- 3 years ago
- Wedding: May 2013
So from the beginning I guess…. our friends had this amazing videographer and we loved their video so we called the guy up… unfortunately in the 2 yrs since he did their wedding his prices had almost tripled which was much more than we wanted to pay ($2500 to $6400). We told him thanks but no thanks as it just wasn’t in the budget and he said well what do you want to pay bc I can work out a deal. We ended up settling on $2200 for 5 hrs of coverage and a highlight video only (and sign a contract on that)
From the day we signed the contract he kept pressuring me – we need another shooter ($100/hr), we need more hours ($200/hr) – I kept holding out and said that we were just at the end of the budget and we couldn’t but in the end I did put another 2 hrs on because my timeline (first look to parent dances) demanded it and I felt like it was silly to leave out either of those things from the video when in the end the extra cash was nothing compared to the full cost of the wedding.
The week of the wedding he starts up again with the needing another shooter BC he won’t be able to capture the ceremony alone. I tell him that I just can’t pay another almost $1000 just so that there is 2 shooters for the 20 min ceremony but that if he wants to bring his wife (his second shooter) I would be happy to give her a meal and extend our special hotel rate to them (50% discount) so they can have a little mini vacay (we were married in a big fall destination) – he keeps going at me and finally I am so stressed by it that my DH (then FI) talks to him about how we will have 3 other professional videographers (we have 2 friends who shoot for HBO and one who does films) and that if its that big of a deal then one of them would be happy to man a camera for the 20 min ceremony …discussion over (and I end up having to chase him down 2 night before wedding to find out if wife is coming etc)
so at the wedding – everything was awesome – perfect day, loved every minute of it, they (he and wife) were around but not in our faces – no complaints at all….
the week after the wedding I decide that I just really want more and so I ask if we can move up to a “feature film” package and pay the difference – he tells me that they don’t have enough footage but he will cut me a deal and do $1000 for the full ceremony and an extended highlight (8-10 m vs 3-5 min). I am all for it and immediately send the money
a month goes by…. then two I ask him what is up (since my photog had already gotten me my pictures etc) he tells me that bc I extended it post production will now be 3 months which I am ok with (sad but ok)
finally I get the highlight video back…. and well its really nice but its a little weird and confusing to me. There is a full minute of one of the workers setting up the chairs (and sweating in the sun while driving a john deere tractor) , there is the same shot over and over (of a antique type “plow” that I never even saw on the property), my family isn’t in the video (ie my MOH sister, mother etc) the shots he chose are a little awkward (like my dad with bad knees struggling down the stairs and leaning heavily on the railing vs the flat even aisle that we walked down for 2/3 of the time) and the whole “feel” is a bit off… more country chic pinterest type style than elegant gilded mansion wedding
I give myself a few days to settle down and talk to some friends (without telling them my issues) and they basically come to the same conclusion so I ask him if we can talk about it (since I don’t want to sound like I am attacking over email etc) he isn’t happy but agrees to re-cut it and remove some of the offensive stuff (ie sweaty worker guy, comic sans font, lame song I don’t know) but now he tells me that he doesn’t have enough footage to really do an extended highlight and that is why he had all that random stuff in there…. I tell him I rather a good 3-5min video than a mis-mash 10 min one and to just cut it as needed and we can figure it out later (I still haven’t seen the other part of the video ie full ceremony)
another 3 months pass…. he is totally MIA and all of a sudden is out of the country and can’t communicate etc – excuses excuses finally I get my re-done video 6 months + after the wedding. I am much happier (it isn’t perfect but its 95%) and I am happy but now we need to talk money bc I paid extra for a 10 min video and now its only 3 m 22 sec….. so I want my money back or I want something in return. He feels that the extra edit is where my money went but I guess the fact that he did a poor job in the first place isn’t my fault. I gave him a list of what I wanted, he was at the wedding, he asked us for songs etc so why was none of that included? and how/why is he even questioning that.
In the end I “negotiate” that he will give us both the longer video (that I don’t like but does have my sisters MOH speech in it) and the short video and the full ceremony… he says fine and will mail them out.
Another month goes by and I finally get the DVD but now its blue ray and I can’t even watch it since I don’t have a blue ray player! (the contract specifically says standard dev dvd) …even though I am at my wits end I write a calm email with the contract attached asking whats up and he is going to mail another one but at this point I am just so annoyed!
he already has all my money (had to pay before the wedding)…. what should I do? just get over it? report to BBB? nasty reviews all over? (all his reviews are glowing… 5 stars on wedding wire etc) I just don’t understand why he did this to me! Its like he had it out for me from the start bc I didn’t buy the most expensive package – he is the one who said he could work with my budget so it wasn’t like I harrassed him to do this or something!