(Closed) Dress shop owner left me in tears :(

posted 5 years ago in Dress
Post # 3
Member
1361 posts
Bumble bee
  • Wedding: November 2014

I’m so sorry!!! Did you already pay for alterations? I would take my business somewhere else tbh and if she says something I would say well “you’re just after the money, and if I may add, do a very poor job of keeping your customers who have the money” and leave with my dress.

Post # 4
Member
1657 posts
Bumble bee
  • Wedding: August 2015

@KatieD52413:  What the hell. I would take my business elsewhere if the owner was being a bitch. Serves her right. If you pay for alterations to be done by a certain time, they better be done by a certain time. Unless they call and give you a good enough reason as to why it won’t be happening within the timeframe they made you pay for.

I really hope you’re feeling better. Virtual hugs from me.

Post # 5
Member
38 posts
Newbee
  • Wedding: September 2013

@KatieD52413:  Anything wedding related (especially dress fittings) are supposed to be magical. As corny as that sounds, it’s so true! If I were you I would go elsewhere! Don’t let her take the fun out of wearing your dress.

Post # 6
Member
332 posts
Helper bee
  • Wedding: August 2013

Didn’t the shop at least call you to tell you the alterations weren’t ready before you made a trip for nothing? Very unprofessional. At least she apologized, which is probably all they could do at that point, but from what it sounds like, it doesn’t seem like her apology was genuine and like they truly cared about your business and making you happy.

Also agree that I would take my business elsewhere if possible. I always say that your wedding planning experience should be pleasant and if anyone makes it anything but that, just go somewhere else!

Post # 7
Member
2685 posts
Sugar bee

That is messed up!  That shop owner doesn’t deserve your business…or any business for that matter.  If you’ve already paid for the alternations, I’d at least see if they follow through with alterations tomorrow.  If you’re not satisfied with the progress, remember that you do have time to find a new seamstress.  And definitely leave a negative review of the shop, but only after the dress is finished and in your hands.  

Post # 9
Member
474 posts
Helper bee
  • Wedding: November 2013

@KatieD52413:  I just had something “similar” happen. My Maid/Matron of Honor is my sister and is in Washington. We picked the Bridesmaid or Best Man dresses 3 weeks ago while she was home, the other girls were unable to make it. We all went up yesterday for the other girls to get measured and after an HOUR found out.. the dress my Maid/Matron of Honor picked it discontinued and we had to scramble to find another dress. Didn’t even call to tell me the original one had been discontined. Ok whatever. THEN the consultant KNEW I was looking for brown (fall wedding) and helped us pick dresses. We finally find one after anohter 2.5 hours, and she tells me “oh this dress does not come in brown”. Had to get a whole new dress, in a whole new color! AND it was $30 more. They wouldnt even discount it to the original price since “we picked the new one”. UGH! I totally emphasize with being angry at bridal stores

Post # 10
Member
1657 posts
Bumble bee
  • Wedding: August 2015

@KatieD52413:  Definitely update us tomorrow on how it goes!

Post # 11
Member
3417 posts
Sugar bee
  • Wedding: September 2014 - Lodge

What a BITCH!  I’d bring back up with me next time.  Your mom, grandma, aunt, Maid/Matron of Honor or whomever will help you to tell that hooch where she shove her and her high horse she rode in on.  As PP have said you are a paying customer, you deserve to have everything done and in on time.  They at least could have given you a reason for why it was not done the first time “Sorry” does not cut it.  If she gives you any grief I would mention that YOU’RE the paying customer, your time is just as valuable as theirs, your money IS important not only to them but to you as well and considering that they seem to think that you are only in it for the money, you will take YOUR dress someplace that will be happy to assist their PAYING customers in a timely manner.  End of discussion.  And I’d make that announcement in the front lobby where other customers could see what a SHODDY service they give.

Post # 12
Member
332 posts
Helper bee
  • Wedding: August 2013

@KatieD52413:  Wow! We kinda had a similar situation when we kept having to get my ring resized. They called us to let us know the ring was ready and when we got there, nothing was changed! They were totally clueless. And that was just one of many visits to the jewelry store where we showed up and the ring was not right. It took several tries to get the size right. Hopefully that’s not the case with this bridal shop of yours!

I hope your appointment tomorrow goes good and that it’s not awkward or uncomfortable. Good luck!

Post # 13
Member
9688 posts
Buzzing Beekeeper
  • Wedding: September 2012

@KatieD52413:  OMG, that’s awful!  I’m so sorry that happened to you!  Her being so rude to you is completely unacceptable.  Do you have time to find someone to do the alterations?  I wouldn’t want to give her one more dime of my money.  Also, she needs to realize you can review her negatively online and you should – her behavior was totally out of line.  ((HUGS!!))

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