(Closed) Don’t buy appliances at Sears (vent)

posted 9 years ago in Home
Post # 3
5399 posts
Bee Keeper
  • Wedding: November 1999

Wow, that’s so weird, I’m so sorry that happened to you.  We got all of our appliances from them recently and we had a problem with our new dryer not heating up.  The repair guy came out a few days after the call, showed up when he said he would, fixed our dryer and was gone.  Plus, for the trouble they gave us a gift card to the store since our dryer was brand new.  What number were you calling there?

Post # 4
1901 posts
Buzzing bee
  • Wedding: June 2010

Sorry you are having issues and sorry to hear that Sears is going downhill in this area. I don’t buy anything from them except when it comes to appliances. I’ve always had a good experience with them in the past when it comes to refridgerators, stoves, etc. This economy will defintley bring out the true colors in any co.!


Post # 5
5498 posts
Bee Keeper
  • Wedding: September 2010

I worked at sears for a whole 3 months before I quit…first and last time I have ever done that! But they treat everyone like crap.

I suggest if you know the store you got if from call the direct number and ask for human resources-those are the people that can get you where you need to be. If they can’t do it on the phone, go in person!

Sorry for all the trouble you’re dealing with!

Post # 6
521 posts
Busy bee
  • Wedding: December 1969

I worked for Sears for a whole summer..part time with full time hours. I hate every freaking min I was there.

They treat you like dirt. Like you are lower than dirt. They treat their managers like dirt…and don’t pay them well.

That was two years ago. I will not even walk into a store and I am now boycotting Kmart because they merged together last year.

But, if I remember right: go talk to the salesperson that sold it to you. They work on commision only so if you get mad and return it, they lose their paycheck! They will get you the correct number or information to fix it. If not, talk to HR, they were the nicest people in all of sears while I worked there…and set you on the right track.

You can usually get compensation by talking to the manager of the CSSR people you are speaking with. CSSR can only do so much and I will promise you, all of them probably dislike their jobs. Be nice. Be polite. Be understanding–it’s not that person fault and I will tell you from experience, cuz I used to work at a call center. Usually, the nicer you are…the more they are willing to look up and research what can be done. It’s horrible, I know, but we’re all humans. And, if people choose to treat someone like crap…they will probably get it dished back even if it’s your job to help. (not to say you are doing this….just for general information)

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