Post # 1
I have a bridesmaid dress that has been nothing but problems. the bride wanted all BMs to order the dress from the same place. I am over 300 miles away from the bride, the dress was orderd from her town. so, it was shipped to me.
#1. I ordered a size based on my measurements. the dress came in 2 months later, I was 10lbs lighter and the dress was still too tight! couldnt zip all the way comfortably
#2. when I got the dress there were issues with the dress. a tear in the strap, the hook and eye was broken and there was white stuff on the arm pit (deoderant?).
When I went down for the bridal shower, I took the dress and they fixed the issues no cost
#3. finally lost another 10lbs and the dress fits. however, I realized that it was never that is was really too small, the zipper is weird. it has problems zipping past the part at the bust where the fabric changes (side zipper). I was trying it on today and had DH zip it up for me. The zipper wouldnt zip back down. it got stuck in the same spot that it got caught zipping up. however, it was seriously stuck. i had to end up squirming out of the dress half zipped which was close to impossible. I thought i was going to have to cut myself out of the dress! the zipper is completely broken. no fixing it. it will need to be replaced.
I called them today to tell them whats going on. she said her manager wasnt in and they would call me back tomorrow.
Here is my question. what should I demand?
The wedding is in 3 weeks, I cannot take it there to be repaired. its a 6 hour drive, 12 total, there and back. plus, I also need for it to be hemmed and the straps shortened so I cannot mail it there because I have other work that needs to be done.
Post # 3
They should refund you the amount it will take to replace the zipper. I’d still leave a mid-range review on Yelp about the place so people know that they may be taking a risk with ordering from them with wonky sizes.
Post # 4
- Wedding: April 2014 - Italian Villa
I hate when zippers do that! I have had that issue before with a few dresses with side-zippers. I think it may be a design flaw and/or installation flaw of “invisible” zippers.
I agree that they should be willing to either:
A) replace the zipper for you themselves
B) pay/refund for the zipper to be replaced in your area
Sorry you are having such a bad time with this dress and this shop!
Post # 5
- Wedding: June 2014 - Italiano\'s Humble
If there was deodarant(assuming that’s what it is), on the armpit, that dress wasn’t ordered. They were all like “hey we have a sample CLOSE to that size, let’s do that!”
I’d be super pissed, and I think as a bride I’d be upset as well.
I think at this point, you’re gonna have to have it fixed, and send them the bill. Do you happen to have any emails or sales slips that denote what they fixed? Or a list of the complaints that you had?
Post # 6
I think it was a sample or a dress that someone returned or something. but, they insisted thats not possible. the dress came straight from the designer they said. “they dont have samples this size!” really lady? anyway. i know the deoderant isnt from me. i dont wear deoderant so it wasnt from me. I emailed the bride but she doesnt seem upset. idk. she might be a little annoyed with it at this point, she has a lot going on and probably doesnt want to worry about my stupid dress. I have email chains and pictures documenting the issues that I sent them and they fixed. I am still convinced that I paid $250 for a used dress…….plus alterations. makes me sick really