Dress shop said I couldn't know the designer + dress name?

posted 3 years ago in Dress
  • poll: Is it normal for a dress shop to prevent you from knowing what dress you tried on?

    Yes, I have been to a shop (or shops) that said that.

    I have heard of shops doing this, but I've never experienced it.

    No, I have never experienced this or heard of this.

  • Post # 2
    1616 posts
    Bumble bee
    • Wedding: May 2019 - City, State

    This is so strange to me, especially since the shops I went to I chose specifically to see certain designers. If you really want to figure it out, it’s not that hard to look up what designers they carry and then find the dress you liked in their collection, so I don’t know what they think they’re preventing. 

    Post # 3
    7800 posts
    Bumble Beekeeper

    Ive heard of it but never experienced it. I think if they have to goto that length to prevent people from buying it cheaper they must be very overpriced, and I’d not give them my business. 

    Post # 4
    1141 posts
    Bumble bee

    I could see the dress shop protecting their profit by not allowing people to use them for trying on gowns, or stopping by to feel fabric or inspect dresses they don’t intend on purchasing there. Cyber shopping is making it harder for brick and mortar stores to keep their doors open. I believe the store is absolutely in the right. Keeping a dress on file for you was a nice enough gesture, I think. If the dress is exclusive to that store, and you won’t be able to purchase it elsewhere, it would be strange not to give you the designer info. For instance, unless you buy it used, you would he hard-pressed to find a White by Vera Wang gown anywhere other than David’s Bridal. If this is the case, I would agree with you. I would like to read reviews online before committing to a dress too. 

    Post # 5
    1137 posts
    Bumble bee

    The dress stores I went to didn’t have tags so you can’t find out the designer and dress name. They gave the dresses names for their own references but you won’t be able to find out or match the dress to the designer and code (and therefore won’t be able to shop around and compare prices). It’s a similar practice to mattresses where I am, the stores give them different names to make it harder to compare and tell you what a bargain it is, one off only, to make you commit to a big purchase immediately. It’s also common that the bridal stores didn’t allow photos so that you can’t find it somewhere else or get it custom made for cheaper.

    It’s unfortunately common practice, this store you visited probably was just a bit too blunt to spell it out to you like that but yea, it’s common.

    Post # 6
    2557 posts
    Sugar bee
    • Wedding: October 2016

    Tacky. But common. I wouldn’t buy from a store like that, though. This is a major purchase, after all. They should be all about the customer service.

    Post # 7
    65 posts
    Worker bee

    That happened to me. I bought my dress at a sample sale store and my consultant told me I couldn’t take pics of the tags so people wouldn’t look for the dresses cheaper. Like you, I hadn’t thought to do that but honestly I didn’t mind because I ended up loving the dress, I had a really good experience at the shop and with the consultant and it was a very good price.  I had just wanted to tag info for reference purposes. 

    Post # 8
    6309 posts
    Bee Keeper
    • Wedding: September 2012

    I wouldn’t buy from a store like that. There are plenty of stores who don’t conceal the designers or dress styles. I specifically went to the store I did because they carried a designer I specifically was interested in.

    Post # 9
    1444 posts
    Bumble bee

    I went to a store like this. They are actually a very popular boutique store in my area, and overall had good customer service up front. But when I asked for the designer and name/style number of the gown I liked, they refused and instead gave me THEIR style number that they awarded that dress. I was very taken back, I think its because they dont want you to call around looking for the same dress elsewhere. Needless to say I didnt buy from there

    Post # 10
    92 posts
    Worker bee

    You are the customer. You are paying a lot of money for the dress and you should have access to all elements of the dress before making any decisions. If the dress was reasonably priced they wouldn’t have a problem sharing the designer and style with you. It feels scammy to me when dress shops do this sort of thing. Take your hard earned money somewhere else.

    Post # 11
    163 posts
    Blushing bee

    My friend went to a place where they not only didn’t let her know the designer/dress name, she couldn’t take pictures of herself in the dress whatsoever. She had gone shopping herself and couldn’t ask anyone’s opinions…she ended up going to another shop. 

    Post # 12
    1646 posts
    Bumble bee
    • Wedding: August 2014

    I sort of get it. I went dress shopping where I grew up and my mom and sister still live. But, I did not want to deal with the hassle of flying back with the dress or having to travel to get my dress altered. So, after I picked out my dress with them, I called around to find a store near me that carried it and purchased it locally. It was not an ideal situation and I do feel bad about it, so I can sort of see where they are coming from.

    Post # 13
    1599 posts
    Bumble bee
    • Wedding: October 2019

    Its normal. But stupid. 

    Post # 14
    3587 posts
    Sugar bee
    • Wedding: April 2017

    I’ve only heard of it from Weddingbee. I get that online shopping is making things harder for physical shops, but I don’t think withholding that information is reasonable. If they are worried about losing the sale, I guess you could tell them that unless you have all the information you won’t be buying from them, so they’ll lose the sale that way. I’m guessing you couldn’t take photos either?

    Post # 15
    93 posts
    Worker bee
    • Wedding: City, State

    When we went bridesmaid dress shopping, we ended up in a store exactly like this. My bridesmaids LOVED the dress and we were going to write down the name so we would remember it later and come back for it (we had a couple other stores to go to that day) and the consultant told us we couldn’t know. She described the dress style in detail (that none of us remembered because we’re all very not girly) and said that was the best she could do. Real hard to work with anyway – I told her I wanted light, flowy fabrics, and she kept bringing out heavy satin dresses way above our price range. We found dresses for my bridesmaids elsewhere.


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