Post # 1
Ok, so in my hunt for the perfect dress I went to 13 bridal shops, finally stumbling upon what seemed to be a great shop. I found a dress that I really liked, but it had sleeves, and I wanted strapless, after folding, tucking, and clamping the dress the showed me how they could make it strapless. I was SO happy, I bought it right then and there, well yesterday I went in for my second fitting appointment, and I was furious. Not only had they not touched a single part of my dress, it was filthy. When I asked they said that they had let another bride to be try on my gown because they didn’t have another in stock… she got BRIGHT RED lipstick all down the front of my dress. Then when I asked why my dress didn’t have any alterations done on it yet they said and I quote… “We just don’t want to dedicate that much time to one dress. it’s too big a project.” Had I known they would refuse to alter my dress I would have found another dress shop and another dress. They refuse to do anything about the lipstick, and they won’t return my alterations payment, even though I now have to find another place to do the alterations. When I got upset with them they told me that I was being “unlady-like” and that I needed to stop causing a scene. I was so amd that they would have the nerve to tell me to calm down after charging me $250 for alterations that were never done to my gown. So now I’m out the $1250 ish for the dress and the alterations fee… what would you all do if this happened to you?
Post # 3
You know how some things brides get mad about are silly?
This is NOT one of those things. I would be furious, and I’d expect ALL of my money back.
They can have the lipstick dress. If you bought the dress, then no one else should be allowed to touch it. They went very wrong there.
Get your money back and run the other way; this dress is not your dress.
Post # 4
that’s awful!!! i’m so sorry for you! i’d be absolutely fuming too! and the cheek of telling you not to cause a scene!!!
Post # 5
I agree with everyone else right now! They shouldn’t have allowed anyone else to TOUCH your dress after you purchased it. And to refuse to alter it because it’s too time consuming? What kind of bridal shop is that?! See, I’m petty like that…and I would fight for my money back, and then post on every bridal blog known to mankind that it’s the worst shop ever because of your story. 🙂
Post # 6
This is absolutely ridiculous! If they won’t give you your money back, I would take them to small claims court. You can also threaten to report them to the better business bureau in your area, which might make them cough up the money. They are clearly in the wrong here – that’s just plain horrible business! Good luck finding a new dress!
Post # 7
I agree with taking them to small claims court and filing a complaint with the BBB. Did you pay with a credit card? I’d try disputing the charge as well. So sorry you are having to deal with this!
Post # 8
wow, that’s bad, I would have totally caused a sceen. I pay for it, its yours, you are their CLIENT! One of my friends purchased a dress, had her last fitting, but only collected the dress one week before her wedding (they stored it for her). The week of her wedding she tries the dress on in her hometown where the wedding was and the dress does not fit like it did the week before and it is dirty. The only conclusion she could make is that thye actually hired HER dress out the weekend before and she had to pay a lot of money and go through a lot of stress to get it fixed. She proceded to tell this place that she would go to the papers and do whatever to ensure that brides know about their dishonety. They ended up refunding her in full. I think you should threatenthem, I realllly do!
Post # 9
I’d threaten them with small claims court. Usually the threat is good enough to get them to hustle.
Post # 10
Contact the better business bureau!
Post # 12
when you pay for something, you expect that the service you paid for will be delivered as promised. so you have every right to blow your top because they have receive an extra $250 for something they did not do and have no plans of doing. better to report this to the proper authorities – and yes, a threat often works well enough for them to either refund the payment or make the alterations. but if it were me, I would demand for a full refund of the gown and go somewhere else. that will spare you more stress this situation will likely give.
Post # 13
Did you pay by credit card?? Call the credit card and put a dispute on the charge. If the goods were not delivered as promised, then the transaction is not complete.
Post # 14
they def can’t get away with this.
Post # 15
Contact BBB and leave reviews on every website you can find their name associate to. Yelp is usually a good start. Document everything in written, take pictures of the dress. This is definitely not acceptable! If they don’t have a sample, let them purchase one, the dress you purchased is YOURS!
Post # 16
You could also report them to the Better Business Bureau.