(Closed) Dress Stress – have bridal salon reviews influenced your dress decision??

posted 4 years ago in Dress
  • poll: If I found a dress I liked but it was only available at salons with poor customer reviews, I would:

    find another dress, it isn't worth risking getting poor customer service, especially w/ alterations

    go with the dress anyway, since it IS the dress, and suck up whatever hassles might pop up

  • Post # 2
    391 posts
    Helper bee
    • Wedding: April 2017

    I got my bridesmaid dresses (Alfred Angelo Modern Collection) from a bridal “salon” that had green carpet, tons of dresses with bedazzles on them and bridesmaid dresses that look like a mighty on a bottle of 1992 Massengil box (y’all remember those soft, ethereal looking women in flowing nightgowns with ruffles!!!) This was 3 weeks ago. But they had the dresses I wanted, so I went with them!

    My point is this … I’m a decisive person. I knew exactly what I wanted and I don’t care who gives it to me, as long as it’s done right. Unless the reviews are for misplaced orders, wrong orders or something specific to that, then I wouldn’t worry about it.

    Post # 3
    27 posts
    • Wedding: June 2017

    I’m sorry you’ve had such a meh experience shopping so far. I’m a big stickler on customer service too, especially for a purchase this size, but I agree with the PP: if I truly only had one salon as an option for my dream dress and they had some poor reviews, the thing that would give me the most pause would be reviews about ordering mishaps.

    That being said, it sounds like it might be helpful for you to just keep looking at dresses, especially since you’re not so sure about the Kenneth Winston one that your mom loves. It may be worth your time to go to the other salon that sells the Kenneth Winston gown by yourself so that you can figure out how you feel about it without your mom’s input (even though they have poor reviews). I know dress shopping can become exhausting (especially if you’re not having stellar experiences at the bridal salons), but it is worth it to hold out a bit for a dress that you love. Good luck!

    Post # 4
    336 posts
    Helper bee
    • Wedding: April 2017

    View original reply
    mrandmrsgoing :  your experience sounds exactly like mine from the salon I bought my dress at. I totally felt pressured, it was a trunk show, they gave a great discount… but then months later I started to worry if I made the right decision. I’ve already decided that I am not getting my alterations there and contacted a well known bridal salon in my area for help – they were fantastic which totally made me regret shopping at the other store. I would say if you know it’s your dress and you love it, then order it. If you aren’t sure, keep looking and get to a better salon. 

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