(Closed) Engagement ring from Zales? How long does it take to get it?

posted 6 years ago in Rings
Post # 3
Member
273 posts
Helper bee
  • Wedding: April 2012

We got our wedding bands from Zales – both had to be special ordered and I think we got them in that 4-6 week timeline.  They called us when each ring arrived at the store.  I have to say, I thought the staff was really nice at the store we went to.  I was really happy with the whole experience.  I can imagine the anticipation of the call!!

Post # 4
Member
2786 posts
Sugar bee
  • Wedding: August 2012

I’m sure if you google any store you’d find awful reviews….people tend to post reviews mainly when they have horrible things to say, because anger is a strong motivator.

I totally understand why you’re so impatient, but I’m sure it will come soon! 🙂

Post # 5
Member
339 posts
Helper bee
  • Wedding: June 2012

Special orders from jewlery stores take 6-8 weeks it can take less time if you are ordering something they make often but in a 4.5(which is a rare size) it will probably take the 6 weeks they quoted you or possibly longer.

Sorry I work for a jewlery store and there is honsestly no way to speed up the process

 

Post # 6
Member
339 posts
Helper bee
  • Wedding: June 2012

P.S I hope they let you keep the other ring till yours comes in with a ring gaurd on it!

Post # 7
Member
3227 posts
Sugar bee

Congrats! I haven’t had a special order from Zales but I would assume 4-6 weeks is average when making a special order. I understand you are impatient as you want to wear it. I haven’t heard or experienced bad things from Zales but I have from Kays so stay away from there!!! 

 

Post # 9
Member
680 posts
Busy bee
  • Wedding: February 2012

I didn’t have to special order my ring, but for what it’s worth they told me 2-3 weeks to get my ring sized and it was back in 4 days. Not to get your hopes up or anything!

Congrats by the way! 🙂

Post # 10
Member
1595 posts
Bumble bee
  • Wedding: May 2013

Hi- I have to respond to this because I just took what will be my wedding band that I bought preowned to be sized at Tiffany’s. The ring is a size 7 and I will need it to be sized down to a 4.5 as well- they said it will take 2 weeks just to get back to me with an “estimate”…they said if it is possible to resize it, it should cost $60- but if it is not possible, they will have to place all the stones into a new setting and that will cost $1800!!!! After reading your post, I am now expecting the latter will be the case, but I hope not! :(…Did Zales happen to tell you the smallest size they could resize it to without changing out the setting?

Post # 12
Member
246 posts
Helper bee
  • Wedding: February 2016

My ring from Zales’ online collection came in about four weeks, according to my fiance.  It had to be sized down, but my fiance took it to our local jeweler for that.  (I’m picky about the work getting done on my ring so I only will take it to them.  They do all my mom’s work too.)  Zales said it would have take a couple more weeks if they had had to resize it for me.

He said he had a good experiance with Zales online.  I was nervous too when he told me where he had gotten it from (post the fact) because of what I had heard, but it was perfect.  The ring box was crap though.  He broke it before he even gave the ring to me.

The topic ‘Engagement ring from Zales? How long does it take to get it?’ is closed to new replies.

Find Amazing Vendors