posted 4 months ago in Dress
Post # 16
1211 posts
Bumble bee

Tbh this is the dress store’s fault 100%, the storage bag they gave you was not suitable and has damaged the dress. If they knew that this could happen or that your dress should not be stored in the bag long term it’s their duty to tell you, they don’t have a leg to stand on imo and I would absolutely complain. 

Post # 18
655 posts
Busy bee
  • Wedding: May 2000

ariesscientist :  Agreed, IMO.  I would skip emailing and go straight to calling and/or physically going.  Good luck!

Post # 20
222 posts
Helper bee

OMG poor you!

You are 100% right.

I didn’t even knew that plastic bags could damage clothes… I always keep the plastic bags from the laundry till I wear the clothes again. In fact I’ve had a cheap white coat inside one for 3 months and I’ve just checked and it’s still perfectly white… I never had any problem.

But anyway that’s not aceptable at all and the store or the designer are responsible for it! If they don’t have quality storage bags they shoudn’t give you one at all or at least should have warn you. It’s either a fabric or bag problem which both came from THEM.

Go there, call them, email them. Fight for your rights! Seraphina’s email looks perfect to me.

Post # 21
8205 posts
Bumble Beekeeper
  • Wedding: Dorset, UK

I am so sorry to hear this bee. I too would just assume what they gave the dress to me in would be suitable storage, or I would have expected them to say “hey, we have put it in a plastic bag, but make sure you remove it when you get home”. 

Post # 22
743 posts
Busy bee
  • Wedding: August 2019 - City, State

So I do not want to be the bearer of bad news, but most bridal salons are not responsible for your dress once you sign for it and take it out of the store. I agree that they should have advised you that the plastic bag was not acceptable to store it in, or should have provided you with a different bag (I just picked up my dress and it was placed in a fabric bag).

However, check your receipt and contract. There may be fine print on the bottom or back that states they are no longer liable or responsible for any issues with the dress once you take it from the store.

My salon had that exact statement in the contract. Once I signed for the dress after paying the remaining balance, the liability for it shifted to me. Even if 10 minutes after I walked out of the store I had found an issue – it is no longer the fault or responsibility of the salon. That is why they let you inspect it fully prior to taking it home.

I hope they can find a solution for you. Perhaps they will offer to have it cleaned. But in all honestly – the likelihood is the cost to fix the issue is all on you. Good luck! I hope it works out for you!

Post # 23
3364 posts
Sugar bee
  • Wedding: April 2017 - City, State

Hopefully they’ll be accommodating, but you have no way of proving that you didn’t do something to damage the dress and it’s been in you care for months now. Ideally they’ll want to sort everything out for you but they can say that since it’s been with you for so long and they have no way of knowing what you did or didn’t do to it, they aren’t obligated to fix it or accept responsibility for any damages. 

Post # 24
37 posts
  • Wedding: October 2020

If you have proof that they gave it to you in perfect condition, then there really is no point in reaching out to them. You are an adult, you should have looked to see on how to properly store the dress, considering it is a WEDDING dress, just because they gave it to you in plastic, doesn’t mean it’s the best thing to be stored in.  All my formal gowns have been given to me in a plastic covering, this is because it is cheaper on the company. While it would’ve been nice for them to explain th best ways to store it, they are under no obligation to do so, unless it is in the contract  

anonbeedressemergency :  

Post # 25
459 posts
Helper bee
  • Wedding: March 2019

Were you able to talk to a dry cleaner yet?

Post # 26
220 posts
Helper bee

Any updates? 

Post # 27
930 posts
Busy bee

Im curious for updates as well. I hope everything went well, OP!

Post # 28
210 posts
Helper bee

bee I am SOOO sorry. I would have never suspected that plastic could do that to your dress. I just double checked that my dress was not in plastic as well. I hope you’re able to get a half refund, at least. Good luck!

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