(Closed) Dry Cleaner Ruined My Vera Wang!

posted 13 years ago in Dress
Post # 3
2 posts

I am so sorry to hear this happened! I had a similar situation where I bought a dress from a two dress bride, advertised as brand new. When it arrived it was a sweaty, stained mess and my Monique Lhuillier dream was a nasty nightmare! Thankfully after I had consulted a regular dry cleaner (who was actually recommended on the ‘Bee) I proceeded to ask a local bridal shop who they use and was referred to Imperial Bridal. The owner is a master of the trade; he only does wedding dresses and assured me he could rescue me from despair. I don’t know what your timeline is, but they do mail services. If you are short on time I would research whether there are any wedding gown specific cleaners in your area and consult them on your dress. If you are completely up a creek in terms of time you could start over with a new dress; have your Vera Wang cleaned by Imperial Bridal or another professional bridal cleaner; and sell it to recoup your losses. Btw – i believe you may be the author a engagement blog I have been reading for quite some time. I just wanted to let you know I’ve enjoyed reading it and really hope this dress drama resolves for you soon.

Post # 4
81 posts
Worker bee
  • Wedding: June 2009

I’m sorry, I don’t have any advice to save your dress. Try Calebsbride’s advice. But, you should also report the dry cleaner to the better business bureau. They should not have charged you for two cleanings, even if the seamstress caused the stain.

Post # 5
2 posts

I agree with Krista about potentially taking action with the dry cleaners; but I also know how sometimes the extra stress isn’t worth it. The drama with my dress cost me so much more in terms of emotions and time wasted than actual financial loss. It’s hard to do when you’ve got a mllion things going on in life, but sometimes it’s best to just take a deep breath, maybe scream, and then let it go. Happy to see in other postings you are looking at getting a new dress as it might be the best way to go. The Vera Wang might be salvaged and it’s worth looking into as you could have it restored and sell it to offset a bit of the cost of your new dress. Maybe you could wear your lovely lace shrug to your rehearsal with a complementary dress…..

Post # 6
5 posts
  • Wedding: April 2008

OMG, I’m so sorry about this situation.

Post # 7
316 posts
Helper bee
  • Wedding: December 2008

Your profile says you are in Minneapolis — I highly recommend that you go to Karen at Wedding Gown Care Specialists in New Hope. It might be expensive ($200-$250, maybe less if it’s a localized stain), but I am pretty darn sure she could help your gown. She did great on mine — and it had been sitting in a basement for 60 years! If you decide to go and would like to mention my name to her, PM me and I’ll tell you.


(disclaimer: I am a real bride who really did receive really great service at this vendor, and I am not being compensated by them to promote their company or services)

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