Post # 1
I’m 99% decided on my dress. The question now is, where to buy it? The obvious ethical answer is to buy it from the store where I tried it on, since it was their idea and I was able to try it on because of their resources. BUT…part of me doesn’t want to support their business because 1) They originally told me the dress was their own original design from an in-house designer, but I later found out that it was actually Mori Lee, and that seems like a seriously shady business practice to me…and 2) They were really rude and mean to my Maid/Matron of Honor for no good reason.
Which is a better way to spend my dollars–at the store that had the dress in stock and thought to show it to me? Or at a different store where they treat their customers well and don’t engage in questionable business practices?
Post # 2
I’d pick a store where they actually treated you well and weren’t sneaky! Customer service stands for a lot in my book!
Post # 3
I would probably go to a store where I had a good experience and spend my money there. Are you buying off the rack, or having the designer make the gown? Either way, as long as you are getting a quality garment for your money, it would mainly come down to the best experience for me.
Post # 4
If the people who worked at the store were rude to me or the people I was with then there is no way I’d buy a dress from them. Take your business elsewhere and don’t feel bad about it. Think about it, do you really want to deal with them when ordering the dress and doing alterations? What would happen if the dress was delayed or the wrong size was ordered? What would happen if teh alterations get screwed up? You aren’t just buying a dress from them, you are also paying for their service. And if you don’t like their service, it’s perfectly fine to go somewhere else.
Post # 5
I’d go to a different store, hands down. Why support a business like that?
Post # 6
Not to be too conspiracy theory-ish about it, but some stores do get copies of designer dresses made in China and sell those replicas instead of the originals because it is cheaper for them. So if they told you it was really an ‘in-house designer’, that might be a shifty way of concealing those kinds of practices. I recommend that you only buy from somewhere where you are sure you are getting the designer quality you are paying for.
However even if they are legit, I vote not to support a store that treated your bridal party badly.
Post # 7
Honestly I would go for the better customer service. Let me tell you about my experience. I went to a place where my Maid/Matron of Honor and her niece (who was my DOC) and did find the dress I loved. I kept looking and found a few other places of dresses I liked. I kept coming back to this dress. I took my mom to each place to see what dress she liked best. And let me tell you about both times at this shop. It was horrible. Even my Maid/Matron of Honor and her niece couldn’t believe how bad I was treated. This shop you make an apt and you are supposed to be the only bride the first time there was another bride there at the same time I was and I was ignored.
The 2nd time I was treated horribly by the manager, while I loved the dress I wasn’t going to give people who treated me like shit.
So I shopped around for that same dress, just happened to be a Mori Lee also. But unfortunately the other place I found where they could order it happened to have a bad rep for brides. So I ended up ordering the 2nd dress I loved.
Please go with the better cust service
Post # 8
They had the chance to make the sale by finding your dress. Good for them.
But they disrespected you, and to me, that is a forfeit of any “right” to your purchase.
Buy it somewhere you and your loved ones are respected.
Post # 9
Yeah, go to a different store. Mori Lee is widely carried and you won’t have a problem finding it elsewhere. The lying would turn me off from wanting to do business with them – particularly when a decent sum of money is going to be involved.
Post # 10
Customer service holds alot of weight for me. I would most definitiely go somewhere where they treated both me and my “entourage” with respect.
Post # 11
Yep – go to a different store! You do NOT want to have to deal with them during ordering, fittings and alterations!
Post # 12
I would NOT buy from a store that I gave me a bad/shady bridal experience. If I were you, now that you know the dress you want, you can watch for it to become available on preownedweddingdresses.com
That way, you win, another bride wins, and the mean shop loses!
Post # 13
SAME extact thing happened with my dress experience. Their “custom-made, one of a kind” dress was actually a discontinued sample Allure gown. I searched high and low for that gown elsewhere because I did NOT want to give that store my business. They were extremely rude to my family and myself and did not budge a penny off this used sample dress. It was really hard to walk away from this dress that I couldn’t find anywhere else…BUT…I eventually found it at another store and bought it on the spot. The ladies at the second bridal shop gave me such good customer service and were very genuine, I was very happy to give them my business.
Post # 14
Customer Service is KEY these days. Luckily, none of the stores I went to were horrible but I know that if I was mislead into thinking something other than what was really going on, it would make me question a lot more.
I wish I had been looked at the place that I bought my bridesmaid dresses at (when I went to browse, nothing caught my eye)… cos the gals there were AWESOME! So nice, so helpful. They even remembered that I had stopped in quick one day the week before to look at styles and colors on my own – I was impressed.
Post # 15
- Wedding: March 2014 - Church and University
I will still order from a brick and mortar store, just not THAT one. Find another store that carries Mori Lee (on the Mori Lee website) and order from there.