Post # 1
My daughter was married on 10/9/09. The hem of her 100% white silk dress was muddy. I took the dress to a local cleaner, who advertises wedding gowns in the window. A friend had good luck at this place with her daughter’s cinderella style prom dress. when i picked up the dress, i thought the fabric looked dark, but attributed it to lighting. Once home, I examined the dress…it’s now a dark ivory color and looks more like satin than silk. The cleaners offered not to cash my check, since i was unhappy with their service. I have since taken the dress back to them, showing them the white sash (my daughter didn’t use) as compared to the now yellow dress. They washed the dress, supposedly per the care instructions on the tag. Does anyone have advice for dealing with this cleaner? I want to be compensated for the loss….I haven’t even told my daughter yet.
Post # 3
Wow. That sucks. If they followed the label though, there’s not much that you can really do.
Is that really what the label says? Just to wash it?
So cheaper silks can yellow. It’s just the nature of their threads. The cinderella style dress was probably made of tulle and stuff which does dry clean (not wash) better.
I’m really sorry.
Post # 4
Urgh, that’s hard. Depending on what type of mud it was (beach, lake) and the minerals that were in it and the quality of the silk it could be that the dress is just going to be ivory from now on. I’m assuming it’s just the hem that’s now ivory and not the rest of the dress. You can see if they’ll try to do it again. Really I think them offering to not cash your check is the best that you can get out of it (But then, I don’t know how small claims court works in the USA). Sorry 🙁
Post # 5
it sounds bizarre that it now looks like satin – that would suggest some sort of strong chemical was used to wash the dress, which isnt typical of a professional dress cleaning. And Id check the tag, mine doenst have “washing instructions” in it. Being professional cleaners (if they specialize in wedding gowns) they shouldnt need instructions, they should know what to do based on fabric.
I dont know that you will get compensated, but definitely dont let them cash the check. And Id bring it elsewhere for a second opinion on what might have happened and go back to the first place. If they truly messed up, they might be willing to at least help