- 5 years ago
- Wedding: February 2014
First, i apologize on behalf of my phone for the poor punctuation, spelling , etc.
NEXT: Just an bit of advice for anyone who runs into dress regret, AND is adamant of purchasing a new gown. If you bought from an absolute NO REFUND/NO RETURN store, you probably feel that you have very little recourse. When i bought my current dress (that I now regret), I’d been to 6+ different stores prior. My rep gave me all dresses that I specifically asked NOT to try, and acted really annoyed when I asked her to pull more. She basically refused to pull anymore, telling me it was the best so far and that I would “confuse myself”. She urged me that if I didn’t order that day, I wouldn’t have my dress in time. So, I stupidly agreed that I was tired of looking and that it was “good enough”. I tried to cancel my order a couple days later, when I was thinking more clearly, and was told I couldn’t. So, I just hoped for the best. Unfortunately, I picked it up and cried…. Not tears of joy. And, not because it wasn’t pretty, but because it wasn’t “me” (and was TOO big!). Well, needleas to say, this store pretty much has the WORST ratings online due to their unwillingness to work with brides on exchanges or refunds. Like terrible stories of dresses coming in torn, wrong color, etc and the stores not making it right. I mean, you basically prepay and sign a waiver, as you do at many other places. However, where there’s a will, there’s a way! I figured even if i do end up with my current (and very flattering/beautiful) dress, I will always regret not looking one last time just to make sure it was “the one”. However, I also cringed at the thought of buying a another new one. So, i figured i might try my hand at their strict “no exchange policy”, before settling or shelling out more money.
I knew there’s a chain of command, so I bypassed some of the not-so-sweet store employees and emailed (a very thorough email outlining my experience) general corporate and one of the head honchos that I was able to get the name/email addy of. I didn’t hear back from either one for a few days. However, I don’t have much time at this point. So, I did some online research and found the one the head honcho on a social media site. He unknowingly accepted my request, and I subsequently introduced myself and kindly asked him to refer to my previously sent email. He called me from his personal cell within an hour. He said out of his many stores, I am the ONLY person to have ever tracked him down outside of AA, and that I must be very determined. I let him know I’m pretty persistent when I need to be. He immediately assured me that I could come back to find MY new dress ASAP, and that he will personally special order it to make sure I received it in time… And would physically get it to me himself to avoid letting me down, if he has to. So, needless to say, my appt is tomorrow and I ecstatic at my second chance! He even went to far to let me know that even if it comes close to my date, that his seamstress will work around the clock to make sure it fits perfectly, if necessary. Now, I have my own seamstress, but still thought it was nice. He told me to text through this entire process, to ensure that I am taken care of. And so far, he has done just that.
I think I will be going for something a little more glam, and have scouted and listed EVERY dress I want to try. I know so many women have to “eat” the costs of the first dress or work hard to sell it. However, with some determination and resourcefulness, I think it could likely be avoided! I did not have to get nasty, yell or cry. I just had to think outside of the box and talk to the *right* person. One who may not even BE in the store. Often, these store employees and even some managers have very little autonomy in how they handle these sorts of situations. So, they just brush you off in hopes that you go away.
I feel so happy and relieved… I never realized how it would be to feel “stuck” with a dress you don’t love. Just wanted to share in hopes that it may help any discouraged bees out there, going through the same thing!