(Closed) Dress troubles…I need some advice!!

posted 6 years ago in Dress
Post # 3
13010 posts
Honey Beekeeper
  • Wedding: November 1999

Well, read the contract first.  Generally there’s a no-cancellation clause in the dress sales because it was ordered for you, and the contract usually stipulates full payment even if you change your mind.  If that’s the case, using an attorney really won’t do anything because you signed an agreement with the store. 

I can’t believe it’s taken over a year to get your dress back though.  Have you gone to the store in person and talked to a manager or owner?  Sometimes just being there while there are other appointments going on can actually help you because they don’t want to lose business over your complaints. 

Post # 5
679 posts
Busy bee
  • Wedding: August 2012

Wow you are so patient.  But you’re doing the right thing by trying to figure out a strategy. 

I know this is very subjective, like how everyone would deal with this type of situation, but personally, if it happened to me, I would not be waiting any longer.  This is unacceptable, the least they can do, is call the company and get a report on your dress.  I mean, someone somewhere is making this dress right?

Any possibility you can call the makers of the dress directly? 

I ordered my dress last September, and they told me it would take about 4 months, and said the company gave them mid-January as a timeline.  I followed up with the store at the end of January when I didn’t hear anything.  The store told me the exact same thing as you, “we don’t know”.  I am giving them until March/April and if they still don,t know, I will have to go in person to discuss other options with them. 

Post # 7
1043 posts
Bumble bee
  • Wedding: June 2012

Talk to Maggie Sotterro corporate office. If a salon is not treating you properly, they can revoke the store’s rights to sell their dresses. They may be able to do something to failitate a delivery direct to you, rather than going through the salon.




Post # 8
192 posts
Blushing bee
  • Wedding: April 2012

WOW you guys are patient. I can understand being a week to 10 days late, but anything beyond that the store better have an answer for whats going on and they better be working on getting it ASAP, and I would be in the loop.

I ordered a Maggie dress in October for My April wedding and a few weeks after I got an estimated ship date of the third week of Feb. from the store. Plus the several times I have been in, they confirm the date with me. So I think something strange is going on. Everything I have ordered from various locations I have recieved a ship date well in advance through various brands usually with in a week of ordering.

I would go to the store and complain…loudly. Hehe. Keep in mind though if you go on a saturday you can’t expect answers until at least Monday. I would go in on a Mon-Tues. Tell them I want answers by end of business the next day or I am going to start taking steps to cancel the charges (if paid by card) or taking steps to get a refund and go else where (certified letters, small claims court). Unfortuantely if you wait too much longer you will have to pay a rush fee at another salon to get your dress in on time so I wouldn’t wait to “see” what was going to happen.  


Post # 9
8882 posts
Buzzing Beekeeper

I think you have every right to take your business elsewhere, I would do it too! Contract or not, I feel they are breaking their half of the contract. They are also playing games if they can’t give you a straight answer. It’s been over a year, that’s ridiculous. You should demand a refund (I’m assuming you put a deposit down) and if they don’t do it, get the lawyer action going. Good luck!

Post # 10
328 posts
Helper bee
  • Wedding: August 2012


Your cousin is correct. There likely is a way out of the contract at this point for “failure to perform” on their end. Take a look at the contract and see whether there is an estimated or hardline delivery date. Also, document all of the dates/times you have inquired as to the status of your order and their responses. Very likely, if your cousin writes a demand letter  to the dress shop (to perform or quit) the dress will either suddently appear, you will receive a hardline due date, or they will let you out of the contract with a refund. Have her put the type(s) of relief you are seeking in the demand letter.

Good luck.

Post # 11
40 posts
  • Wedding: September 2012

@tntrav44:  So I noticed you are from Pittsburgh, do you remember Kaufman’s Wedding World?  Well I worked for them about 10 years ago at one of their Maryland stores and let me tell you… if anyone knows the ins and outs of getting around this kind of stuff, I do.  So here is my best advice – Call Maggie Sottero directly!! I believe this is their main number 801.975.8303. Maggie Sottero needs to know when salons are doing this kind of stuff because they can drop them from being a retailer… You are MUCH more patient than I am – I would be ALLLL over them by now.  Good luck!!

Post # 12
538 posts
Busy bee
  • Wedding: December 2011

I agree… I’d TOTALLY call the Maggie Sottero corporate office. Tell them (calmly!!!) your whole story, what the salon has said to you, etc…. Have your paperwork and people’s names/phone numbers with you when you call. Then let them follow up on it and get back with you…. 

They may be able to find your dress (if it’s even been ordered) and make it happen for you.

If all else fails, they can revoke the salon’s ability to sell their dresses to any other unfortunate bride. 

After trying with the corporate office, I’d definitely send the salon a nasty ‘demand letter’ from a lawyer for failure to uphold a reasonable expectation of their end of the contract… I’m sure a good lawyer can come up with something to say for you if it ends up that the corporate office can’t help you and the local salon refuses to deal with you anymore…. 

Post # 13
11167 posts
Sugar Beekeeper

Hmmm that is pretty questionable. I ordered my dress in May and even though my wedding isn’t until this upcoming May my dress was in before Thanksgiving. My dress is one of the more elaborate Sottero Midgley dresses as well and it only took five months. On the high estimate they said  8 months maximum.

I am wondering if they even ordered your dress or if they sold your dress off the floor to another bride and have reordered it (perhaps more than once) putting you back in line behind other brides. I just can’t imagine it taking that long.

On a side note, the Maggie Sottero corporate office isn’t the most helpful when it comes to dealing with individual brides so be very clear that you have tried to go through their authorized retailer. You might get lucky and get someone who is empathetic to your situation.

Best of luck and keep us updated!!!

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