- 8 years ago
- Wedding: December 2010
So here’s the deal. I bought my dress from a very well known place in CT. They told me that my dress would be at the shop in August. Then September and finally showed up in October. (Getting married in December) I didnt’ really stress it.
I scheduled my first fitting for 8 weeks out from my wedding date. They called and cancelled: “Issues in the shop”. I rescheduled for the weekend after that and they cancelled again by leaving me a voicemail and when I called back just kept getting the answering machine. Now this is a huge giant place! So I then take a day off of work and schedule another fitting. 6 weeks out from my wedding. Guess what? I get a phone call from a woman who is crying. She told me that she was the only seamstress on that night and her daughter got into a car accident. OK – yes I understand that something horrible has happened to this woman, but that’s not really my problem, and I couldn’t believe how unprofessional this place was to have a crying seamstress call me to cancel my appointment. I asked to speak to the manager. The manager then tells me that I have no heart and that they won’t fit my dress.
I swear I never yelled or became bridezilla. I only asked why would she call me and when can this be rectified. I ended up telling the manage I would call back I was just so upset. The next day the Owner I believe calls me to apologize. Tells me that she had heard what happened and asked if I could come in the following morning. I agree. THEY CANCELLED AGAIN!!!!! Manager called this time. I asked for my dress and the storage fee to be refunded which they agreed.
I get there to pick it up. They put me in a little room. I hadn’t ever put the dress on yet. She un-zips the bag and IT’S NOT MY DRESS!!!! No where even close. I just sat there in silence. The bridal chick looks at me and my eyes started to well up. I told her that this was not my dress. She didn’t believe me. So she went and pulled up a picture on-line of what the dress was suppose to look like. Claiming the name I had and the name on the dress bag were the same. She came out of the office and explained that I was right. Well duh. They started to panic and after 35 minutes found my dress mislabeled. Phew!!!!
I ended up finding this amazing little seamstress who did the alterations for $200 (dress shops estimate was $450). I’m happy to say that I love my dress and am thankful that this is all over!