Post # 1
On the weekend my FI and i stumbled across our dream reception venue.. FINALLY!! We have been looking and looking for so long and we are so excited and really want to book in a date and get the ball rolling!! EXCEPT…. the wedding co-ordinator at the venue is sooo annoying!!
FI and i were not actually looking for a venue when we found it and therefore we hadnt booked an appointment to veiw the room but when we asked the lady behind the front desk (who we found out later is the day-of co-ordinator) she was so friendly and helpful and insisted we “come have a look!!” as the wedding co-ordinator was in an appointment at that time.. We only went along as this women was so helpful and insisted we come through.. we were so happy with what we saw.. the customer serivce.. her knowledge and just over all attitude.. she was great, howvever after showing us everything she exclaims that the wedding co-ordinator is free now and she will come go over prices, dates and example of menus etc
Wedding co-ordinator comes over, hardly introduces herself and hands me a sheet of paper that was filled out with all our information (info we had given the first lady she had remembered and passed on) and she asked me how many were in our bridal party (13 incl FI and I) and she said “oh well that could be a problem! our bridal tables will only sit 10 ppl” (FI and i dont want a specific bridal table anyway).
After handing us a sheet of paper with a brief on the packages and what they include i asked her some questions like, ….Are we able to modify the menu or is it set?, her response “i dont know ill ask the chef”… is there internet service so we can skype family O/S? her answer “dont know i guess so” …how much is it to book the roof top resurant for canapes/cocktails before the reception “a lot because we have to close the resturant to the public.. you should just go down stairs on the grass” and finally.. i asked what dates she still has open.. “not sure, i know friday the 13th is still available”!!!WTF!!!
Just so you know the venue is quite a well known venue and certainly not cheap and whenever ive told someone the place we are wanting to book the response is “wow that place is amazing!!”
in the end we were there for quite a while so it wasnt like she was trying to brush us off for another appointment and when leaving she tells us that she will email me all the answers to my questions… but its been nearly a week and ive heard nothing and im getting more and more frustraited… ive emailed her.. no reply.. its just pissing me off and im not sure what to do..??!!
Post # 3
The Inside of the reception room..
Post # 4
That is SO pretty. Is there any way you can contact the management and explain your reservations with her? See if they have anyone else? It’s worth a shot. If not I wouldn’t go with that venue.
Post # 5
She sounds like she will cause you a lot of hassles and stress the leading up to the day but if its the perfect venue, I would probably still go with it because no one can ruin a perfect venue ; )
Post # 6
Wow, that place looks amazing. I would try to contact the owner/supervisor and tell them you really would like to book if you’re able to work with a different staff member… see what they say! Even the woman at the front desk sounded more competent, see if you can get her!
Post # 7
Is it possible she’s new? If so, she won’t be new any more by the time the wedding rolls around.
Post # 8
Ignoring emails and not being able to answer my questions are deal beakers for me. IMO, that is the LEAST she should do! I’m having the same issue with THE venue for us, and I’m about to start submitting requests for proposals to our other choices.
it’s like… I’m asking you to let me give you/your resort money. Is that not appreciated anymore?!
Post # 9
@kayjay612: I think you should cut her some slack. You dropped in without an appointment. Another less senior staffer told you it wouldn’t be a problem when it probably wasn’t her decision to make and the co-ordinator was probably unprepared for the meeting since it wasn’t scheduled. She was probably pissed off with the other staffer and unfortunately let that annoyance creep into your meeting.
She probably didn’t want to tell you dates because well she needed to check and didn’t want to say a date without knowing for sure that it was available. She may have also given first selection on a few dates to the couple before you that did have an appoinment.
Post # 10
@EffieTrinket: i have a feeling she must of been new.. it was as though she wasnt confident in answering my questions.. still she could of handled it a little better in my opinion.. new or not! lol
Post # 11
Ugh, I can understand how you’d be disappointed. I would give her another shot though. How about dropping her a follow-up call asking if she has any more information and if you can make a formal appointment?
Post # 12
You may have just caught her on a bad day, BUT…
Not following through, not answering emails… That is bad news.
Contact her boss and find out some information -like a reference check- on her (E.g., how long has she worked there, how many weddings has she done with them, etc.). After all, you are interviewing her for a job. That may ease your worries, or at least help make the decision clearer.
Then email her for the information you need, if you still are considering booking, and CC that same boss/owner on the email. Be sure to state in that email you are wanting to book, but can’t until the questions are answered. The CC’ing the boss usually works like charm.
Post # 13
Itll be a hassle to organize things with her it seems, but maybe she’ll get better. And once it’s all set, hopefully you wont have to deal with her too much til the big day
Post # 14
My sister just faced this problem with her wedding. The people there were so unreliable all the way through and got a lot of things wrong. They found it very stressful and I know my BIL was dealing with them for over an hour on the day trying to get everything they had forgotten right. However they still say having that venue was worth it for them.
If you have an unreliable venue coordinator, I HIGHLY recommend having an on-the-day coordinator or assigned close friend who knows exactly what you want and can go and kick ass so you’re not bothered with their inevitable errors and small issues. If they are bad now, they will probably continue to make mistakes and that is not what you want to be dealing with on your wedding day. You can definitely make it work, but make sure you have help.
Post # 15
@kayjay612: I’d let mgmt know that I was very displeased with the service you received and you’re willing to pay your money but not for her services. Don’t miss out on your dream location because of her. Now if mgmt backs her up, then there’s something else better in store for you.
Post # 16
@kayjay612: Do some research on Wedding Wire or Yelp. See if other brides have had a problem.