Post # 1
I’m recently engaged and I’m a total control freak so I picked out my own ring (photo below):
I couldn’t LOVE the design more but I ended up sending it back and getting a full refund. A couple of weeks after I got it I noticed the center stone was wiggling around. I had to send it back to have to the stone reset. About a month later I noticed the band had a crack from where the ring was sized. They were totally willing to fix it for me but honestly at this point I just didn’t feel like it was well-made. Things were also getting caught on the prongs and their was no basket holding the center stone up. I just don’t think it was designed to last and I know that at some point the company will probably try to charge me for repairs.
I decided that it would be better to go to a brick-and-mortar store with a great warranty/repair policy. The store I have in mind has something pretty similar to my original rings’ design, and I’m still trying to decide if I should go with the similar design or something very simple (probably thin band solitaire). I want something that will last.
Any advice? If anyone has had a really crappy experience that ended up okay, I’d love to hear your stories! I’m super disappointed but hopeful.
Post # 2
Yikes! Sorry Bee, that sounds like a stressful experience!
I did not have a bad experience at all (custom jeweller), but I just wanted to pipe in about the ring choices. I am totally biased as my setting is similar to the ring you posted (but my centre is a peach sapphire), but I LOVE that setting. It is so unique and beautiful.
Post # 3
- Wedding: August 2018 - Location
I didn’t have a disaster like you’ve described, but there were sizing issues with my ring – has to be redone like three times. Super frustrating but Verragio has high quality standards so they ended up giving me a brand new ring!
Post # 4
- Wedding: March 2020 - City, State
Wow that sounds like a nightmare! However your ring is gorgeous and honestly it doesn’t look like the setting is so complex that any good jeweler wouldn’t be able to do it well. I hope you get your dream ring at the quality you deserve!
Post # 5
With my first marriage instead of ordering my ring in the correct size they resized a larger ring without telling me any of that. It was a tension setting!
Needless to say I lost stones on 3 different occasions, the last time it was the center stone. They finally cast my ring in my size 5. No issues after that. But was a huge pain.
Later with a different ring, I took my set in so the side of the bands could be fitted together closely and replated. It came back with the setting changed, stones were skewed and prongs were globby. I had to threaten to sue at head office level, before they (big chain) agreed to put it back. Worst part, my best friend was the manager.
Post # 6
I haven’t had any similar experiences, but I say go to a reputable jeweler and get your dream ring made. Don’t settle! It’s a simple enough design that any competent and skilled jeweler could execute it without any issues.
Post # 7
Sorry to hear this happened to you. It’s too bad because there are some very reputable online custom jewelers (David Klass, Victor Canera, etc.) that offer top notch diamonds, high quality craftsmanship and stellar customer service. My only suggestion for going brick and mortar is to go with a reputable local jeweler and not a mall/chain store (zales, kay, jared, etc.), as those mall/chain stores are rife with issues from selling subpar diamond to shoddy craftsmanship. GL!
Post # 8
Exactly what vestedbee said. Don’t assume brick and mortar is higher quality. Most of the time it’s lower quality with a higher price. I would definitely recommend other *highly regarded* online retailers first. Who did your first ring?