(Closed) E-ring frustration – advice appreciated

posted 9 years ago in Rings
  • poll: What should I do with my engagement ring?

    Take it to Jared to get fixed, again, but don't say anything (what do I do if it has another issue?)

    Go to Jared, explain the issues, and politely insist that they re-make the ring from scratch

    Return the ring, ask for a complete refund, and get a new ring from somewhere else

    Accept the fact that my style of ring will likely require many repairs in the future

    Other??? Please explain below.

  • Post # 3
    167 posts
    Blushing bee
    • Wedding: October 2014

    I’d say go back, and most definitely voice your frustration. Explain that you aren’t rough with the ring, etc. but it just keeps breaking. Maybe ask about a money back policy and see what they say. I like your old ring much better than the one you linked. Maybe you could get the garnet put in a different setting?

    Post # 4
    26 posts
    • Wedding: September 2013

    My ring has three big stones and little diamonds all around it and in the band and one of mine fell out. They replaced it for free and everything but they said it will definitely happen again. Those small stones are really hard to keep in a band (I don’t know why, probably just because there’s really no good way to make them sit in there? I have no idea, but there’s really not much you can do about it.

    Post # 5
    119 posts
    Blushing bee
    • Wedding: February 2014

    Go to Jared. Immediately ask for the store manager, top dog.  Then sit and calmly express the entire post to him, including your frustrations and fears about the durability of this ring.  Ask him how he suggests they will fix this problem.  Then discuss and decide if you agree with the plan.  Ask about options. First and foremost you need lifetime repairs, for free on this ring should you keep it.

    Jewelry stores make way more money if they get repeat customers, tell them you would like to remain a customer, but at this point….


    IF you don’t like the answer you can take it to corporate, see if you get satisfaction, if not, then return and get something elsewhere.

    Post # 6
    2943 posts
    Sugar bee
    • Wedding: September 2013

    It’s not the style of your ring that’s making it prone to problems, mine has almost the same miligrain detail and tiny diamonds on the side band as yours (my center stone is set in a halo too so even more tiny diamonds around that) and I haven’t had any issues with loose/missing stones.  I’ve had my ring since Dec. 15th, and I have knocked it around on things accidentally.

    I’d definitely voice your issues to the people at Jared, and if they will re-do your entire ring at no charge, I’d go that route.  After that, if you still have issues, I’d consider taking it to another jeweller to see what they think is causing the issues…it could just be that Jared’s has a shotty jeweller.

    Post # 7
    5191 posts
    Bee Keeper
    • Wedding: October 2011 - Bed & Breakfast

    I voted for getting a new ring made from scratch because I’m not sure you’d be able to get a refund at this point in time. But honestly, it’s a Jared ring. They are not exactly known for their workmanship. This may have to be a hard lesson learned to thoroughly research a jeweler before purchasing from them. Not all jewelers are equal.

    Post # 8
    800 posts
    Busy bee
    • Wedding: June 2013

    That’s not normal. Get your money back and go elsewhere. 

    Post # 9
    1877 posts
    Buzzing bee
    • Wedding: October 2018

    I voted take it back and have them make it from scratch.  If THAT ring continues to go as this one has, I’d demand a refund and then go elsewhere.

    Post # 10
    199 posts
    Blushing bee
    • Wedding: July 2014

    ugh what a disaster!  that sounds like the biggest pain!  i would probably be pretty belligerently at my wits end if i were you.  if a full refund is an option i would definitely go that route.

    Post # 11
    44 posts
    • Wedding: September 2013

    You’re ring is stunnnnnning!!!!!!!!!!!!!!!!!!! So gorgeous!!!! 


    I would just go back to Jared. I know it’s frustrating, but I think the best choice is to keep going back until they eventually fix it right OR replace it.


    Another thing I might do is see about going to another Jared location and telling them you’ve had problems with the repairs at the one close to your house and see if they can do it better. 

    Post # 12
    314 posts
    Helper bee
    • Wedding: November 2014

    I have a really similar style ring to yours. I haven’t had a problem with the tiny stones, but my center stone has been loose. When that happens I go in and get it serviced, no big deal. I think that things like that happen and most jewelrers will fix it right away. What I think is not okay about your situation is that they damaged your ring. I voted to remake the ring if that’s the only way to fix the damage to the milligrain.  

    Post # 14
    1184 posts
    Bumble bee
    • Wedding: June 2013

    Omg I totally sympathize!! I’m not a jared bride, but had a similar situation. My old ring had the same problem, the stone kept getting loose and I babied it just like you!    the ring itself ended up being heavily flawed and the jeweler actually was at fault too because they set too big of a stone size into the setting.

    we had them try to remake the ring but that ended up being a nightmare 6 month disaster.  We eventually got our money back.


    if i could go back and do it over, I would have asked for my money back from the get go.  It is not worth the time spent with going back and forth to get it constantly fixed or worrying that it will break again.    Good luck!!

    Post # 15
    151 posts
    Blushing bee
    • Wedding: July 2012

    i would go back to jared if all else fails call corporate office maybe someone else can give you a better solution

    The topic ‘E-ring frustration – advice appreciated’ is closed to new replies.

    Find Amazing Vendors