(Closed) Dress Disaster! I spent all day crying (long)

posted 8 years ago in Dress
Post # 32
204 posts
Helper bee
  • Wedding: March 2013

@Murphymcnasty:  I am really sorry to hear that this is happening to you.  If you do end up getting the dress without the extra length, I suggest adding a whole panel of lace or sheer fabric on top of the skirt, but connected underneath the split layer so that it looks like it was made like that in the first place.  Possibly try a couple of very sheer layers (that match the dress fabric) and edge them in the lace the split layer is edged with.  It would look more finished and deliberate (design-wise) than something showing from underneath.  To completely make it look finished, I suggest that the added layer bottom have a slight curve to the hem like the split layer.

These alterations should be very easy to make, and DB should be able to at least get you the fabric and the lace you need to make it happen.  I would think that a solid seamstress could do the entire job in a day or two worth of work at most, so 3 months should be plenty of time to fix the dress.

All that being said, DB really should take care of everything for you.  And if you can’t handle confrontation in person, start making phone calls up the customer service chain first thing in the morning.  When someone tries to brush you off, ask for their supervisor, then their supervisor, etc. until someone listens to you.  Don’t let them steamroll you.  You’ve done your crying..now turn your frustrations into relentless focus –they have to fix this.  That is only right and fair.

Post # 33
71 posts
Worker bee
  • Wedding: September 2012

I hate DB Grrrr….I agree with everyone else, DB needs to fix this and fast. You shouldn’t have to pay a single penny for alterations or anything else that needs to be done. THey should throw in a veil too. As stated from another bee, i would also take someone with me who doesn’t mind “throwing a little fit” to ensure what you are saying is being heard. I’m so sorry to hear this happen. Keep us posted.

Post # 35
989 posts
Busy bee
  • Wedding: June 2013

Thier fault they need to make it work or give you a free dress.

Post # 38
387 posts
Helper bee
  • Wedding: August 2012

@Murphymcnasty:  What horrible service! Even though I would have been hysterically crying, I would have demanded they fix it (although not so sure I would trust them a third time!!)

Wow all these bees helping you is soooo kind! Wish I could, but I live in Australia and have never heard of this place!

Post # 39
78 posts
Worker bee
  • Wedding: September 2012

How much too small is it? Could you possibly lose some weight? At this point, that might be your best option.

Post # 40
2104 posts
Buzzing bee
  • Wedding: November 1999

Oh man, that’s so horrible!!  =o(  I can only imagine how you must feel about all of this.  If you can find a larger one for sale somewhere, it should be pretty easy to have it altered down.  I take it they can’t let out the last one you tried on to make it fit?  Some manufacturers leave quite a bit of extra fabric in the seams, but I don’t know about DB’s dresses.  Good luck with everything!!

Post # 41
209 posts
Helper bee
  • Wedding: November 2012

It sounds like your best option is to use the “slightly” too small but corrrect length dress and have them alter it to the right size.. they should be able to make it fit one size bigger no problem- and or free due to the hassle.

Post # 42
911 posts
Busy bee
  • Wedding: September 2012

The general rule is 2 sizes up from your street size, not down! I have no clue why anyone would tell you otherwise, sorry :(. On the upside I am 5’9 and didn’t need any extra length, maybe when you find tHe correct size it will be long enough for flats.

Post # 43
23591 posts
Honey Beekeeper
  • Wedding: September 2011

Everyone seems to have this covered, but I just wanted to stop by and give you a big HUG! 🙁 Sorry you have to be going through this!

Post # 44
11231 posts
Sugar Beekeeper
  • Wedding: August 2013

View original reply
@Miss Sardine:  EXACTLY. WHY the hell did the consultant, based on your measurements, order you a dress that was two sizes SMALLER?! The store needs to rectify their TWO mistakes. It’s ridiculous that they messed up the first time, but to mess up AGAIN? No, they need to fix it, order you the dress in the correct size and length and get it to you in a rush. I agree with a pp that you need to take someone with you who can be firm and get them to do this. 

Post # 45
1562 posts
Bumble bee
  • Wedding: November 2011

(((HUGS)))  Hoping you get a good resolution….. there were some great ideas on here just in case – and maybe flats will work?

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