- 7 years ago
- Wedding: April 2012
I just need to warn every bride out there who is trying to do their own invitations, or buying nice paper in general.
PLEASE DON’T BUY FROM PAPERMOJO.COM!!!!!!
I have experience nothing but two-faced customer service from them. Every inconvenience I have encountered from purchasing from their website, they respond nicely that it is my fault, and I have to pay for my fault. Stressed-out brides don’t need any of that! It took a whole lot of self-composure for me not to yell and cuss at this “Megan.”
So to prove that I am not only a bridezilla being mad at everyone, this is what happened:
I ordered some decorative paper that I fell in love with on their website. My brother was going to visit some relatives out of the country, so I had a deadline to get the invitations done, so I can skip the international postage for those invitations. I specifically ordered under what was specified as “In stock” because their backordered delivery time was 2-4 weeks, and I needed them ASAP!
A week later, with still no confirmation of shipping, I try repeatedly to call their office to follow up on my order. Phones go straight to voicemail. Finally decided to contact them via twitter. Took them 3 DAYS! to respond.
After some correspondence on the status of my order, it basically became clear to me that their website has a flaw in their order tracking system. But staff refused to account for this flaw, basically saying it is NOT their fault, and that if I want my paper quicker, I need to pay additional $50 for shipping. So NO THANK YOU to that.
Fast forward to 3 weeks later, I realize that they charged me an extra $30. Speaking to “Megan,” we figure out that it is a miscommunication on the changes to the order. “Megan” then tells me that I can return the additional paper that I meant to cancel, but they will not cover the shipping for the return. And VERY NICELY and repeatedly tells me that it is not her fault and that I should’ve been more clear with my email.
So please, I urge you all, please AVOID this CONDESCENDING customer service and go with someone else. Brides don’t need that extra pimple or wrinkle on their wedding day!