Dress shop said I couldn't know the designer + dress name?

posted 2 years ago in Dress
  • poll: Is it normal for a dress shop to prevent you from knowing what dress you tried on?

    Yes, I have been to a shop (or shops) that said that.

    I have heard of shops doing this, but I've never experienced it.

    No, I have never experienced this or heard of this.

  • Post # 31
    916 posts
    Busy bee

    I once went dress shopping with my bride friend (I was MOH). We had been friends for many years, we shared many crazy years together, I was pretty much part of her family, and she was basically like a sister. I wanted to document some clips here and there of her wedding experiences for her and gift it as a dvd later on. We walked into this bridal store and I was filming with my gopro (I wasnt making a big scene, just wanted a small clip of the experience we had at each bridal boutique). She made me shut it off due to “us being able to replicate the dresses”. I respectfully turned it off. That and something else that happened (bad customer service) is the reason we took our business elsewhere. Wedding dresses are a huge purchase. Not only are you supporting their business, but you’re supporting their name as a company.

    Post # 32
    19 posts
    • Wedding: July 2019 - City, State

    I had a consultant who told me “we don’t write pronovias down” 🤔😂in response to a request for a list of the dresses I tried on, she was such a major turn off due to that senseless comment. I was barely interested in the dresses anyway and just thought I’d have them written down just in case.

    Post # 33
    26 posts
    • Wedding: August 2019 - Estes Park, CO

    Are these shops snipping out the interior tags as well? Garments for sale HAVE to be labeled with manufacturer info, fiber content, statement of origin, etc. I got my dress at a boutique sample sale and the only tags attached outside were the store tags with no identifying info, but in the fitting room I peeked inside and there in the lining was the designer name and style number.


    That said I never had anyone tell me I couldn’t take a pic of the tags. I didn’t ask. I just did it. 

    Post # 34
    114 posts
    Blushing bee
    • Wedding: August 2019

    Where I live, the majority of the bridal shops that cary more than one brand/designer will not let you know the name of the dresses you are trying and the number, and they don’t allow photos either before you have booked your dress and given a downpayment. Oh, and many consultants do acompany you while changing in/out the dresses. I had this experience myself, but I was already prepared for it from other friends. They have issues with costumers tracking down the dresses and having replicas made by seamstresses. Well, most of them don’t take off the inner tag in the lining, and that’s where I got my dress’ information from. And of course I snapped some photos when I got the chance. It is my dream dress and I did buy it from there, but this policy is infuriating.

    Post # 35
    71 posts
    Worker bee

    I know that several people have explained the reasoning, but I still find this really odd. What other business would refuse to let you know the name of the product? Imagine you test drove a car and the dealership refused to tell you the make and model? 

    People coming, trying on items and then deciding not to purchase them is just part of retail regardless of whether or not it is wedding related. 

    Post # 36
    3043 posts
    Sugar bee

    I’ve heard of wedding dress shops that have a “no photos and you cannot know the name of the designer or the style” policy.  I didn’t personally encounter it when shopping, but I have friends and family members who have run into it.  Their response was to vote with their wallets and shop elsewhere… which is exactly how I would have responded.


    Post # 37
    2662 posts
    Sugar bee
    • Wedding: October 2017

    Amandalinas (say yes to the dress Canada) is absolutely NOTORIOUS for this and I experienced it first hand. Even if their consultant had found my dress I would’ve never purchased from a shop that engages in such shady business practices.

    Not only does Amandalinas cut the tags out but they refuse to tell you what designer/dress it is you are trying on. I think my consultant when as far as to not bring me the dresses I wanted to try on because I knew the models (I explicitly emailed to ask if they had one and they did, she didn’t bring it for me after I asked multiple times) 

    Post # 38
    4888 posts
    Honey bee
    • Wedding: October 2014

    View original reply
    chyangra :  Yes, this is common. I went to a local bridal store and actually found a dress I really liked. It was a little over what I wanted to pay, but fell into most of my “wanted” categories. With other stores, I was able to take pictures of labels or have my mom jot down a name/style… and then I’d look online to check reviews, pics, etc. This place… no cameras allowed in the fitting rooms and they cut all the tags out. So, that dress that I really liked – I couldn’t find it online to keep checking it out like others I had tried on. They lost my business as a result. I ended up finding my dress at a different store (would have probably picked it anyway), but maybe I would have gone with that one? I don’t know. I wasn’t impressed.

    Post # 39
    514 posts
    Busy bee
    • Wedding: September 2018

    They do it so you won’t a)find it cheaper somewhere else or b)have a replica made. They want you to think they are the only place you can find it.

    It’s dishonest, and I wouldn’t give them a cent.

    Post # 40
    514 posts
    Busy bee
    • Wedding: September 2018

    Also, WTF are they going to do if you did take a picture? Arrest you? 

    I’d take pictures of the tag in the dressing room, after insisting that no one comes in there with me. I’ve even heard of stores where the consultant forces herself into the dressing room with the bride. I’d be damned if that would happen to me. You can zip me up, sure, but I’m getting undresed alone.

    Post # 41
    10507 posts
    Sugar Beekeeper
    • Wedding: August 2016

    What do they do if someone comes in looking for a specific designer? I had a few in mind and requested dresses by 2 specific designers when I went dress shopping. All the stores I shopped at were very transparent if they hadn’t been I would have gone somewhere else.

    Post # 42
    2117 posts
    Buzzing bee
    • Wedding: October 2018

    The local boutique where I bought my dress would not allow pictures until after you purchased. They would let you facetime with someone if they couldn’t make it in person to an appointment, but no photos. However, they definitely told you the names of the designers and their prices, so it wasn’t difficult to compare if you wanted to.

    Post # 43
    141 posts
    Blushing bee
    • Wedding: May 2019

    View original reply
    ladyvk :  OMG I HATED my experience at their store and they absolutely do engage in that shadiness it was infuriating and my consultant was the worst she wouldn’t even let my friend and I talk about each dress alone she insisted that she had to be with us at all times that I was trying on a dress.

    Post # 44
    925 posts
    Busy bee
    • Wedding: June 2018 - Tizer Gardens/Carroll College

    The first shop I went to took all the labels out of their dress and replaced them with instore lables, then they gave them different names. Luckily, I was able to have pictures, and came on the WB and probalby the knot or something, and ladies identified the dresses for me.

    The one dress I liked the best was $1600 at that store, $1200 at another store in another town equal distance from me, and $860 in Vegas. So overpriced is a true story, and rediculous. It definitly made me uninterested in returning to their shop to purchase. I ended up going with a different dress, from the $1200 store.

    Post # 45
    436 posts
    Helper bee
    • Wedding: March 2019

    I could understand they not wanting you to take pictures, but I also went to specific boutiques because I was looking for specific designers. I would never have found them or went there in the first place if they wouldn’t list the designers they carry on their page.

    And they wrote me down each name of the dress. Brides are such a huge business, they just put an extra hundred on everything if you just mention the word bride. Because if they could compete with the prices in other places, why would they have to hide the designers?

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