(Closed) Dog walker constantly late… what would you do?

posted 5 years ago in Pets
  • poll: How would you handle the situation?
    Say something to the dog walker when she gets here : (32 votes)
    32 %
    Email the company again : (24 votes)
    24 %
    Monitor the situation to see if it improves : (4 votes)
    4 %
    Cancel your contract : (40 votes)
    40 %
  • Post # 2
    2445 posts
    Buzzing bee
    • Wedding: May 2014

    I would cancel. She’s been late enough times.

    Post # 3
    1754 posts
    Buzzing bee
    • Wedding: June 2016

    I would say something to her (12-2 doesn’t really even mean “come at 2” you know?) and make it clear in a kind but firm way that you will have to cancel services if this is not resolved. 

    Post # 4
    924 posts
    Busy bee
    • Wedding: April 2015

    Pollywog:  I would email the company again, right now. They need to know that their employee is not doing what is expected of her. Tell them if it happens again, you will end with them and find someone else. Do you have any way of knowing what time they get there if you aren’t home? For example, I get a notification when our maid service keys in to our house from my alarm system. 

    Post # 6
    9213 posts
    Buzzing Beekeeper

    Honestly, while I too prefer emailing to calling when situations get hairy, sometimes you just gotta pick up the phone to get shit done. I wouldn’t have even bothered emailing them again, I would have called them and told them this is exactly what’s wrong, you told me after my first email it would get resolved and it hasn’t, tell me that you are going to fix it beginning tomorrow or I’m cancelling.

    Post # 7
    181 posts
    Blushing bee
    • Wedding: May 2014

    Pollywog:  Eek, I have a dog walker as well with the same times…12-2. I did happen to come home early a few times around 2 to find that they hadn’t come yet and I was mad. It is expensive to pay for that and I get home at 4, so its not really worth the $$ to me if she’s only getting let out an hour before I am showing up home anyways. I would give them one more chance next week to fix this and I would monitor somehow. Is there a trusted neighbor who is home during the day that would look out for you? Could you work from home one day next week and not tell the dog walker and see what time they come? One more strike and I would end it with this company. They need to handle this for you and if they can’t..find a better company. Sorry to hear this, how terrible! I agree with other posters, during this period, I would request a text message from the dog walker when they arrive or leave or something.

    We love our pets and people take advantage. 

    Post # 8
    1448 posts
    Bumble bee
    • Wedding: City, State

    My friend has a “dog sitter” who comes to her house a few times per week. In order to document the times the sitter is there, the sitter is instructed to take a picture of the dog and immediately send it to my friend (upon arrival and departure). That way, there is no confusion about the time the sitter worked.

    I think you should suggest something like that first. Next, I think you should make the dog walker’s arrival time smaller. That way, there is no room for error. “I would like XXXX to arrive between the hours of 1230 and 100 on DAY, DAY, and DAY and stay for the duration of X hour/s. I request a photo of proof be taken and sent directly to my cell upon arrival and departure.”

    Post # 9
    723 posts
    Busy bee
    • Wedding: August 2011

    I would cancel my contract. There are plenty of great dogwalkers out there (speaking as a former/sometimes dogwalker myself!)

    Most likely, the company has packed this person’s schedule too tightly and it is not her fault that she is late. Either way, it’s the company’s responsibility to resolve the matter and they have not.

    Find a different company, or a good independent dogwalker.

    Post # 10
    1557 posts
    Bumble bee
    • Wedding: May 2014

    Pollywog:  I would clarify with her that the time window is 12-2, if she isn’t aware and thinks it’s just early afternoon.

    I would also notify the service, and if nothing changes, or your concerns are brushed aside, I’d cancel and find someone else.

    Post # 11
    589 posts
    Busy bee
    • Wedding: July 2014

    Pollywog:  Just an aside, have you ever looked into doggy daycare?  I had looked into dog walkers and their 1 hour rate was the same as a full day in doggy daycare (7am-6:30pm!!).  My pup gets socialized, has fun and sleeps all night when she comes home.  We only send her 2x a week though.  I know a log of places have half days as well.

    Regarding the current situation, that was always my “worry” with dog walkers.  I am actually home all the time during the day (i work 3rd shift…so i need a few good days of sleep…thats the reason for daycare).  How can you guarantee they show up and not just collect a check??  It’s so unacceptable that you have already brought it up to them, yet it hasnt been fixed.  I would give it a few days then move on to another company.

    Post # 12
    6443 posts
    Bee Keeper

    Pollywog:  No I would definitely cancel that contract.  Clearly she doesn’t understand the time frame means within that time, not after or towards the tail end of the time.

    Post # 13
    391 posts
    Helper bee
    • Wedding: January 2015

    I would either request a new person to come to thehouse, or change companies completley. There are planty of reliable people out there, and this one has already proven multiple times she can not do what is requested of her.

    Post # 14
    5154 posts
    Bee Keeper
    • Wedding: June 2014

    Pollywog:  I would cancel, let the company know why, and find another dog walker. There are plenty of them out there and I’m sure your dog will like many others! I have a dog walker too and would not hesitate to find a new one if they couldnt provide me with the proper service.

    Also – perhaps they could assign you a new walker and maybe give you some kind of discount/deal for dealing with the other one?

    Post # 15
    99 posts
    Worker bee
    • Wedding: December 2014

    Is the company PuppyLove? 

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