- 7 years ago
- Wedding: June 2011
I recently bought a dress for one of my bridesmaids from Dressale.com. When the dress arrived it was the wrong color (black, not blue), the hems were uneven (the sides were longer than the front and back and none were the same length), the skirt was way too short (mid thigh instead of knee length), and the straps were so short she could not move her arms.
This is a clear case of a defective product. However, they have refused to refund the $120 I spent. They have only offered a $20 refund and $20 discount on future orders.
This has been possibly the worst customer service experience ever. When I emailed their customer service and asked how to return the dress and get a refund, I was given the complete runaround. First, they insisted that I take pictures and measurements of the dress so they could share them with their manufacturer so the manufacturer could decide if there was a problem. Then they told me that I should take it to a local tailor to have it altered and they would reimburse me. Multiple emails later I still couldn’t convince them that the wrong color could not be fixed or that made the dress unwearable. Plus each time you email it goes to a general email box so I had to repeat the problem over and over again to at least 6 or 7 different people.
This company refuses to take responsibility for the quality of their products or the satisfaction of their customers. In the last email they have sent to me, they told me that they could only refund me $20 because they could not bear the burden of lossing money on the dress. Apparently it is fine if I lose $100 on the defective dress.
In addition to the difficulty I had, both my sister and my other bridesmaid have had bad experiences ordering the same dress. My sister’s dress was delayed so many times, she finally just cancelled the order. She told them the event was 5/10 and they asked if they could deliver the dress on 5/30. My bridesmaid did receive her dress after 1 delay and it was also terrible quality and ill fitting. She described it as “Judy Jetson meets Little Bo Peep” which is not the look I was going for in a bridesmaid’s dress. Again the straps were so short that she could not move her arms.
I would strongly recommend that people do not buy from this company. They do not care about the quality of the products they sell or their customers.