(Closed) Dont use silks are forever.com (RANT/VENT)

posted 6 years ago in Decor
Post # 4
Member
388 posts
Helper bee
  • Wedding: May 2012

I was thinking of using them too… then I looked at their prices for shipping.  I found a wonderful lady on Etsy who could buy almost the exact same stuff and ship it to me for reasonable prices.  Definitely check around on the web for individual flower arrangers selling silks before using Silks are Forever!!!!

Post # 5
Member
1 posts
Wannabee

Greetings from Silks Are Forever! I wanted to thank you and everyone here for their continued business and loyalty.

I also wanted to apologize for your recent purchase that you were unhappy with. We strive for 100% customer satisfaction and would have been happy to resolve this situation if you had contacted us directly.

I’m sorry you feel our return policy is a joke but after much debate we still believe it is completely fair and honestly identical to all our competitors. Returns are happily accepted and to our knowledge every online flower reseller does not return any shipping fees.

I also agree that the shipping fees are high to some areas but this is due to UPS and their fees, not us. Our website calculates exact shipping fees from the weight of the item(s) using UPS from our warehouse to your shipping address. Most items ship from our California location so shipping will be a little higher for customers on the East Coast. We ship thousands of packages so we get a better discount from UPS, which we also pass the savings on to you.

Our website isn’t perfect, though, and we do have numerous other smaller locations that our website doesn’t calculate shipping fees accurately 100% of the time.  Out of 15,000 items maybe 500 items come from these smaller locations. I know your item came from one of these smaller locations because we usually use USPS Priority at their locations. Our California location we only use UPS or FedEx.

I’d be happy to go back and take a look at your order and making this right for you. Please use our contact page to contact me, or you can get in touch with me directly at [email protected] or 609-613-7693.

Questions and concerns are always welcomed. That’s why we’re here.

 

Sorry for the inconveneince,

Stephan Jupillat

Owner of Silks Are Forever

http://www.silksareforever.com

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