I have booked someone who lists prices of packages in detail (but mentions that packages can be customized or altered to suit personal needs.)
I really don’t see how you can go wrong being more informative – you may receive fewer emails, but a higher percentage of them will be useful possible customers instead of people who can’t afford you trying to find out if they can. I just don’t see any downside of posting prices when there’s enough people who feel strongly about it.
Incidentally – I also don’t deal with anyone who doesn’t clearly post a professional email address (believe it or not, I’ve seen business with ONLY phone numbers. Madness. They must hate money.) I also avoid those with irritating loud flash intros or who makes it otherwise difficult to copy and paste information, because again, it makes me feel like whoever designed this website is trying oh-so-desperately to keep control of information. It’s not how the web works, and it’s simply not how an online business ought to be run, and I am voting with my dollar.
A commercial website should be clean, efficient, and informative. It is, in fact, possible to make such a thing attractive and enticing without adding a bunch of extraneous nonsense or hiding things. If you (not you specifically, OP, but the general “you”) have a hard time doing this, a web designer may be worth their fee.
tl;dr, People know when they’re being played with (you want us to contact you so you can try to talk yourself up, I get it, but being shady about your prices isn’t the way) and they don’t like it. Even if someone were to contact you despite a lack of important information, is irritation and impatience really the right first step for a customer relationship?