I had a great experience at Panache Bridal in Costa Mesa. Would totally recommend.
However, unlike previous brides, I had a TERRIBLE experience at La Soie Bridal in Torrance. I would NEVER recommend it to anyone.
I emailed La Soie over a week in advance to make sure they had a specific dress sample in stock, in a size I could try on (I’m a plus size in bridal gowns). They emailed back saying they had it in a size 18 an that they had several other plus size samples I could try on. Great! I made an appointment.
I was SUPER excited–until I arrived at the store. First, they were just opening, so the manager had to attend to a lot of opening up details (literally, when I walked in there were no lights on and all the racks were covered by curtains). That ate into the first 10 minutes of my appointment. Then, we looked at the racks, and I could already tell there would be a problem. Not only did they NOT have the dress I asked about in the store at all–they did not have one plus-sized sample dress that I could even try on! They kept trying to squeeze me into a size 10…I could barely get them over my head, let alone my hips.
When I mentioned that I had emailed in advance about the specific dress, they said they did have it, but that they probably loaned the dress to one of their other LA area salons. If that was the case, why not call me before I got there and change the appointment? They knew I was primarily interested in THAT dress! And why ship a dress out to another store when a bride has made an appointment to try that specific dress on??? Their response? “When we get that dress back, we can call you and schedule another appointment.”
Terrible customer service. Terrible.
As a bridal plus size, I dreaded wedding dress shopping for EXACTLY this reason–I was afraid I’d get to a salon and have nothing to try on, and feel really down. That’s how I felt leaving this place. Just defeated. It was an AWFUL experience that could have been completely avoided if they had just been honest about what dresses they had in stock. Instead, I left there feeling MISERABLE and like my time was completely wasted!
Plus size brides (and in bridal sizes, that’s anyone over a street size 10)–look elsewhere! And if you have a specific dress in mind, don’t expect that dress to be there at your appointment! They’ll say anything to get you into their salon.