(Closed) Don't like my ring… Can't exchange or return

posted 5 years ago in Rings
Post # 2
836 posts
Busy bee

katiejane10:  can I ask what it is about it that you don’t like? It would be more helpful if we understood why you don’t like it. Is it just it your taste? Did you have something else very specific in mind and didn’t get?

Post # 3
1260 posts
Bumble bee
  • Wedding: October 2014

Try and sell it to recoup some loss? Would the jeweler take it as a partial trade in for another ring? I wouldn’t settle and just learn to “like” it if it was me. 

Post # 4
61 posts
Worker bee
  • Wedding: August 2016

katiejane10:  hi, would you mind posting a pic of the ring?? maybe we could give you some suggestions on what u could do to enhance it or maybe suggest some bands that would make it look better….

Post # 5
10573 posts
Sugar Beekeeper
  • Wedding: December 2013

katiejane10:  it’s seems your only option would be to sell it. Diamondbistro.com is a great place to sell jewelry, but you will have to understand that now your ring is considered used and that you will be lucky to sell it for half of what you paid. So sorry your going through this, your jewelry should allow you to exchange it, that’s not cool.

Post # 6
5159 posts
Bee Keeper
  • Wedding: January 2010

Do they have a standard exchange policy?

Did they tell you at time of ordering the second ring it would be non-returnable/non-exchangeable?

If yes to the first, and no to the second, I would be telling them to stand by their exchange policy. Their problem if they have “two of the same ring” in stock if they did not express that it was non-returnable if they had to order a new size.

Are they a chain – is there a head office you can call?


ETA: If you like the stone (just not the setting), and really ARE stuck with the ring, my advice would be to save up to reset it in another setting (for an anniversary, etc). It would not make sense to sell the ring and stone at the hit you would take in the second-hand market if you like the stone. You really would be lucky to get half of what you paid. Once you have saved up, then you can reset the stone and try and sell the setting secondhand or reset it with a more affordable gemstone and keep it. 

In the meantime, you can make a ring you “like but don’t love” look pretty awesome with a wedding band(s), enhancers, etc.

  • This reply was modified 4 years, 6 months ago by  .
  • This reply was modified 4 years, 6 months ago by  .
Post # 9
3035 posts
Sugar bee
  • Wedding: May 2015 - Walnut Hill Bed & Breakfast

Well, double the size would also mean double the cost. Is it just the center stone that you’re unhappy with? Maybe they could trade out the stone-only. Or go to a jewler that will sell loose stones and could swap them. 

If they wont give you much for the stone trade-in, you could always save it to be put in a necklace.

Post # 10
2573 posts
Sugar bee

katiejane10:  Could you put a new head on that ring that would hold a bigger stone. I hate to say it buy usually when someone purchase a ring it is indicative of what they can afford. A large stone means more $$ and maybe he can’t afford it?

Post # 11
836 posts
Busy bee

katiejane10:  if you are interested in a larger stone but don’t have the finances, maybe you could look into precious gems or colored stones? There are many to choose from that are very sturdy and can usually be half the cost of a diamond. Also, diamonds don’t hold value so a large diamonds purchase is not the best idea if you’re looking to upgrade. 

Post # 12
1746 posts
Bumble bee

I’m guessing the store is saying that since it was a ‘special’ order that they don’t take returns.  IF that is the case it seems kind of obsessively adherent to that type of policy, but unless it’s a chain and you can appeal to a higher corporate entity I suspect their policy may stand.

Does the store have an upgrade policy?  Since finances are an issue, it would not make sense to try and sell it, take that hit on the price, then turn around and spend even more on a new ring.

I get that you want to LOVE your ring, and you shold plan to make that happen, but maybe liking it is good enough for now depending on your finances. If you hated it then it may make sense to skimp somewhere else (maybe even cut a wedding expense) to do something now.  But if you cannot return it, and cannot take advantage of a store upgrade, then I think what makes the most sense … since you do LIKE it – is to delay gratification and keep this one while planning for an upgraded size/stone at some future milestone:  1st. 5th, 10th anniversary; birth of a chid etc.   

Post # 13
834 posts
Busy bee
  • Wedding: April 2015 - Family Farm

katiejane10:  Sorry. I was with you until you said it was the size.

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