Engagement ring troubles – help!

posted 3 years ago in Rings
Post # 2
Hostess
2624 posts
Sugar bee
  • Wedding: February 2005 - Shreveport, LA

Your ring is beautiful! I can see where it is still too big on you though and that’s why it’s not comfortable. I hate all these issues are happening to you but I would definitely make the jeweler correct all your concerns…..they are all legitimate imo. I have a rose gold ring that has rose gold prongs so it can be done but I think the platinum prongs will last longer and are a sturdier metal. You should not have to pay for any of the issues either just make the jeweler fix them or if you don’t trust he can then take it elsewhere, but that may end up costing quite a bit! Good luck and I hope this works out for you please keep us posted. Again your ring is beautiful!

Post # 3
Member
545 posts
Busy bee
  • Wedding: July 2017

Its a pretty ring but you can see where its almost comically too big for you, I am stunned they only gave you the option of sizing beads when the ring is clearly several sizes too big for you! Tbh I would consider re-setting your diamond all together in a new setting from a new jewller, I know that might seem extreme but it sounds like you’re already experiencing poor build quality from your existing setting and its not worth loosing your diamond over XX 

Post # 4
Member
5742 posts
Bee Keeper

It’s definitely too big and not particularly well made. My guess is the bench is not in house and they have to send it out to be fixed. Rather than go back and forth with them I’d be more inclined to order a good premade rose gold setting and pop the stone in there. I recommend SimonG, their pave holds up beautifully. 

Post # 5
Member
1503 posts
Bumble bee
  • Wedding: USA

Agree with PPs. Your ring looks at least two sizes too big, and the setting isn’t shoddy, but it definitely isn’t high quality either. Since you’ve already received a sub-par product and customer service (at least twice) from your current jeweler, I would purchase a new setting that meets your expectations and is the correct size. Sounds like they’ve had multiple chances to fix their mistakes and it still isn’t right, you need to go somewhere else. 

Post # 6
Member
349 posts
Helper bee

I’m so sorry, I understand how frustrating it’s been. I went through some drama getting my setting just right, and yes it’s important that it’s right since you are to wear it for many many years. For starters, the size. We all can tell that it’s various sizes too large, and yes, getting it resized will most probably be a large problem since there are diamonds almost on the whole band, when resized the diamonds run the high risk of falling off. What jewelers will/should do in those instances is have the ring custom made to size, not resized. The problem for them is that they are essentially only receiving a porition of that sale, since the main ring maker gets the sale. If you were to just buy the already sized ring in store (normally a 7) then they get full sale – which is why they went with the sizing beads. 

Post # 7
Member
3090 posts
Sugar bee

The setting looks poorly made and I’d be concerned for the longevity of your pave.  If possible, I’d want to have the ring remade using your diamond.

Post # 8
Member
1860 posts
Buzzing bee
  • Wedding: December 2013

So sorry to hear this Bee, this sucks!! Congrats on your engagement. I agree with PP and I would go back to your jeweller and ask them for a refund for your setting then I would go elsewhere!! You should not have to pay more money for this to be fixed! The jeweller should give you a refund for the setting so you are able to buy a new setting either pre made or custom made. I hope you sort it out. 

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bocogirl :  

Post # 9
Member
445 posts
Helper bee

I agree with others get a refund and buy a setting elsewhere, at this point it’s ridiculous and I’m sure stressful, I’m sorry this happened

Post # 10
Member
1606 posts
Bumble bee

Agreed. They have had ample opportunity  to make it right. Get a new setting MADE in the correct size, not altered. Idiots  

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