Post # 30
Her actions – with the ordering of sizes, the explanation about stretching, and whatnot – were correct. Her attitude is snarky as shit and COMPLETELY inappropriate in a customer service role. I’m so sorry this happened to you, and I hope you get it fixed soon 🙁 I’m sure you will be gorgeous no matter what!
Post # 31
I would absolutely be upset about how that store owner was speaking to you and wouldn’t send the email in your previous post, it’s way too nice. I honestly wouldn’t even reply. Make your appointment with the seamstress, get your dress fitting properly and once you have it, I would consider replying.
I would address how rude she was and how if she had explained that the sample was stretched out so she would order the next size up so it would fit better but that it would need alterations, this whole thing could have been avoided (that’s what the boutique did when I purchased a wedding dress, it took 2 mins for them to explain this to me). I would let her know that instead of helping you understand the process, she was condescending to you for not knowing what she has learned after years of experience. I would also mention that you would have loved to support her business, but because of her unprofessionalism, you wont be referring anyone to her store in the future. Then I would leave negative reviews, because as a future bride, I would LOVE to avoid an experience like that. What a wench. I’m really sorry that was your experience.
Post # 33
primavera : The item isn’t custom made. When the store says they ordered off OP’s measurements they mean they took her measurements and the suppliers sizing chart and ordered the size that best fit her measurements. This is a normal practice.
Post # 35
Well, personally, I disagree with many. I think the email and verbal communication were both extremely unprofessional and rude.
I also agree that the lack of transparency is faulty. If you signed a document to the effect of giving them clearance to order freely then that can make it difficult. Ultimately, they said they were ordering a 12 originally and that’s not the case. Regardless of what you sign, misrepresenting it in person and giving you the wrong information is on them.
However, even so with her side, I’m having trouble seeing how they ordered correctly based on sizing if the one they sent is so loose anyhow. So, it sounds like the measurements are disputable not just from accounts of the verbal exchange in person but from the physical dresses.
I disagree with your communication though. You tried to meet her unprofessionalism and passive aggression with passive aggression heavily disguised with niceness. Honestly, I would have come out straight forward with how unprofessional it was (business practice, communication, resolution) and I would fully go and compare the sizes of the dresses if they are as off as you’re saying. I would also demand a refund because regardless of 30 days away…I would not be giving such a person my money that easily.
If she absolutely does try to refuse to refund. Well, I’d be leaving reviews precisely detailing what occurred.
Post # 36
Your draft is overly friendly.
1. Her email was not “lovely” at all. “Lovely” – Yes. Lovely – No.
2. Writing that “at least it didn’t come back an 8” shows you are too forgiving about the matter.
3. I’ll be blunt. This woman does not care about your new job and how stressful things are. No need to include that.
4. No need to insert heart emoji, since her calling you “babes” and speaking like bffs over the phone irked you.
Don’t bother replying, bee. Make sure the dress alterations is under way! Leave your reviews after the wedding.
Post # 37
j_jaye : I understand your point, but I was just pointing it out in case the bride wants to take further action.
In my line of work if it says “as per measurements” then the numbers on black and white is what matters. It’s not to be loosely interpreted. In this case the shop may have messed up on the wording on the order and it may be used against them. Just sayin’
Post # 38
j_jaye : When I ordered my dress I had to sign off on the size I wanted ordered based on my measurements. It wasn’t just left up to the store to decide.
Post # 39
primavera : Westwood : OP said there was nothing on her order about it so as I said in my earlier post it would just be a he said/she said situation. Yes a store with good customer service would have explained that they would use the OP’s measurements to guide the size to order based on the suppliers sizing chart but clearly this store is lacking in that.
The stores communication sucks but legally there is zip according to Australian consumer laws that OP can do since she has zero proof of what she is claiming.
Post # 40
Firstly, sorry about your bad experience Bee! The owner was definitely rude and I’m not about to JUSTIFY her approach with you. However, you said she is on maternity leave?? When my son was a new baby, I was in no shape to be doing business of any kind. I was so sleep deprived and stressed over struggling to adjust, not to mention the hormones (oh god the hormones…). My point is, I know she hurt your feelings but try not to take it personally. Really! You’re probably not the only one who’s received similar treatment recently from her.
Just let them fix your dress for you and then leave a review of your experience with a screenshot of her email if you still feel like the situation hasn’t been remedied. Keep your eyes on the prize and dont let it ruin the anticipation of your big day!