(Closed) Drycleaners turned my wedding dress YELLOW T__T so depressed ='(

posted 6 years ago in Dress
Post # 3
3860 posts
Honey bee
  • Wedding: October 2013

Oh my goodness that is awful! I’m so sorry! classic that they are trying to out the blame on someone else to avoid fault. Is the dress still with them? What are you going to do?

Post # 4
8575 posts
Bumble Beekeeper
  • Wedding: October 2014

Im so sorry this is happening to you.

Not only does it seem as if the dry cleaners are horrible at their jobs.. but they are also VERY unprofessional about the whole thing. They should be apologizing to you for their fault, and not asking you to pay for their screw up – nevermind adding insults to it!

I hope you get things sorted out, and don’t have to give them a dime.

Have you checked around for reviews on this dry cleaning place? Perhaps you aren’t the first one with an awful experiance.

Post # 5
3686 posts
Sugar bee
  • Wedding: December 2011

I think you’re going to have to pay their fee to get the dress back, then take them to small claims court for ruining the dress.

Post # 6
9057 posts
Buzzing Beekeeper

@Cheekyduck:  It wasn’t a Brown Gouge store was it? Because if it was good luck. They ruined a pair of my curtains and after pulling the same sort of shit they did for you I never got compensated. It was a nightmare.

The actual person who did the dry cleaning even admitted to cleaning them at the wrong temperature (10 degrees hotter than they were supposed to) and they company would still not pay to replace them. This was a $200 pair of curtains so I couldn;t be bothered with going to consumer affairs as the legal costs were about the same as the curtains.

But for an expensive wedding dress I would mosty definately contact them ASAP. I would also ring the ombudsmen’s office and lodge a complaint against the business. I would alos review the shit out of them on every Australian wedding site (the knot AU, easyweddings etc).

Good luck and I hope you have better luck.

Post # 7
963 posts
Busy bee

My dress has lace like that and now I’m afraid to take it to the dry cleaners! I am so sorry that happened to you! I hope you’re able to do something about this.

Post # 8
3246 posts
Sugar bee
  • Wedding: May 2015

@Cheekyduck:  Ugh, that is so awful! And they were soooo rude!!

Once you get it back (however you can), wash it in the bathtub. Seriously. The heat or cleaning chemicals they used are probably what turned the fabric yellow, and there is a chance that the color would wash out if you wash the dress in cool water with some gentle soap. 

I’ve heard of people washing their wedding dresses before, and have washed lots of “dry clean only” fancy clothes myself, and they all came out fine. It might get a bit wrinkled, but you can always have it steamed if your sister wants to wear it.

Good luck!

Post # 9
930 posts
Busy bee
  • Wedding: January 2013

I feel for you. My dry cleaner ruined my $400 custom made, one of a kind wedding shoes. And made me pay to get them back. There were still twigs and straw inside them. When I asked why that wasnt cleaned, they said “well were not going to sit there and pick them clean. We throw them in the washing machine and if it doesnt come out thats as good as it gets”. So AFTER THE FACT, they told me they just put them in the washing machine. I was so upset – so I really feel for you. Any chance a better dry cleaner could ‘fix’ it?

Post # 10
5950 posts
Bee Keeper
  • Wedding: April 2018

@Cheekyduck:  …most dry cleaners have to have an insurance coverage called, “Bailee’s Coverage” for items left in their care, custody or control which may become damaged through negligence…I’d think that’s what you’ve got here…I’d stop fiddling around with who did what and demand their insurance information because you’ve got a pretty good claim on your hands considering the photographic evidence of what color the dress was before they got a hold of it.

Post # 11
1348 posts
Bumble bee
  • Wedding: October 2013

oh! That’s just awful!!! My dress is so similar and I would be devastated! 

I would definitely be asking for their insurance!   

Post # 12
5659 posts
Bee Keeper
  • Wedding: August 2012

Oh no… they definitely effed that up. It’s so beautiful too!!! I’ve never had a dry cleaning company make good on their mistakes, ever. They are awful.

Post # 13
7682 posts
Bumble Beekeeper

Oh no! I hope that something good comes from this-eventually. Good luck!

Post # 14
2029 posts
Buzzing bee
  • Wedding: December 1969

I have no suggestions, just wanted to say that you are clearly NOT the crazy person here, and I’m really sorry they ruined your special dress. I hope there is a way to repair the damage.

Post # 15
594 posts
Busy bee
  • Wedding: October 2014

Wow that is just insane. I would write a certified letter of intent to file an action in small claims court if they refuse to release the dress and compensate for their error. I’m not a lawyer, but from past experience with small claims court, you should have a case. You have documented evidence that they damaged the dress further than normal wear and tear, and I’m assuming they have no documentation to prove that they followed the proper cleaning process. Ask them to provide evidence that they applied the proper techniques to YOUR dress. Good luck, OP, don’t let them get away with this!

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