(Closed) Engagment rings – Online orders and custom designs, good or bad experiences??

posted 5 years ago in Rings
Post # 3
Member
604 posts
Busy bee
  • Wedding: September 2013

I ordered mine online & made sure to look up as many reviews as possible…also just googled the name of the store to see if anything bad came up…I was thrilled with mine …an estate ring from Awsomeblei jewellers…I ordered my fiancees online but had a problem with the size so I would say that you should take advantage of the free ring sizer that a lot of jewellers will send you…even though the sizing from US to Canada should be the same in my fiancees case it was not the same as the ring sizer we tried here!..

Post # 4
Member
960 posts
Busy bee
  • Wedding: July 2013

I bought mine off bidz.com so I couldn’t look at reviews or anything. Its an auction thats a set time frame.

I was not disapointed at all, in fact I was probably happier with it in person 🙂 My only concern was that it was fake given the deal I got, but I got it appraised and that set my mind at ease 🙂

Post # 5
Member
8042 posts
Bumble Beekeeper
  • Wedding: December 2013

@SR:  I see you’re in Canada like me. One good option would be Blue Nile – they have the “recently purchased engagement rings” section so you can get a good idea of what it looks like in real life… and a lot of girls have rings from there so you can always ask to see if anyone has ‘real life’ pics of the ring you’re coveting. Worst case they have an awesome return policy.

Do you ever visit the US? We go there a couple of times a year and I tried on some rings in Tiffany’s and fell in love with the Soleste. We’ll probably order it online, but it definitely helped to try it on in real life.

Do you have a Birks nearby? They have some amazing rings.

I think for the custom design process it really helps if you do it with a local jeweler because if there are bumps along the way, you’re there in person to make sure it’s corrected. I think you get to see wax mock-ups first, and possibly see it mid-production (or at least you could if you asked, I’m sure). Make sure that you go into the process knowing whether they’re willing to alter it until it’s perfect or not. Educate yourself on jewelery terms and provide lots of photos of exactly what you want and don’t want. I know lots of ladies on here are very happy with their custom rings, while others were frustrated by the process. I doubt I’d do a custom design unless it was being done in the same city as I live in.

ETA: Get an idea of what styles look good on your hand (try lots on!) and go from there.

Post # 6
Member
2287 posts
Buzzing bee
  • Wedding: Central Park

I got mine from Mastergoldcraft on Etsy and I’m thrilled. It’s so much prettier in person.

 

Post # 7
Member
2666 posts
Sugar bee
  • Wedding: May 2007

@SR:  I got mine online, I had it custom made by a jeweler in the US, so I did not see it until it arrived (he did send me pics of the ring through the creation process). It was a bit “risky” as it was a style I had never tried on, but I love it. I know I would have never fallen in love with anything at Ben Moss or People’s..

I agree that you should try on different styles in stores and go from there, at least then you will know what size/shape looks best on your hand. Also, if you order online, make sure there is a good return policy so you are not “stuck” with something you don’t love. 

Post # 8
Member
2666 posts
Sugar bee
  • Wedding: May 2007

@Elky:  That’s so cool! I’ve been curious about bidz, do you have a pic of your ring? 

Post # 10
Member
4663 posts
Honey bee
  • Wedding: December 2011

i hadn’t heard about bidz before this thread. i’m off to check it out now!

brilliance.com does custom work and there are lots of good reviews on them, some of which were posted on weddingbee – you could probably search it and find them.

 

Post # 12
Member
246 posts
Helper bee

@SR:  I ordered an antique ring online from Brilliant Earth.  It was even more fantastic in person!  The only problem was that I am in Canada, like you – and they charge additional taxes to ship to Canada (like, a lot of additional taxes).  Fortunately we are less than an hour from the border and we had it shipped to a Fedex depot in the US.  Aside from this inconvenience we found their customer service to be amazing.  They sent us additional pictures of the ring and kept us up to date with timely emails.  They do free Fedex overnight shipping and have a 30 day return policy with no additional fees.  I have heard second hand that Blue Nile has a similar level of customer service, but that they do not charge additional taxes to ship to Canada…you would have to verify this for yourself though.  I hope this helps!

Post # 13
Member
1266 posts
Bumble bee
  • Wedding: February 2011

IDK if anyone would consider buying an ering from Gemify.com, but if you are: DON’T. Don’t purchase anything from them as they are a scam company with no intentions of ever sending the merchandise (there IS no merchandise, just lies, stalling, and tactics to “wait you out” until you have no form of recourse). Gemify has attempted to scam me (unsuccessfully, thanks to me having an understanding of how Paypal disputes work) and I have since heard from others in PMs that they have been scammed from Gemify in the same way I was. 

I personally did not order an ering from gemify, but they do sell them and I want to make sure no one gets ripped off.

 

Post # 14
Member
197 posts
Blushing bee
  • Wedding: October 2013

We purchased online from Whiteflash.  I read excellent reviews about them on Pricescope.com and also on a financial forum.  Making the decision to purchase sight-unseen was a little nerve wracking, but the price and quality were so much better than anything I saw in local stores.  I live in an area with a lot of jewelry stores. 

All the diamonds in their ACA, Expert Selection and Premium Select are in-house and are AGS or GIA certified and you can speak with a gemologist about a particular stone.  The customer service was outstanding, they were helpful with questions we had during the order process and we were kept updated with emails and pictures.  My Fiance was especially impressed with the shipping process.  They do custom orders and have a section of the website where you can see some they have done. 

Post # 15
Member
2250 posts
Buzzing bee
  • Wedding: August 2010

I ordered mine from Blue Nile (and I’m from Canada as well). The ring I wanted was no longer available (unless I wanted to buy a huge center stone, which we couldn’t afford)… they had it custom made for us, and we had it within 4 weeks. Once it shipped it was here the next day. Customer service was awesome, the ring is STUNNING, and all of the jewelers I’ve taken the ring to (to try on wedding bands) have commented on what an awesome diamond I got… after initially scoffing at us for buying our ring online 😉 They’ve all flat out told us that they couldn’t have matched the price that we paid for the quality that we got.

Post # 16
Member
1266 posts
Bumble bee
  • Wedding: February 2011

@katsmah:  OMG I love the setting you chose! Beautiful ring!

WhiteFlash is doing my new ering right now, but I am pretty much in the dark as Darling Husband is handling it (I want to be surprised). I know they have taken excellent care of him and he has thanked me for pointing him in their direction!

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