(Closed) Dog walker constantly late… what would you do?

posted 5 years ago in Pets
  • poll: How would you handle the situation?
    Say something to the dog walker when she gets here : (32 votes)
    32 %
    Email the company again : (24 votes)
    24 %
    Monitor the situation to see if it improves : (4 votes)
    4 %
    Cancel your contract : (40 votes)
    40 %
  • Post # 16
    Member
    9528 posts
    Buzzing Beekeeper

    Cancel service and hire someone else?

    Post # 17
    Member
    1 posts
    Wannabee

    As a dog walker, who works for a company that is run in a similar fashion to yours, I would go easy on the walker, at least. Often times, we are given schedules and many clients that have small time frames, and can often be far apart. This makes us have to bend the time-frames a bit, to make it more gas-effective, and all around more efficient.

     

    Of course, if you are paying for a service, and it is not how you would like it to be, then cancel, nuff said. 

     

    In my opinion, dog walking is not worth the extremely high price anyways, doggy daycare seems more cost-effective, and has the added effect of socializing your dog, which is ESPECIALLY important.

     

     

     

    Post # 18
    Member
    927 posts
    Busy bee

    I would see if it is possible to change the time frame. Considering your dog normally would potty between 12-1, and someone is arriving home at 3.30 anyway, 12-2 seems too late if they are coming at the end of the time window. If you request between 11-1, maybe it would put you before another dog/s on the schedule? Middle of the day is probably a popular time. 

    Post # 19
    Member
    597 posts
    Busy bee

    We had the same problem with our dog walker. We actually have a camera in the apartment to keep tabs on the dog when we arent home and that’s how we noticed that the walker was either extremely late or never showed up. He was well aware about the camera also. We ended up just ending ties with him and found someone else. I would do the same if I were you. If you don’t want to do that, are you able to give them a closer time fame like 12-1? I used to also try to ask him to come either than I wanted just because I knew he would be late and that didn’t work either but maybe that would work for you. 

    Post # 20
    Member
    597 posts
    Busy bee

    surroundedmoon:  exactly what we did! He only goes once or twice a week. We love the doggy daycare our pup is in now. For almost the same price, my dog gets all day attention and gets to play with other dogs. And the best part? He’s so damn tired when we get home that it gives me some time to get things done around the house lol 

    Post # 21
    Member
    256 posts
    Helper bee
    • Wedding: June 2014

    We had a dog walker for almost a year.  Our puppy had bad separation anxiety. They would document, to the minute, when they came and left. They usually had a 2 hour window. We are usually gone for 8.5 hours each day so we would have them come right in the middle. I would be pretty upset if they came that late. We had one instance where they came way too early (2 hours after I left. Leaving the dog alone for 6) and I was mad about that but it never happened again. Get a new company if they can’t fix it. Now that our dog is 2 and much calmer during the day, we do dog daycare on Wednesday to burn off midweek energy. He stays alone in our guest room all day and is fine.

    Post # 22
    Member
    2922 posts
    Sugar bee
    • Wedding: March 1996

    In this instance, I would write up a list of key points I wanted to make, then call and talk to a manager/owner and firmly state what I want from the company. “I need someone to come walk the dog between the hours of 11-1 (or whatever, but I agree that an earlier window sounds preferable). Any later than X-o’clock is unacceptable. I need to be able to rely on the person you send coming within that window of time, and I expect to receive a phone call by X-o’clock if they are unable to make it on any given day. Is this something you’re going to be able to accommodate? Because if not, I need to know so I can make other arrangements.”

    Post # 23
    Member
    2257 posts
    Buzzing bee

    Pollywog:  cancel, ask for a refund on the days she wasn’t there on time, leave a negative review online, and get friendly with some retired neighbors. I’m in a neighborhood of retirees, and I’m sure if compensated adequately, they’d love to help.

    Post # 24
    Member
    1303 posts
    Bumble bee
    • Wedding: Hawksnest Cove Beach St John USVI

    I would check out other options too. I found someone retired in my community and paid her to puppy sit all day for less than the cost of dog walking!  She would even watch him on weekends if needed for a flat monthly rate and he was better cared for!

    Post # 25
    Member
    288 posts
    Helper bee
    • Wedding: November 2016

    Pollywog:  I would contact the compay, let them know the problem has not been resolved and canceled the contract.

    FYI: We found a very good walker on Care.com

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