Dress shop said I couldn't know the designer + dress name?

posted 7 months ago in Dress
  • poll: Is it normal for a dress shop to prevent you from knowing what dress you tried on?
    Yes, I have been to a shop (or shops) that said that. : (28 votes)
    19 %
    I have heard of shops doing this, but I've never experienced it. : (47 votes)
    32 %
    No, I have never experienced this or heard of this. : (70 votes)
    48 %
  • Post # 16
    Member
    1237 posts
    Bumble bee

    If they can’t disclose the details of what I am purchasing, they don’t deserve my purchase. Simply. 

     

    Having said that I worked in an industry where some retailers  would sometimes not let people try things on because they just come to get sized n buy online. Expensive leather motorcycle gear. Very weird. You’d had to basically be a qualified buyer. Not at my shop but I do know of others!! 

    Post # 17
    Member
    1237 posts
    Bumble bee

    graduatebride :  wtf!!

     

    I cannot believe stores are so concerned with the “possibility” of losing a potential sale to a competitor, that they will essentially guarantee the loss of that potential sale, due to  horrible customer service. Business 101! 

    Yes, they may lose some business to other stores, and other stores lose business to them! Treat your customer right and you will gain ten more. People will always remember how you treat them ffs. 

    Post # 18
    Member
    4670 posts
    Honey bee
    • Wedding: September 2018

    How is this legal?!?

     

    Post # 19
    Member
    1237 posts
    Bumble bee

    ladyartichoke :  really I don’t think it’s legal to remove garment tags until it’s sold. Unless because it’s technically a sample? 

     

    Post # 20
    Member
    324 posts
    Helper bee

    Most bridal stores I went to did not tell me the designer name and did not allow me to take pictures in them. They gave their own model number of the dress instead. I bought a dress without knowing the designer because of its unbeatable price, and I loved it a lot. It is so unique that it doesn’t matter who the designer is.

    Post # 21
    Member
    1435 posts
    Bumble bee
    • Wedding: September 2019 - City, State

    chyangra :  I share your opinion. plus, what kind of store knows they are higher and basically tells you they are? They should just say  they can possibly price match depending on the circumstances and give you the info. How the heck can you not know your dress until you pay?

     

    I wonder how designers who built name recognition feel about this.

    Post # 22
    Member
    91 posts
    Worker bee
    • Wedding: August 2020

    This practice is exactly what makes me mad about the wedding industy with all its smoke and mirrors. 

    Post # 23
    Member
    1891 posts
    Buzzing bee

    I agree it’s exactly this kind of thing that pisses me off in the retail world. If I were you I would leave them a review online about their policy. The only way to effect change is to leave a review people will see that could affect their business. 

    I already know when booking vendors I’d say it was a party not a wedding. My cousin ordered cupcakes for his wedding and when the vendor found out it was a wedding they tried to increase the price for “wedding cupcakes” my cousin shut that down and since they had already ordered it etc. the vendor had to stick to the original price. But that kind of sneaky shit is just so not ok. 

    Isn’t it easy to take a photo of the tag when your alone in the dressing room with the dress putting it on? I’d just do it when they can’t see me. 

    If a sales person told me what they told the OP about the dress I would have looked at her with a straight face and just said, so your policy tells me this dress is available somewhere else for cheaper. Great! Thanks for the heads up I’ll go check that out. Then I’d smile and walk out. Lol 

    Post # 24
    Member
    5370 posts
    Bee Keeper
    • Wedding: July 2018

    I have never experienced this but I did go to a boutique that didn’t allow photos, and you were taking a photo of the tag so I guess this is similar.

    A PP mentioned it probably being overpriced if they won’t let you know the information in case you look it up online and buy it somewhere else and I have to agree. I went to two shops to look at the same designer, the one that didn’t allow photos and were very strict about information charged £4.5k for the dress I liked and the more relaxed boutique charged 4K and 10% off. 

    Post # 25
    Member
    5370 posts
    Bee Keeper
    • Wedding: July 2018

    I know that the place I went to didn’t allow you for o be in the dressing room alone, they insisted on putting you into and getting you out of the dress! I’m actually surprised people give them their money when they act like that. 

    ladyjane123 :  

    Post # 26
    Member
    421 posts
    Helper bee
    • Wedding: September 2017

    My wedding dress was actually the “shop’s designer” dress..wedding was in 2017 and I still have no idea what this designer’s name is, but yes it happens, and I bought the dress anyway!

    Post # 27
    Member
    1891 posts
    Buzzing bee

    Oh wow! Yeah I’m not comfortable with some random sales person helping me change… do they all make you do that? zzar45 :  

    Post # 28
    Member
    25 posts
    Newbee

    That is ridiculous! I look up dresses to see what they look like on other brides. It is really hard to picture what the dress looks like when it doesn’t fit you, so I personally like to see how it photographs/looks when sized correctly. I have done this with all my friends when we go shopping for them as well. It’d leave a terrible taste in my mouth because it doesn’t allow you to make an informed decision.

    Post # 29
    Member
    1572 posts
    Bumble bee

    Most shops I went to made up names for the dresses and wrote those down, so I couldn’t search the designer and dress online either. I ended up buying from a store that let me have the label and style name. 

    Post # 30
    Member
    373 posts
    Helper bee
    • Wedding: City, State

    Similar happened to me. They let me know that it was called the Darlene, and said it was Maggie Sottero (when it was actually a designer who works alongside her called Rebecca Ingram). But they absolutely would not tell me the size I was trying on, or what size they’d recommend. I also wasn’t allowed to take photos.

    I ended up shopping elsewhere, online. I would have possibly gone through them if they were more open. I understand why they are not, but it made me feel uncomfortable.

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