(Closed) e-ring is at the jeweler’s for the third time in four months.. UGH.. vent!!!!

posted 6 years ago in Rings
Post # 3
454 posts
Helper bee
  • Wedding: June 2013

@futuremrskgt:  Ugh!  How frustrating!  I admire the patience you’ve had with the whole situation…I think I would have hunted down the jeweler doing the work and let him have a piece of my mind!!  Here’s to hoping you have a perfect, flawless ring with a beautiful diamond that will STAY PUT!  ๐Ÿ™‚

Post # 4
853 posts
Busy bee
  • Wedding: October 2012

Oh that’s awful!!! Honestly I would take it somewhere else. I know then you will have to pay probably, but still! It’s a pretty simple task they just cannot get right!! ๐Ÿ™ Ugh. Hope it all turns out well in the end and that you get your ring ASAP.

Post # 6
269 posts
Helper bee
  • Wedding: October 2012

 I am glad you are going to a neighborhood jeweler. I’m one – and not only do I tighten prongs while the customer waits (as long as no significant repairs are necessary), I certainly never charge for tightening. It is a two second job. 

I strongly, strongly recommend having the white gold head cut out of your setting and replaced with a platinum head. Two reasons: platinum holds stones much more securely, so I always recommend it for heirloom stones that cannot be replaced. And two, white gold is very brittle and now that the prongs have been messed with by an incompetent diamond setter, they will never have their original strength again and may break. 

I am so sorry this is happening to you- I’m only glad nothing happened to the stone!





Post # 7
385 posts
Helper bee
  • Wedding: March 2014

It’s best to find an in-house jeweler who can do the repairs on the spot. It really shouldn’t take more than a day or two.

Post # 8
2494 posts
Buzzing bee
  • Wedding: July 2012

@futuremrskgt:  I’m glad you are taking it somewhere else. You aren’t the first to post frustration with Zales on this thread and I thnk it is time you gave up on them, especially so you don’t lose your heirloom diamond!

Post # 9
468 posts
Helper bee
  • Wedding: March 2012

I just went through a similar thing with Jareds! If it doesn’t work this time take it somewhere else! Good luck and I hope it doesn’t happen again!

The topic ‘e-ring is at the jeweler’s for the third time in four months.. UGH.. vent!!!!’ is closed to new replies.

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