(Closed) drycleaning nightmare…need advice

posted 9 years ago in Dress
Post # 3
1220 posts
Bumble bee
  • Wedding: November 2009

Wow.  That sucks.  If they followed the label though, there’s not much that you can really do. 

Is that really what the label says?  Just to wash it?


So cheaper silks can yellow.  It’s just the nature of their threads.  The cinderella style dress was probably made of tulle and stuff which does dry clean (not wash) better.


I’m really sorry.

Post # 4
2779 posts
Sugar bee
  • Wedding: July 2010

Urgh, that’s hard. Depending on what type of mud it was (beach, lake) and the minerals that were in it and the quality of the silk it could be that the dress is just going to be ivory from now on. I’m assuming it’s just the hem that’s now ivory and not the rest of the dress. You can see if they’ll try to do it again. Really I think them offering to not cash your check is the best that you can get out of it (But then, I don’t know how small claims court works in the USA). Sorry 🙁

Post # 5
2207 posts
Buzzing bee
  • Wedding: September 2009

it sounds bizarre that it now looks like satin – that would suggest some sort of strong chemical was used to wash the dress, which isnt typical of a professional dress cleaning.  And Id check the tag, mine doenst have “washing instructions” in it.  Being professional cleaners (if they specialize in wedding gowns) they shouldnt need instructions, they should know what to do based on fabric.

I dont know that you will get compensated, but definitely dont let them cash the check.  And Id bring it elsewhere for a second opinion on what might have happened and go back to the first place.  If they truly messed up, they might be willing to at least help

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