Post # 1
I had my second dress fitting on Saturday only to find out upon arrival they had not actualy done ANY of the alterations we discussed and pinned during the first fitting (6 weeks ago)! When I asked what happened and how they could have overlooked this I got “oh it’s not a big deal”. Admittedly, I wasn’t happy that I essentially lost a fitting and they wasted my time. When I complained (calmly) to the shop owner she gave me one of those half-assed “Oh ya sorry” apologies during which she just looked annoyed that I was even in existence. When I pushed a bit harder and asked about being compensated for the inconvenience she accused me of just being after the money, told me I was “emotional” and said quote: “I don’t know what else you want me to do, I already apologized”
I’m not normally a wallflower or a push over but she so threw me off guard with her defensive and unsympathetic attitude that I cried. She could not have cared less and this was all happening at the lobby of her shop in front of other customers. I am returning tomorow to try the dress on again but I can’t help myself from being anxious about the whole thing 🙁 Anyone else have an experience like this and how did you deal with it??
Post # 3
I’m so sorry!!! Did you already pay for alterations? I would take my business somewhere else tbh and if she says something I would say well “you’re just after the money, and if I may add, do a very poor job of keeping your customers who have the money” and leave with my dress.
Post # 4
@KatieD52413: What the hell. I would take my business elsewhere if the owner was being a bitch. Serves her right. If you pay for alterations to be done by a certain time, they better be done by a certain time. Unless they call and give you a good enough reason as to why it won’t be happening within the timeframe they made you pay for.
I really hope you’re feeling better. Virtual hugs from me.
Post # 5
@KatieD52413: Anything wedding related (especially dress fittings) are supposed to be magical. As corny as that sounds, it’s so true! If I were you I would go elsewhere! Don’t let her take the fun out of wearing your dress.
Post # 6
Didn’t the shop at least call you to tell you the alterations weren’t ready before you made a trip for nothing? Very unprofessional. At least she apologized, which is probably all they could do at that point, but from what it sounds like, it doesn’t seem like her apology was genuine and like they truly cared about your business and making you happy.
Also agree that I would take my business elsewhere if possible. I always say that your wedding planning experience should be pleasant and if anyone makes it anything but that, just go somewhere else!
Post # 7
That is messed up! That shop owner doesn’t deserve your business…or any business for that matter. If you’ve already paid for the alternations, I’d at least see if they follow through with alterations tomorrow. If you’re not satisfied with the progress, remember that you do have time to find a new seamstress. And definitely leave a negative review of the shop, but only after the dress is finished and in your hands.
Post # 8
Thanks Ladies – you’ve helped me get back some of my spunk!
@texasrandi No they didn’t call beforeharnd – in fact I had to tell the seamstress nothing had been done. As soon as I put it on I knew because it’s quite large on me in the chest area.
@micheleee Well said! I am going to keep that mantra in my head tomorrow.
I am going to see how tomorrow goes but that’s their last shot. This happens to be in a city where there are many other wedding dresss shops that I’m sure could help me out and I do indeed plan on giving an honest review of what happened as soon as I have everything in my possession! What a bully!!
Post # 9
@KatieD52413: I just had something “similar” happen. My Maid/Matron of Honor is my sister and is in Washington. We picked the Bridesmaid or Best Man dresses 3 weeks ago while she was home, the other girls were unable to make it. We all went up yesterday for the other girls to get measured and after an HOUR found out.. the dress my Maid/Matron of Honor picked it discontinued and we had to scramble to find another dress. Didn’t even call to tell me the original one had been discontined. Ok whatever. THEN the consultant KNEW I was looking for brown (fall wedding) and helped us pick dresses. We finally find one after anohter 2.5 hours, and she tells me “oh this dress does not come in brown”. Had to get a whole new dress, in a whole new color! AND it was $30 more. They wouldnt even discount it to the original price since “we picked the new one”. UGH! I totally emphasize with being angry at bridal stores
Post # 10
@KatieD52413: Definitely update us tomorrow on how it goes!
Post # 11
- Wedding: September 2014 - Lodge
What a BITCH! I’d bring back up with me next time. Your mom, grandma, aunt, Maid/Matron of Honor or whomever will help you to tell that hooch where she shove her and her high horse she rode in on. As PP have said you are a paying customer, you deserve to have everything done and in on time. They at least could have given you a reason for why it was not done the first time “Sorry” does not cut it. If she gives you any grief I would mention that YOU’RE the paying customer, your time is just as valuable as theirs, your money IS important not only to them but to you as well and considering that they seem to think that you are only in it for the money, you will take YOUR dress someplace that will be happy to assist their PAYING customers in a timely manner. End of discussion. And I’d make that announcement in the front lobby where other customers could see what a SHODDY service they give.
Post # 12
@KatieD52413: Wow! We kinda had a similar situation when we kept having to get my ring resized. They called us to let us know the ring was ready and when we got there, nothing was changed! They were totally clueless. And that was just one of many visits to the jewelry store where we showed up and the ring was not right. It took several tries to get the size right. Hopefully that’s not the case with this bridal shop of yours!
I hope your appointment tomorrow goes good and that it’s not awkward or uncomfortable. Good luck!
Post # 13
@KatieD52413: OMG, that’s awful! I’m so sorry that happened to you! Her being so rude to you is completely unacceptable. Do you have time to find someone to do the alterations? I wouldn’t want to give her one more dime of my money. Also, she needs to realize you can review her negatively online and you should – her behavior was totally out of line. ((HUGS!!))
Post # 14
Well the fitting started off rocky – they tried to tell me I had the date wrong and that it was NEXT Tuesday. Um hell no. And then, just my luck, the owner happened to be in the fittings department when I arrived and said to me “Feeling better today?” Ohhhhh girl I would like to kick you. Right now. And then ask you how your feelling.
In the end the dresss fit very nicely and all was good with the world. But make no mistake I will not soon forget how she treated me!
Thank you to all for being such a great sounding board!!