Post # 1
After months of shopping, I found a dress I loved – Casablanca 1918. I ordered it custom length (so the scalloped hem would stay intact) and an extended train (getting married in an old cathedral) and I was so excited about it!
I went last week for my first fitting, and it’s awful. The length is completely wrong – they just screwed it up and now they will have to hem it by about 4 inches. The seamstress and her assistant both told me there was no way to hem it without affecting the intricate lacework pattern (which seems obvious, which is why I paid extra for the custom length). Also, the bodice is WAY too big, but the seamstress (at one of the biggest bridal shops in NYC — RK Bridal — it’s not like this is new to them) told me they can’t adjust it below the natural waist because there’s no seam. She pinned it to show me what it would look like, and it looked TERRIBLE. I looked 15 lbs heavier (probably because there was an inch of air between my stomach and the dress. She tried to tell me that was how it was supposed to look.
Around the time I started crying and insisting that none of this was consistent with what they’d told me when I’d ordered the dress (which, of course, had been a larger size clipped to look figure-flattering), the manager came over and said everything was fine and they could fix it all in alterations. She says this while the seamstress is shaking her head.
Here’s the problem: it took me a long time to find the right dress, and then the dress was late to arrive. Now, my alterations aren’t scheduled to be done until two weeks ahead of my May 7 wedding. If the manager is telling the truth, I could still have my dress. If she’s lying, I’ll be totally screwed.
How can I figure out whether it’s the manager or the seamstress that’s telling the truth? I found another dress at a used dress shop that is quite pretty, but I have to buy it pretty quickly or risk someone else snapping it up. At the same time, dresses are EXPENSIVE! I don’t really want to own TWO.
Post # 3
That is awful, and I really hope they are compensating you for their mistake. I would demand the money back that I paid for the custom length since you did not get what you ordered. I would probably be prepared for the alterations to be done but to not be what you are expecting. Have you considered buying a used dress? Good luck!
Post # 4
I’m sorry you have to deal with this. I would also demand the money back for the custom length, or in the least, the promise of a contingency plan if they can’t get your dress to look the way you imagined it to be!
Post # 5
OP here – my bigger concern is the bodice of the dress, which 2 of the 3 women at the store said they couldn’t alter to fit me (something about the lace and there not being a seam). The hem is at least on the floor, so it’s less noticeable if it’s ugly.
It’s hard to feel beautiful when the bodice of the dress is 4 sizes too big! (They made me order a 10; yesterday, i tried on a 6 at a used dress shop — it fit great but still needs to come in a bit at my hips.)
Could it be true that the bodice really can’t be altered? It seems logical that they’d need a seam in order to make the alteration, and the only seam to be found is at the zipper.
Post # 6
I would be on the phone with the maker and see if they can rush you a dress, they are the ones that screwed it up they are the ones that should fix it. Have you tried to contact them directly?
Post # 7
I agree with tskjewelry. If that route doesn’t work for some crazy reason…:
My gut is telling me you need to trust the seamstress on this one. The manager is probably trying to save face because she only came over when you were crying. Meanwhile, the seamstress is the craftsperson here. The seamstress knows the hard facts and reality of the material, etc. because this is what she sees day in and day out. Can you get a second opinion from another seamstress, just to be sure? Or can you at least ask the manager what, exactly, point by point, makes her so sure they can fix it in alterations? If the manager’s reasons don’t correlate to reality, and the seamstress still disagrees, I say get another dress as back-up.
Post # 8
I can’t believe it!!!!! They should provide a discount for you. Two dresses are expensive but they should offer a second dress for you. You did nothing wrong.