(Closed) dress is literally falling apart! What should I do?

posted 7 years ago in Bridesmaids
  • poll: What would you do?

    Demand they send you a new dress and it arrive in 2 weeks or less (alterations)

    Get the dress repaired on my own and have them pay for the repairs

    Send the dress to them to repair after having it hemed (wont get to try on until the day b4 wedding)

    Request a full refund for the price of the dress and me fix it myself

    contact the actual designer with a formal complaint

  • Post # 3
    853 posts
    Busy bee
    • Wedding: June 2012

    They should refund you the amount it will take to replace the zipper. I’d still leave a mid-range review on Yelp about the place so people know that they may be taking a risk with ordering from them with wonky sizes.

    Post # 4
    2639 posts
    Sugar bee
    • Wedding: April 2014 - Italian Villa

    I hate when zippers do that! I have had that issue before with a few dresses with side-zippers. I think it may be a design flaw and/or installation flaw of “invisible” zippers. 

    I agree that they should be willing to either:

    A) replace the zipper for you themselves

    B) pay/refund for the zipper to be replaced in your area

    Sorry you are having such a bad time with this dress and this shop!

    Post # 5
    520 posts
    Busy bee
    • Wedding: June 2014 - Italiano\'s Humble

    If there was deodarant(assuming that’s what it is), on the armpit, that dress wasn’t ordered. They were all like “hey we have a sample CLOSE to that size, let’s do that!”

    I’d be super pissed, and I think as a bride I’d be upset as well.

    I think at this point, you’re gonna have to have it fixed, and send them the bill. Do you happen to have any emails or sales slips that denote what they fixed? Or a list of the complaints that you had?

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