Post # 1
My (now)fiance and I decided to get married next year, around September. We’re pretty flexible on dates, but wanted to find a perfect venue. And we did! But, of course, there’s no end of dramas. Venue requires you to book with event coordinator – who never answers the phone or replies to messages/emails. I’ve been trying to get even a shred of information/book a viewing for 2 weeks and zilcho response.
Meanwhile, every other venue I’ve contacted has replied well within 48 hours and I’ve booked viewings for this Saturday.
I’m really bummed, because as lovely as the other venues are, the original one was perfect.
Am I being unreasonable? Is 2 weeks too long to wait for someone to get back to me for an initial inquiry/viewing?
God help me for the rest of the planning process!
Post # 2
I had problems with communication with a few possible vendors, particularly the florist. After three failed attempts to set up a meeting I gave up on them and switched to a lovely company who I could enjoy working with.
This would drive me insane. I’d rather have a less perfect venue that actually talks to me, personally.
Post # 3
Normally I would say that if you truly love that venue, you should wait. The coordinator is probably swamped with all the COVID related cancellations/postponements.
Thay said, this year and the next, it’s SO important to have a coordinator who is responsive and reliable. You never know if you will have to change up plans or even postpone your wedding next year because of the pandemic — so you have to consider if the venue is good enough to warrant all the frustration and stress.
Post # 4
In my experience, poor communication with a coordinator before the service is even booked is a bad sign. This should be the time they are the most responsive because they should be trying to get your business!
I had a similar experience with a photographer – my first choice had a better package and we had a mutual friend who had highly recommended him. But to get an email reply or even the dang contract was like pulling teeth! So I went with my second choice who had been just amazing at communicating from the start, even when our plans kept changing because of covid.
Yes these are weird times where some people may be working part time etc, but at the end of the day if I’m dropping thousands of dollars on a service I still expect a certain level of treatment.
Post # 5
I had the same issue with a photographer. She was taking weeks to respond. I was basically telling her I’m booking you, received her contract to review and emailed her to set up a phone call to discuss and I never heard back from her.
Thankfully photographers are a dime a dozen so it was so easy to find an alternate whose style I love even more. And he responded ASAP.
Dont waste your time on someone who can’t reply before a booking. I get covid but at least reply to set your expectations… a simple email saying I’m sorry we are swamped with covid issues and postponements I will be in touch in X weeks is more appropriate.
Post # 6
2 weeks is plenty of time. But keep in mind, if this is how they act when they are trying to GET your money, its likely not going to be better when they HAVE it. So any time you need to do wedding planning its going to be a giant headache, multiple emails, no answered calls, etc.
Post # 7
I would definately go with the venue with better communication…. fast foward to next year and closer to your wedding… which would you rather have? a venue that is responsive or a venue where you hear crickets… if you’re stressed now… think of how stressed you’ll be next year!
Post # 8
I would get back in touch with whomever you spoke to first (whoever provided you with contact information for the event coordinator) to confirm that the coordinator is not in the hospital with COVID or on summer vacation with their kids or something. If there is no unusual or extenuating circumstance, I would give that venue a “no thank you”.
Also, a good indication going forward is reviews. If this is the norm with the coordinator there, guarantee that bad reviews have been left on google/weddingwire/yelp, etc.
Post # 9
Thanks for your advice, everyone!!!
I am visiting the area I want the wedding this weekend (2 hours away), and I have 2-3 venues lined up to scout out. I’m gonna call this original one again today, and let them know that I’m venue scouting and can I come in to view the space and discuss. If that’s not possible because this woman hasn’t bothered to get in touch, then they’re out and I’ll go with another venue.
Post # 10
You’re not unreasonable. If they’re bad communicators now, they’ll be bad communicators when it’s most important to hear from them.