(Closed) EBAY sellers please help me with a difficult buyer!!!

posted 7 years ago in Legal
  • poll: what should I do?
    offer the refund and take them back (and she could leave negative feedback anyways) : (6 votes)
    30 %
    let her leave negative feedback and wait and see if she files a claim with ebay : (14 votes)
    70 %
    other? : (0 votes)
  • Post # 3
    Member
    2018 posts
    Buzzing bee
    • Wedding: December 2010

    You aren’t going to like this answer but tell her to ship them back to you and then just give her the refund. I’m a power seller and I’ve had to deal with a few difficult buyers and it’s just best to pacify them even if they are completely in the wrong (which she is). I have a no refund policy but I will waive it to keep the peace and keep my 100% positive feedback. Besides which, you can just re-sell them to sane person this time:)

    Post # 4
    Member
    3255 posts
    Sugar bee
    • Wedding: October 2011

    I sell on eBay all the time. First of all, eBay customer service absolutely sucks. They are completely outsourced to other countries, so every time I have ever called for help, the person couldn’t understand what I was trying to explain and therefore the issues were never resolved.

    Here’s what I personally would do. I would explain as nicely as I possibly could that the chair covers were brand new in the original packaging, as was clearly reflected in the photos and listing. I would tell her you cannot offer a refund because the item was clearly packaged originally, and she has now opened them. 

    I would stand firm because either way, this chick may give you negative feedback. eBay does offer a way for you to respond to negative feedback on your profile so that prospective buyers can see.

    I had a crazy lady leave me negative feedback one time, and I was able to write underneath the negative comment that the buyer refused to work with me to fix the situation. I noticed no decreases in sales after receiving the negative comment because people could see how ugly her comment was and how calm mine was in return. I would still try to dispute the feedback either way; this is a worst-case scenario. 

    Good luck! 

    Post # 5
    Member
    3255 posts
    Sugar bee
    • Wedding: October 2011

    @PutABirdOnIt: But they were brand new in the package and the buyer ripped them open and is now claiming they’re stained… she wouldn’t be able to sell them to a new prospective buyer if they’re now damaged.

    Post # 7
    Member
    8 posts
    Newbee

    they obviously didn’t work for her or fit her chairs… I hate people like this 🙁 

     

    Post # 8
    Member
    455 posts
    Helper bee
    • Wedding: November 2011

    Since your not a power seller I wouldn’t worry about it too much.  If you offer her a refund and she sends them back she may damage them or they may get “lost”.  I think your best bet is to just let it go and see what happens.  

    Post # 9
    Member
    2018 posts
    Buzzing bee
    • Wedding: December 2010

    Okay this really sucks but eBay is right.  Always try to appease or pacify, even they are the biggest most unreasonable assholes. So, when I get a difficult buyer, I apologize, even if it’s not my fault.  I waive the no refund policy, offer to take back the item and most of the time it stops there and they drop it. Or I might offer a refund of shipping (a few dollars) and that usually shuts most of them up.

    I just recently banned a buyer from bidding on any of my other items.  Ever. lol  I won’t go into detail, but it was bad.  One more thing, did you open the packages just to make sure that one of them wasn’t stained?  Sometimes even things that are brand-new can have flaws you might have been unaware of.  Ask her to send you a pic so you can make sure she’s not bullshitting you. 

    But if you stay calm and professional in the face of crazy eBay buyers, you can usually talk them off the roof.  But one hint of defensiveness will usually just get them on the warpath, which you do not want.

    Post # 10
    Member
    5762 posts
    Bee Keeper

    Ask her to send you a photograph of the damage and see if she bites. If she does, and there is, you may have to offer her something. I’ve bought things that have arrived shattered and they’ve sent me a replacement,no questions asked. As a matter of fact, one lady had to send me a table 3 times and then told me to keep them all.

    I’d really want proof before I did anything. I’ll bet she backs down.

    Post # 11
    Member
    1088 posts
    Bumble bee

    First, I just wanted to say that I’m sorry this woman is making your life difficult. 

    I’m not an e-bay seller, but I must say that I agree with brideatthebeach.  I love the idea of explaining that she cannot return the items because she has opened them.  You know that there is nothing wrong with your covers, and In My Humble Opinion, that’s the deal with buying things “second hand”. . .you are buying them as is.  Of course there are exceptions to this, but she saw the pictures and bid to win.

    My guess is that either they don’t fit her chairs or better yet, they fit but she is looking for you to take a few dollars off of what she paid. 

    Even if she does leave negative feedback, you can explain yourself, as brideatthebeach mentioned.  As a buyer, I wouldn’t hold one bad review against you, especially if you politely explained the situation.

    Good luck!

     

    Post # 13
    Member
    2018 posts
    Buzzing bee
    • Wedding: December 2010

    Selling on eBay is not for uninitiated. Lol It really is a tricky system and requires kid gloves to handle unreasonable buyers. But as PP have said, one negative review is not going to kill you. Stand firm, tell her the item was exactly as described and that’s that. Oh, and if you ever decide to sell again, you can ban her username so she can’t bid on any more of your items, if that’s any comfort:)

    Post # 14
    Member
    410 posts
    Helper bee
    • Wedding: September 2011

    Not an ebay seller, but I just bought something off ebay today and checked the seller’s feedback prior to purchasing. There were a few negative ones, but on all of them the seller responded calmly explaing their side, and I wound up buying from them.

    I think most people who buy online can tell what is a legitimate complaint and what isn’t.

     

    Post # 15
    Member
    698 posts
    Busy bee
    • Wedding: November 2011

    I had a buyer leave me negative feedback stating my communication was “rude.”  This was after i sent several invoices with combined shipping (which was not offered, but she demanded it) and several messages asking why payment was delayed.  Took her almost 5 days to pay me and I get negative feedback which actually caused paypal to hold my funds in my account for the next month.  Oh, and I left this jerk positive feedback too…nice.  Ebay customer service does suck…so does paypal.

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