Post # 1
This is a warning for brides-to-be. I’ve recently tried to go through a seller on etsy.com in order to buy a wedding dress. She offered an imitation of a Vera Wang dress that I really loved for about $500. Being a practical person and having a lot of communication with her and a few other sellers, i thought that this was the smartest and most economical way to go. I was wrong.
The dress arrived and aside from the quality and craftsmanship being horrible, the dress was unfinished and damaged! I also purchased a veil from this woman, that was again, poorly made and was drastically uneven! This brought my total up over $500. The situation, if it should ever be resolved will be humorous because of how insane all of it is. But right now it’s just adding a lot of unneeded stress to an already stressful situation (planning a wedding in a short period of time!) The dress had purple marker throughout the bodice, where they had marked it for the purpose of sewing, I suppose. There were two- two and a half inch lines across each breast. Nice. And then lines all down the center of the bodice. Her emailed response on this was to “take a wet toothbrush and scrub it out.” There are petals on the waist of the dress and all of the petals had brown junk around the edges. When I told her about this she told me that they burned the fabric and that I could “just trim with scissors.” There were a couple other identified markings as well. My absolute favorite part of the whole thing was the buttons… or lack of. The dress arrived with no buttons (or sash, which wasn’t as big of a deal in comparison.) I emailed her about that as well, and she overnighted me a bag of fabric buttons. She told me that she had forgotten to sew them on, BUT “some brides like to sew something to their dress. So please just try.” Uh… what?
I told her that all of it was unacceptable and that I wanted a refund. She told me that i would have to mail everything back to her in order to get a refund, which would cost me $144. I told her that this shouldn’t be my responsibility and that the blame here lies on her. She apparently disagreed because she stopped answering me.
I left negative feedback for her and filed claims with paypal. A couple days after leaving the feedback I got a call on my work number. (I had my item shipped to my office.) It was a man (Bill Spitz, apparently. A software engineer from New Jersey) claiming to be a friend of Susie’s. He had apparently googled my shipping address and found the phone number of the business. Extremely unsettling. He told me that he was currently in close proximity to where i lived, discussed what my business did, and attempted to intimidate me in order to take down the feedback. I did not.
Somehow, by complaining to etsy, the feedback was deleted, which I think is extremely misleading to potential buyers. I’ve since noticed that “Susiewear” has about 568 sales and only 108 feedback, all positive. What a scam!
I just thought that I’d share my story to help others from making the same mistake I did! Beware of this seller in particular, but in purchasing from an international seller in general. I went a bought a brand new dress and veil at a boutique, but have to add an additional $600 to that for my final dress cost.
Post # 3
@aslavetothedetails: That is awful! I’m so sorry. 🙁 Thanks so much for sharing.
Post # 4
I saw the other thread you commented on, and I’m pretty outspoken about Etsy when it comes to resellers and scam artists. Etsy won’t do a thing about them, because they’re profiting.
Anyway, this woman’s store is suspicious.
Her listing: http://www.etsy.com/listing/113616161/musewedding-gownbridal-dressbridecustom?
Identical listing for a chinese warehouse: http://www.tidebuy.com/product/Luxurious-Ball-Gown-Strapless-Floor-Length-Cathedral-Floriation-Lace-Ruched-Beaded-Wedding-Dress-7214609.html
Her listing: http://www.etsy.com/listing/98655730/alexiswomen-clothingwedding-gownbridal?
Identical listing from a Chinese warehouse: http://www.dhgate.com/pv-ff8080813baddef2013bc5de61bf417f.html
Her listing: http://www.etsy.com/listing/107000675/clementbridal-dressbridewedding?ref=v1_other_2
Chinese warehouse listing: http://www.jojoshops.com/wedding-gown/strapless-organza-mermaid-wedding-gown-vw1007.html#.UR6JZvJN_xc
What this woman is doing is called reselling. It goes against Etsy’s policies but Etsy will not take action. This sort of behavior is unacceptable when someone is under the impression they are getting a hand tailored item when in reality they are getting an overpriced factory knockoff.
