posted 7 years ago in Paper
Post # 3
1 posts

 I am indeed very sorry you had a bad experience with us.

We are making continuing efforts to distinguish our instock papers from our special order papers. We recently added more filters to our website to allow you to only see those styles available right now. We always send a second email confirming any special order styles but I understand that sometimes spam filters get in the way of receiving these emails.  I am unfortunately not aware of the flaw you are referring to in our order tracking system. Did you receive an error when looking up the status of your order?

We are a very small company and are unfortunately not able to offer 24 hr customer service but do respond to any phone message left or emails as soon as possible. We unfortunately did not receive any voicemail message form you to respond to. Our business hours are M-F 9am-5pm EST

I unfortunately only have the email from you requesting additional sheets to be added to your order which is why there was an additional $30 charge. I do not have any email from you requesting to cancel part of your order but you are of course welcome to return any unused paper.


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