Post # 1
I have had quiet a few problems plannung my wedding and now started to get a bit worried!
I am a very organised bride and have been planning for almost 2 years to make sure everything is in line and perfect so I dont have to stress. Which has proven not to have helped at all!
I ordered my wedding dress in February this year for my wedding in April next hoping I would have it before the busy season in case of alterations etc. the bridal store advised me my dress would take 10 months indicating this month it will be ready. I called them today hoping to have a better ETA and they advised it now wont be ready till late January! thats almost a whole year to make my dress as I don’t believe they have even started yet.
What should I do?! I don’t want any mistakes as I had my bridesmaids dresses custom made elsewhere and have had nothing but mistakes which they won’t take responsibility for. I can’t have my dress wrong aswell.
This topic was modified 3 years, 10 months ago by ashleeee0904.
Post # 2
Did they commit to the delivery month in writing? If so, they need to honor their contract.
Post # 4
Yes on my written up order they said November 2014. When I tried to ask them why it will take longer they said I custom designed it and that is more effort, then quickly got me off the phone. I want a proper answer and date to when it will be ready but im afraid to push them
Post # 5
ashleeee0904: If it’s in writing I’d take it in to the store and actually talk to them, they can’t quite get rid of you so quickly on the phone!
Post # 6
I’m not aware of the AU law on the matter, but in the US that would not fly unless there was a clause that stated the delivery date is an estimate or if they honestly put in a good faith effort to get it ready as close to the promised date as possible.
Can you try to work it out with them, and if they cannot cooperate you dispute the dress on your cc? I’d be concerned about whether you will have ample time to get alterations done with the new date – or if they will even meet that one.
Post # 7
Who is the designer? I have worked in bridal for three years and never heard of a 10 month wait time, even on say yes to the dress its usually only 8 months and they carry couture designers. Standard time is 5-6 months, sounds fishy to me.
Post # 8
It’s very fishy. I’d be bothering them non-stop until this is resolved. You have every right to pester thiem. You are the customer; you paid money for something which they agreed to deliver this month, and now they’re going back on that. Go into the store with your contract, demand to speak to the manager, the manager’s boss, whatever it takes. You are 100% justified in your complaints, and they know that, so eventually you’ll get a response.
Post # 9
thank you all so much :)<br />I have emailed them so I have everything in writing, if I get no response I will be going into store on Saturday to talk to them in person and try and get this resolved!