Research your sellers before you buy on Etsy. Every single last one.
Post # 5
@Hyperventilate: Any suggestions for how to do proper research on them?
Post # 6
@monicaking77: First step would be to ensure their photos are their own.
I located these links because I google image searched their Etsy pictures.
If you can find their links on “wholesale” or “reseller” websites, nine times out of ten, they’re frauds.
Google their names, company name, whatever sort of name you can get. Check to make sure they’re not reselling on another website, and you can potentially find (positive or negative) reviews.
Google image searching their images, however, will be the “easiest.”
If you’re running firefox, you can download a Google Image Search add-on. It will allow you to right click on an image and ask Google to search for it.
Then it will show you websites attached to that image.
All you have to do is find the same image on another website to confirm (or deny) your suspicions.
Post # 7
I asked this seller for more photos for that exact reason …and somehow she supplied them. They are not the dress I received though! Etsy is useless as far as this goes. They definitely favor the seller rather than the buyer.
Post # 8
@aslavetothedetails: Oh man this sucks. I never used etsy but use ebay all the time and ebay usually sides with the customers most of the time. Boo etsy sucks.
Post # 9
This is awful…. Thank you for sharing!
Post # 10
@Hyperventilate: Thank you so much! Very helpful as I was just about to order something off of Etsy!
Post # 11
@Hyperventilate: I just ordered from Panda and Shamrock. The reason you are seeing those pictures though from other China sites is because Panda and Shamrock are not exclusive to etsy. They make dresses for other sites and companies. My mom ordered a dress from them and it came out so beautiful. I will admit I am a bit nervous about my dress but if it is anything close to what my mom recieved I know I will be happy. I think ordering online is a gamble like anything. I had the most horrible experience with David’s Bridal when they ordered my dress. It was just atrocious and had cost me 1200 dollars. I was lucky enough to get a refund out of them.
Post # 12
@Saloria83: Considering those other sites are factory sites I am finding that hard to believe.
Resellers are specifically against everything Etsy does. They won’t do anything about it, but they’re still wrong. Etsy is a handmade marketplace so anyone who has something fashioned in a factory is immediately against what they originally stood for.
I don’t care if someone sells somewhere else. But the moment they are selling factory made items, it becomes less about handmade, quality products, and more about prefab bulk produced items.
Post # 13
@aslavetothedetails: Very disappointing to hear that you had such a horrible experience. Do you have a photo of the damaged dress that you can post here?
Post # 14
@monicaking77: Etsy is not all bad; there are a lot of sellers who are honest, helpful, and talented. I’ve been ordering from a few recommended to me by people I know, WB, and from sellers I actually saw at craft fairs or in magazines.
As Hyperventilate said, you need to research thoroughly, especially if you are making a big time purchase. I’m overly paranoid, so I didn’t want to take the chance but I think there are many reputable sellers as long as you take the time to research.
Post # 15
No, etsy is not all bad. I’ve been buying and selling on there for years. And before I made my purchase I did do research, but that’s the thing with scam artists- they’re good at tricking people.
I have found that with my recent situation that etsy offers the buyer little protection, their shops are poorly monitored, and their customer service is nonexistent.
Post # 16
Boy am i glad i saw your post. I went onto google and typed, “anyone purchased a wedding dress from susiewear” and behold your post. I was seriously considering buying http://www.etsy.com/listing/119136948/custom-collar-backless-bride-lace and i thought, ‘wow she sure does have good feedback’….pfft yeah only because she has the negatives deleted. It angers me that Etsy wouldnt protect buyers more. For them to do away with your feedback is just outrageous. Atleast on Ebay there is strict guidelines for sellers to adhere to. Ebay wont take crap from sellers. They’ll straight ban your ass…as they should! I can’t believe she sent you a bag of buttons and told you that some brides like to sew their own on. Thats a load of crap!! She must think people are idiot or something!
If anyone knows of any GOOd legit desiners from China or not… let me know!