- 10 years ago
- Wedding: July 2008
This is a long-ish story… I’ll try to condense.
I purchased a Vera Wang from the Macy’s Sample Sale this past April. I brought it to the seamstress my parents have used for over 20 years, she’s done several prom dresses, bridesmaid dresses for me and her quality is excellent.
She and I discussed sending my dress for a dry-cleaning session before she finished alterations on my dress (we discussed this from the beginning).
She called a few weeks ago to suggest we send it now, so she can finish the dress and make sure that there weren’t any marks or stains that couldn’t be cleaned (there were some dirt marks along the train and bottom hem).
I knew I should have picked the dress up myself and taken it to a cleaner who specializes in wedding gowns, but I foolishly let her send my dress to the cleaner that she has a relationship with.
Well, she called once it was back and said that I better see the dress before she continues. There were gray streaks across the bodice.. and a few on the skirt. She said that I had to pay for 2 cleanings, because they decided to try to clean it twice. Um, they didn’t check with me on whether they should clean it twice, and I had never seen that stain before.
So… long story short, it came down to either me paying for the 2 cleanings to take the dress home, or leaving it there (after 30 days, I’d lose any rights to the dress), so I paid for the cleaning.
I honestly don’t know if the stain came from the seamstress or the dry cleaner.
DId I totally mess up? What do I do now? The dress is noticeably stained, and I can’t even decide if it’s worth sending to another dry cleaner with the hope that they can fix it. That’s another $200 over everything I’ve already paid for the dress.
I mean, I could try to salvage parts of it and make a coverup or…? I’m just so disappointed. At least it was a sample sale price and not full price.