Post # 1
Ok, so when I ordered my dress from the bridal salon they said I could get my fittings done at the salon or with the designer.
Fittings with the designer were comparable (would end up being $10 – $100 more) to fittings at the salon so of course I said I’d go with the designer.
The salon also said that if I went with the designer I’d get a muslin and slip fitting FIRST before the 3 regular dress fittings (meaning the dress will fit better and be even more custom to my body). When I was at the also I talked about scheduling fittings on weekends because I work. All fine.
Today, I call the designer to schedule my first fitting for June since I now have a weekend my family will be in town.
First they tell me that they do not do fittings on weekends. Only Monday – Friday 10am – 5pm. Ok, fine. That sucks but I can figure out a way to go on my lunch hour, duck out early, whatever (but there goes my vision of my one NY bridesmaid coming with me to my fittings).
Second when I say “I think I still want to do fittings with you because I want to do the muslin fitting and the salon doesn’t do that” they say “The salon is perfectly capable of doing the muslin fitting. Doing the fitting at the salon doesn’t mean you don’t get the muslin.
Finally, I said ok well maybe I can make it work, but it’ll be hard to come 5 times during the week to get all my fittings done. She said “On no, there are only 3 fittings, muslin, slip and final”.
So, now I’m trying to gather my thoughts before I call the salon and try and figure what I’m going to do. I mean I chose to go with the designer because I thought I was getting better treatment, but it was really just exaggerated.
What would you do? Would you still do the fittings at the designer’s showroom? Or would you get them done at the salon where weekend appointments are possible and the number and type of fittings are the same?
Post # 3
I would try calling the salon and see if you can schedule fittings with them on the weekends when it’s most convenient for you. I’m sorry you were put in this position. It really wasn’t fair to you. Maybe the salon was trying to duck out of having to do the work?
Post # 4
i would go to the salon, like you say, its more convenient for you, and you are not getting any better treatment by going with the designer
Post # 5
I will be calling the salon to get everything straightened out. I’m concerned though that I won’t get as good of a fit if I go with the salon, but at the same time I don’t see a reason to go out of my way and miss work if getting the fittings done with the designer doesn’t get me anything extra.
I’m just annoyed by this whole thing and it’s leaving a bad taste in my mouth when I LOVED the salon when I bought my dress there.
Post # 6
I had a muslin and would have only had 3 total fittings if they hadn’t screwed up my dress so bad. Honestly if you have a muslin you actually need less fittings, you should only need one or two once it comes in. I would do the fittings at the more convenient location honestly. That sux they are only available during work hours.. most salons are at least available on the weekends and keep one night open late during the week 🙁
Post # 7
I say stick with the designer but only because the salon lied to you. The designer seems like the only honest one.
Post # 8
@moderndaisy: Yeah, you’d think they are used to working with brides who have jobs… maybe not though. Good to know that muslin fittings usually mean fewer fittings needed later. I just got such amazing customer service when I bought my dress, I was hoping that would continue.
@Cmt83: I’m going to call the salon and talk to them at least. I don’t know if the intentionally “lied” or if they were misinformed.
My consultant there was amazing and I know she only started working there a few months earlier (and they sell dresses from a myriad of designers).
Post # 9
Just talked to the woman at the salon and she said that it was her impression that the designer charged $200 extra for the muslin fitting if I did that part with the salon (rather than the designer).
She’s calling the designer for me to sort everything out.
Post # 10
Sorry KatNYC2011 I am just really jaded by the wedding industry at this point hehe:) They’re all out to get me! 😀
Your salon experience sounds way nicer than mine! My clerk didnt give good service and then tried to quick sell me on a discounted sample that i hadn’t seemed to happy with, even though I never expressed any interest in buying samples or that dress. She had money symbols in place of her eyes, I could see it! LOL
Post # 11
@KatNYC2011: I agree with Cmt83‘s comment of;
‘I say stick with the designer but only because the salon lied to you. The designer seems like the only honest one.’
Post # 12
@CatyLady: I hear what you both are saying, but my treatment at the salon has been amazing, and now the designer has lied to me too.
They said it was “absolutely the same” whether I did the fitting with them or with the salon, but they failed to tell me that THEY will charge me $150 if I do the muslin fitting with the salon (but the muslin is included if I do my fittings with them).
My consultant at the salon has been amazing and called the designer to get ALL the relevant information.
So now my options are:
1) Stick with the designer, pay $600 flat for alterations, have to miss work
2) Go with the salon, pay $150 for a muslin fitting, and have less expensive alterations due to a better dress fit with the muslin ~$350-$400
3) Go with the salon, DON’T get a muslin and risk the dress not fitting the way I want. Probably hit their alterations fee cap of $595
Post # 13
Well, it sounds like either way the max is ~600, even paying the $150 + $400 gets you around the same price and you’re getting the muslin and the convenient hours. That way you still get your custom fittings, not miss work, and have your NY friend come with you.
I don’t see why you shouldn’t get the muslin and other fittings from the salon. I would only be worried that it wasn’t the same quality as the designer’s. Have you heard good things about their alterations?
I don’t think the salon was trying to be deceiving, they were probably just misinformed like you said and it looks like they’ve tried very hard to find a solution for it.
Now that you’ve created a nice relationship with the salon you should probably stick with them, they will probably keep trying to please you cause they know they made a mistake in the first place.
I hope everything works out, and either way the dress will still be lovely !