- 4 years ago
- Wedding: November 2013
super happy to be married, but the dress I was hoping to keep is ruined =(
My sister wanted to surprise me and get my dress preserved while I was away on my honeymoon.
When we went to inspect, first thing I noticed was that it was yellow! To top it off the dress still had black at the base.
They wanted me to pay $320 to release the dress. They swore that the dress arrived in worse condition and that I should just be happy with the condition it is now. They ALSO said THAT is the color the dress came in. I told them there is no way I would wear an off white yellow dress and tried to show photos, instead they just kept repeating they will reclean it- which I do not want them to touch it again as the beads are coming loose! I admit I lost it when she told me it was my fault for not buying a silk dress and that they are cleaning another $40 000 dress and mine didn’t compare (I told them they better not fu**K that one up either) after that there was name calling, threats of they will call the police and comments of how sorry they feel for my husband.
They blamed the manufacturer, the beads, the material, everyone but themselves and the whole time demanding payment! Because she has been cleaning dresses for X years.
I told them, call the police, and explain to them what you did to my dress and how your now trying to rob me $320. I wanted to take photos of the dress (which they refused)But I was not leaving my dress with them without proof of any further damages (I didn’t trust the owner I felt she would take a blade to it from our heated conversation)So reluctantly with the choice for them to either call the police or let me take photos, so they let my sisters and I take photos.
I called fair trading and the dry cleaners association, and also the lady that sold me the dress.
The lady that sold me the dress owns a small boutique in Wollongong, took one look at the pictures and agreed to write a stat dec, saying that’s not the color she sold me, as well as gave me photos of the dress that was a sample that she sold last week.
Worst part is that made me really depressed is that my other sister(2) said as we left “I was hoping to wear that for my wedding” so instead of this dress sitting in a box with a hope of being an heirloom, it had a real good chance of a take 2!
I don’t at all blame my little sister(1) for this at all, I think she tried to do something wonderful, and these bad people did some corner cutting cleaning and ruined my dress.
Clearly the lase and base are the SAME “”WHITE”” color and not this off yellow. The photos below don’t do justice to how yellow this thing looks in real life.
how it should look
the sample dress sent from boutique/dress maker
the dress on my wedding day (taken from camera phone)