(Closed) Ebay advice? Delayed shipping, poor communication

posted 6 years ago in The Lounge
Post # 3
Member
1856 posts
Buzzing bee
  • Wedding: March 2013

It’s pretty early to use ‘resolve a problem’ or bad feedback. It’s really annoying that he’s not communicating as quickly as you’d like, but I’d wait before I started getting upset. Is it that he didn’t mark it as shipped/provide a tracking number yet through Ebay? He may have shipped it and not yet updated it – I bought something recently where they didn’t mark it as shipped or give my tracking number until the morning it was delivered (3 days after he’d actually shipped it).

I, personally, wouldn’t leave bad feedback for something like this – things happen. When you’re doing feedback, you have the option to also rate seller’s communication, shipping speed (I think?), shipping cost, etc, which you can rate poorly. You can also mention things like poor communication in your feedback, but I (and most Ebayers) reserve negative for substantial issues – item never sent, not as described, poor quality, etc. What is this person’s feedback score and comments now? If their feedback is really high, it’s probably a fluke, and while it’s annoying, I’m sure it’ll be sent out soon. If you won on the 16th, it’s a weekend, so the 1 day of payment likely means 1 business day, so that gives him until Monday/Tuesday depending on timing. I’d wait it out, personally.

Post # 5
Member
1856 posts
Buzzing bee
  • Wedding: March 2013

Yeah, that’s really irritating – I definitely like to know when something’s coming so I can try and make sure I’m home in case the mailman doesn’t ring the bell. I’d just send an email asking for the tracking number as soon as it’s convenient for him to send it; until the item is out of his hands, might as well try and be nice to make sure he doesn’t delay any further. Hope it shows up soon 🙂

Post # 6
Member
1681 posts
Bumble bee
  • Wedding: September 2013

I’m a frequent ebay seller myself. Sometimes, if I have a lot to ship, I might miss a piece and ship it a day or two late or simply forget to mark it as shipped. For just 2-3 days, I wouldn’t stress too much. I know it’s frustrating, but just relax! Ebay sellers are people too 🙂

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