DRESS RUINED TOTALLY DEVASTATED

posted 3 months ago in Dress
Post # 2
Member
4502 posts
Honey bee
  • Wedding: January 2017

Take it to the drycleaners and see what they can do?

Post # 4
Member
464 posts
Helper bee

I second taking it to a drycleaners. Find one that specialises in wedding gowns. You’re not obligated to have them clean your gown, but get an opinion and move from there. I can’t help with the wording of the email sorry, I’m terrible at things like that!

Post # 5
Member
9002 posts
Buzzing Beekeeper

anonbeedressemergency :  I guess I am unsure why you would be writing the company if you failed to store your dress appropriately. They are under no obligation to do all the things you are accussing them of. Most formal dresses are presented to customers in some sort of plastic covering. 

Did you hang the dress in a cupboard/wardrobe or just in the room? Was it in sunlight? Does anyone in the house smoke? These are all factors which could contribute to yellowing a fabric.

As pp have mentioned you will need to take it to a specialist dry cleaner and ask them to quote you on restoration of your dress.

Just a question, did you check the dress when you picked it up?

Post # 7
Member
208 posts
Helper bee

Holy crap.  I bought my wedding dress probably 8+ years ago.  It’s a vintage 1950s dress that I loved and bought just in case I ever got married.  I’ve kept it hanging in the plastic garnment bag it came in ever ever since and haven’t looked at it at all until about 6 months ago when my boyfriend and I started talking about getting married.  Luckily, there is no yellow on it.  I didn’t even know that was a thing that could happen!  I’m definitely going to take it out now, though! I hope you have good luck at the dry cleaner!!

Post # 8
Member
464 posts
Helper bee

pinkflamingos :  Wrapping it in acid free paper is the way to go for long term storage 🙂 Mine is in a gigantic box wrapped in the acid free paper. I believe you can also buy acid free muslin bags too, but havent looked into that

Post # 9
Member
4502 posts
Honey bee
  • Wedding: January 2017

The yellowing and other changes in color are caused by BHT (butylated hydroxyl tolune) an antioxidant used in the manufacturing of the plastic bag.

Post # 10
Member
208 posts
Helper bee

altaira :  thanks!  I just ordered a large archival storage box and acid free paper from amazon.  I guess I’ve been lucky so far!

Post # 11
Member
9002 posts
Buzzing Beekeeper

anonbeedressemergency :  I asked if you checked the dress when you picked it up to make sure it wasn’t already discoloured. Because if it had been then you could have had a case against the store.

You said yourself that you saw a video saying not to store a dress in plastic and you ran to check your dress which was stored in plastic. That is the premise for saying you incorrectly stored your dress. Your own words. 

What is the dress made of? Are you sure it isn’t a knock off? Because there are shady people out there in the bridal industry. 

As pp said take it to a specialist dry cleaner and ask them to inspect your dress and give you a best guess as to why it has yellowed. Unless you can prove it was the fault of the store or designer then you will have a hard time getting them to help you. If they can prove they handed you an in perfect condition dress then they cannot be held responsible for what happens to that dress once it leaves the store unless you can prove there is a fault with the fabric. It is why they usually have you sign for the dress or have something in the contract about taking the dress as accepting it is in xyz condition.

 

 

Post # 12
Member
220 posts
Helper bee

Dear Bridal Company:

 

My name is (name); I’m a bride who purchased my wedding dress from your boutique (or designer name) on (date). I picked up my dress from you on (date) and have had it safely hanging in the protective garment bag it arrived in, in anticipation of my upcoming wedding on (date). On (date) I opened the garment bag to admire my gown and was devastated to discover that the gown has been damaged by the garment bag supplied to me by your shop. This garment bag was meant to hold my gown for safekeeping until the time of alterations and my wedding—now it has been ruined and grossly discolored by this bag. 

 

I’m reaching out to not only inform you of what has happened and express my upset but to see how my wedding gown may be restored or replaced via your company. (boutique name /designer name) 

 

Sincerely, 

(Name) 

 

If they tell you that it’s out of their hands— let them know that they are the professionals, supplied you with the dress in bag and that you didn’t receive any notice and didn’t sign anything that says you have been made aware that the gown should be taken out of the bag. 

 

You should also write to the designer and give them the same letter because the plastic bag may have come from the factory with the dress from the manufacturer. So, the designer should be the one to fix it. 

 

Send it to both places and see what comes of it as far as repair or replacement with your timeline. In the meantime, get an estimate from a reputable wedding dress seamstress, or restorer. Send this to the boutique and designer as a follow up email. 

anonbeedressemergency :  

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